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Automotive Service Advisor Jobs in Tennessee (NOW HIRING)

Gallatin Ford

Automotive Service Advisor

Gallatin, TN · On-site

$60K - $150K/yr

Automotive Service Advisor Pay: $60,000.00 - $150,000.00 per year Gallatin Ford and CDJR is Hiring Service Advisors! We've built a pay plan that's straightforward, rewarding, and built for high ...

Gallatin Ford

Automotive Service Advisor

Gallatin, TN

$60K - $150K/yr

Automotive Service Advisor Pay: $60,000.00 - $150,000.00 per year Gallatin Ford and CDJR is Hiring Service Advisors! We've built a pay plan that's straightforward, rewarding, and built for high ...

Gallatin Ford

Automotive Service Advisor

Gallatin, TN · On-site

$60K - $150K/yr

Automotive Service Advisor Pay: $60,000.00 - $150,000.00 per year Gallatin Ford and CDJR is Hiring Service Advisors! We've built a pay plan that's straightforward, rewarding, and built for high ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Tennessee

Automotive Service Advisor information

See Tennessee salary details

$10

$23

$41

How much do automotive service advisor jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for automotive service advisor in Tennessee is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $27.07 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What are the most commonly searched types of Automotive Service Advisor jobs in Tennessee?

The most popular types of Automotive Service Advisor jobs in Tennessee are:

What are popular job titles related to Automotive Service Advisor jobs in Tennessee?

For Automotive Service Advisor jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Automotive Service Advisor jobs in Tennessee look for?

The top searched job categories for Automotive Service Advisor jobs in Tennessee are:

What cities in Tennessee are hiring for Automotive Service Advisor jobs?

Cities in Tennessee with the most Automotive Service Advisor job openings:

What are popular job titles related to Automotive Service Advisor jobs in TN?

For Automotive Service Advisor jobs in TN, the most frequently searched job titles are:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Tennessee as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,958 per year, or $23.5 per hour.

Automotive Service Advisor

Jackson, TN • On-site

Rod's Tire and Automotive LLC
Individual, Family and Community Social Assistance • 1 - 10 employees
Learn more about Rod's Tire and Automotive LLCexternal

$56K - $135K/yr

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Automotive Service Advisor

$56,000–$135,000+ | Monday–Friday | No Weekends

Rod's Tire & Automotive – Medina, TN

Are you a service advisor who's tired of working nights, Saturdays, or Sundays?

Or tired of working somewhere that expects you to produce but doesn't give you enough customers to actually make money?

We have the cars. We need the right person to take care of them.

Rod's Tire & Automotive is a busy, established independent repair shop serving 300+ vehicles per month, and we're looking for a strong Service Advisor who can take care of customers, communicate value, sell needed work, and help lead the pace of a busy shop.

Why Rod's?
  • Monday–Friday — NO WEEKENDS
  • $56,000–$135,000+ earning potential
  • Performance-based pay with uncapped earning potential
  • 300+ cars per month
  • Established customer base — serving our community since 1972
  • Skilled technicians and digital vehicle inspections
  • Paid holidays and vacation
  • 5 paid PTO days after 90 days; 10 after 2 years
  • Retirement plan with company contribution
  • Paid dental and vision
  • Paid short- and long-term disability
  • Paid life insurance
  • Paid training and professional development
  • Employee discounts
  • Locally owned — not a big corporate chain
What We're Looking For

We're looking for someone who can connect with customers and confidently guide them through repairing and maintaining their vehicles.

You should be comfortable:

  • Building relationships with customers
  • Presenting technician recommendations
  • Explaining repairs in a way customers understand
  • Asking for the sale
  • Handling objections without becoming pushy
  • Following up on declined work
  • Keeping customers informed
  • Working with technicians and parts manager to keep vehicles moving
  • Taking ownership of your results
  • Helping create urgency and keep a busy shop flowing

Automotive service advisor experience is preferred, but we're willing to talk to proven sales professionals from other industries.

If you've been successful selling in home services, insurance, equipment, high-ticket retail, B2B, or another consultative sales environment, we'd still like to hear from you.

We can teach automotive.

We can't teach drive, attitude, or the desire to win.

About Us

Rod's Tire & Automotive is an independent repair shop in Medina, TN, serving the community since 1972 and under current ownership since 2014.

We're a small-town, locally owned shop with a strong customer base and a lot of opportunity.

We're not looking for someone to simply stand behind a counter and write repair orders.

We're looking for someone who wants to help customers, make money, grow with us, and become an important part of our team.

If you're an experienced Service Advisor who's ready for something better — or you're a proven salesperson who thinks you could crush it in automotive — apply today. We'd like to talk to you.


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