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Customer Service Advisor Jobs in Alabama (NOW HIRING)

VIOC

Customer Service Advisor

Florence, AL · On-site

$15.50/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

Valvoline Inc

Customer Service Advisor

Florence, AL · On-site

$15.50/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to ...

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All JobsCustomer Service Advisor JobsCustomer Service Advisor Jobs in Alabama

Customer Service Advisor information

See Alabama salary details

$10

$18

$30

How much do customer service advisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service advisor in Alabama is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $21.59 per hour, depending on experience, location, and employer.

What is a customer service advisor?

A customer service advisor is the main point of contact for customers who call the customer service phone number or online chat application of a business or company. Their primary job duties are communicating with customers and resolving their issues. Other responsibilities may include answering general questions, collecting feedback about customers’ experience, placing and tracking orders, explaining services, initiating or canceling service contracts, troubleshooting problems, and fielding complaints. The main objective of a customer service advisor is to offer attention to your business’s customers.

What are the key skills and qualifications needed to thrive as a customer service advisor?

To thrive as a Customer Service Advisor, you need excellent communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for resolving customer issues efficiently, maintaining satisfaction, and supporting a positive brand reputation.

How does a customer service advisor typically handle challenging customer interactions, and what support is available from the team?

Customer Service Advisors frequently encounter challenging interactions, such as resolving complaints or managing dissatisfied customers. Most organizations provide advisors with training in de-escalation techniques and access to knowledge bases or escalation paths for complex issues. Team leads and supervisors are typically available for support, and regular team meetings or debriefs help share strategies and experiences. Collaboration with colleagues is encouraged to ensure consistent service and emotional support during demanding situations.

What is the difference between Customer Service Advisor vs Customer Support Representative?

AspectCustomer Service AdvisorCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications in customer service or technical support often preferred
Work EnvironmentCall centers, retail, or office settings; direct interaction with customersCall centers, technical support centers, or online chat platforms; focus on resolving issues
Employer & Industry UsageRetail, banking, telecom, hospitalityIT, tech companies, telecom, e-commerce
Common Search & ComparisonCustomer Service Advisor vs Customer Support Representative

While both roles involve assisting customers, Customer Service Advisors typically handle general inquiries and provide information in retail or service industries. Customer Support Representatives often focus on technical issues and troubleshooting, especially in tech-related fields. The roles overlap in communication skills and work environments but differ in the nature of customer interactions and technical knowledge required.

Is a customer service advisor a good entry level job?

A customer service advisor role is often considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It typically involves working in a fast-paced environment, using tools like CRM software, and may lead to advancement within customer support or other departments.

What skills do you need to be a customer service advisor?

A customer service advisor needs strong communication skills, problem-solving abilities, and patience to handle customer inquiries effectively. They should be proficient in using computer systems and customer service software, and often require good interpersonal skills to maintain positive interactions with customers.
More about Customer Service Advisor jobs

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For Customer Service Advisor jobs in Alabama, the most frequently searched job titles are:

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The top searched job categories for Customer Service Advisor jobs in Alabama are:

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Cities in Alabama with the most Customer Service Advisor job openings:

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Customer Service Advisor jobs near you
Infographic showing various Customer Service Advisor job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,099 per year, or $18.8 per hour.

Customer Service Advisor

Precision Tune Auto Care - Birmingham 56-04

Birmingham, AL

$12 - $20/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Service Advisor

Full or Part Time

Pay: $12 - $20 per hour

Join the Precision Tune Auto Care Team!

We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service—both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft.

Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We’re looking for star players who want more than just a job—individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry.

Customer Service Advisor – Join Our Team!

Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back.

What We Offer:

  • Competitive pay
  • Medical, Dental, and Vision Insurance — coverage begins the 1st of the month after your hire date
  • Retirement plan enrollment available
  • Paid Time Off (PTO) to relax and recharge
  • Closed evenings and Sundays — enjoy a better work-life balance
  • 7 paid holidays off

What You’ll Do:

  • Greet and engage customers in-store and over the phone.
  • Schedule appointments, explain services, and sell parts and automotive services.
  • Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
  • Support shop productivity through work order and register transactions.
  • Ensure safety procedures are followed and maintain a clean, organized work area.
  • Help resolve customer concerns and provide exceptional service.

What We’re Looking For:

  • High School Diploma or GED.
  • Valid driver’s license.
  • 1+ year of automotive service experience; 1+ year of sales experience preferred.
  • Strong customer service and communication skills.
  • Comfortable with basic math and calculating discounts/commissions.
  • Ability to work days, nights, weekends, and holidays.

Physical Requirements:

  • Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching.
  • Climb ladders and safely operate a vehicle.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply