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Auto Service Advisor Jobs in Alabama (NOW HIRING)

McSweeney Auto Group

Service Advisor

Pell City, AL

$65K - $120K/yr

The Service Advisor at McSweeney Auto Group is a crucial role in our company, responsible for managing all aspects of the service department and ensuring exceptional customer service. As a Service ...

McSweeney Auto Group

Service Advisor

Pell City, AL · On-site

$65K - $120K/yr

The Service Advisor at McSweeney Auto Group is a crucial role in our company, responsible for managing all aspects of the service department and ensuring exceptional customer service. As a Service ...

McSweeney Auto Group

Service Advisor

Pell City, AL · On-site

$65K - $120K/yr

The Service Advisor at McSweeney Auto Group is a crucial role in our company, responsible for managing all aspects of the service department and ensuring exceptional customer service. As a Service ...

ZT Auto

Service Advisor

Florence, AL · On-site

Recognized among the top 150 auto groups nationwide in 2023, our journey is all about growth and ... Service advisor/writer experience required * Valid driver's license and clean driving record * CDK ...

McSweeney Chrysler Dodge Jeep Ram

Service Advisor

AL · On-site

McSweeney Auto Group is looking for a skilled and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for communicating with customers regarding their ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Alabama

Auto Service Advisor information

See Alabama salary details

$10

$23

$41

How much do auto service advisor jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for auto service advisor in Alabama is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Alabama? For Auto Service Advisor jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Alabama look for? The top searched job categories for Auto Service Advisor jobs in Alabama are:
What cities in Alabama are hiring for Auto Service Advisor jobs? Cities in Alabama with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Alabama as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,892 per year, or $23.5 per hour.

Service Advisor

McSweeney Auto Group

Pell City, AL

$65K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Job Summary:
The Service Advisor at McSweeney Auto Group is a crucial role in our company, responsible for managing all aspects of the service department and ensuring exceptional customer service. As a Service Advisor, you will be the main point of contact for customers bringing their vehicles in for maintenance or repairs. You will also work closely with our technicians to schedule appointments, manage work orders, and upsell additional services as needed. This is a full-time, individual contributor role in the auto industry located in Pell City, Alabama.
Compensation & Benefits:
The Service Advisor position at McSweeney Auto Group offers a competitive salary ranging from $65,000 to $120,000 per year, paid weekly. In addition to salary, we also offer a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan.
Responsibilities:
- Greet and welcome customers in a friendly and professional manner
- Listen to customers' concerns and accurately assess their needs
- Schedule service appointments and manage work orders
- Communicate with technicians to ensure timely completion of repairs
- Provide accurate and timely estimates for repairs and services
- Upsell additional services and products to customers
- Follow up with customers after service to ensure satisfaction
- Resolve any customer complaints or issues in a timely manner
- Maintain a clean and organized service department
- Adhere to all company policies and procedures
- Continuously strive to meet and exceed service department goals and targets
Requirements:

-Minimum 2 years experience in fixed operations Dealership or Independent repair facility 
- High school diploma or equivalent
- Previous experience in a service advisor or customer service role in the auto industry preferred
- Strong communication and interpersonal skills
- Knowledge of automotive mechanics and repair processes
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer systems and ability to learn new software quickly
- Excellent organizational and time-management skills
- Must be able to work flexible hours, including evenings and weekends
- Valid driver's license and clean driving record
EEOC Statement:
McSweeney Auto Group is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are proud to be an EEO employer.

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