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Auto Service Advisor Jobs in Alabama (NOW HIRING)

CITY ENTERPRISES LLC

Service Advisor

Birmingham, AL · On-site

A service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and ...

ZT Auto

Automotive Service Advisor

Tuscumbia, AL · On-site

Recognized among the top 150 auto groups nationwide in 2023, our journey is all about growth and ... Service advisor/writer experience required * Valid driver's license and clean driving record * CDK ...

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All JobsAuto Service Advisor JobsAuto Service Advisor Jobs in Alabama

Auto Service Advisor information

See Alabama salary details

$10

$23

$41

How much do auto service advisor jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for auto service advisor in Alabama is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Auto Service Advisor vs Auto Technician?

AspectAuto Service AdvisorAuto Technician
CredentialsCustomer service skills, sometimes certifications in automotive or salesASE certifications, technical training
Work EnvironmentCustomer-facing, office and service bayGarage, repair shop, service bay
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Primary FocusCustomer communication, service sales, schedulingDiagnosing, repairing, maintaining vehicles

Auto Service Advisors focus on customer communication, explaining repairs, and selling services, while Auto Technicians perform the actual vehicle repairs and maintenance. Both roles are essential in auto service environments and often work closely together to ensure customer satisfaction and vehicle performance.

What are Auto Service Advisors?

Auto Service Advisors act as the main point of contact between customers and automotive service technicians at car dealerships or repair shops. They assess customer vehicle issues, recommend necessary services or repairs, and provide cost estimates. Service Advisors also communicate with the repair team to ensure work is completed correctly and on time, and they often help with scheduling and customer follow-up. Their goal is to ensure customer satisfaction while maximizing efficiency in the service department.

What are some common challenges faced by Auto Service Advisors, and how can they be managed effectively?

Auto Service Advisors often juggle high customer expectations, tight schedules, and coordination between technicians and customers. Managing unexpected delays, clearly communicating repair needs and costs, and handling dissatisfied clients are typical challenges. To succeed, advisors benefit from strong organizational skills, proactive communication, and a customer-focused approach. Building trust with both customers and the service team helps smooth out daily operations and fosters a positive work environment.

What are the key skills and qualifications needed to thrive as an Auto Service Advisor, and why are they important?

To thrive as an Auto Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent, with some employers preferring postsecondary training or ASE certification. Familiarity with dealership management systems (DMS), repair order software, and manufacturer diagnostic tools is essential. Excellent communication, active listening, and problem-solving abilities help build trust and effectively mediate between technicians and customers. These skills are crucial for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in a busy automotive service environment.
What are popular job titles related to Auto Service Advisor jobs in Alabama? For Auto Service Advisor jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Auto Service Advisor jobs in Alabama look for? The top searched job categories for Auto Service Advisor jobs in Alabama are:
What cities in Alabama are hiring for Auto Service Advisor jobs? Cities in Alabama with the most Auto Service Advisor job openings:
Auto Service Advisor jobs near you
Infographic showing various Auto Service Advisor job openings in Alabama as of July 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,892 per year, or $23.5 per hour.

Service Advisor

McSweeney Chevrolet GMC/ CDJR

Clanton, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Job Summary
 
McSweeney Auto Chevrolet GMC/CDJR is currently seeking a Service Advisor to join our growing team!
 
As Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
 
Benefits
  • Very Competitive Pay 
  • Health
  • Dental
  • Vision
  • Life Insurance 
  • 401K
  • Vacation and PTO
  • Holiday Pay
  • Family Owned 
Responsibilities
  • Making appointments, processing repair orders, quotes and invoices
  • Providing customer support via phone and face-to-face at the dealership
  • Qualifying customer problems and logging them for technicians to review
  • Ensuring customer approval for all remedial work to be carried out
  • Promoting our range of vehicle parts and accessories
  • Internal coordination of service work to adhere to commitments made to customers
  • Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
 
Qualifications
  • Prior experience as a service advisor or service writer required
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on products and services
  • Excellent follow-up and follow-through skills to ensure client satisfaction
  • Must have the ability to communicate technical information in non-technical terms to clients
  • Ability to evolve and adapt to changing business needs
EEOC Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.