Customer Service Advisor
Irving, TX · On-site
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the ...
Briggsequipment
60 Briggsequipment Customer Service Advisor Jobs Hiring Near You
Customer Service Advisor
Irving, TX · On-site
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the ...
Customer Service Advisor
Houston, TX · On-site
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the ...
Customer Service Advisor
Houston, TX · On-site
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the ...
Customer Service Advisor
Tampa, FL · On-site
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the ...
Customer Service Advisor
Tampa, FL · On-site
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the ...
Customer Service Advisor
Las Cruces, NM · On-site
Customer Service Advisor MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Customer Service Advisor
Las Cruces, NM · On-site
Customer Service Advisor MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...
Customer Service Advisor Duration: 12 months - possible extension Location: The Woodlands, TX Schedule: 5/40 - Onsite About Airswift Airswift is an international workforce solutions provider within ...
Customer Service Advisor Duration: 12 months - possible extension Location: The Woodlands, TX Schedule: 5/40 - Onsite About Airswift Airswift is an international workforce solutions provider within ...
Customer Service Advisor Duration: 12 months - possible extension Location: The Woodlands, TX Schedule: 5/40 - Onsite About Airswift Airswift is an international workforce solutions provider within ...
Customer Service Advisor Duration: 12 months - possible extension Location: The Woodlands, TX Schedule: 5/40 - Onsite About Airswift Airswift is an international workforce solutions provider within ...
Customer Service Advisor
Amarillo, TX · On-site
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.Customer Service Advisor Job ResponsibilitiesHandle inbound ...
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Customer Service Advisor
Amarillo, TX · On-site
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.Customer Service Advisor Job ResponsibilitiesHandle inbound ...
Customer Service Advisor
Amarillo, TX · On-site
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base. Customer Service Advisor Job Responsibilities * Handle ...
Customer Service Advisor
Amarillo, TX · On-site
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base. Customer Service Advisor Job Responsibilities * Handle ...
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base. Customer Service Advisor Job Responsibilities * Handle ...
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base. Customer Service Advisor Job Responsibilities * Handle ...
Customer Service Advisor
Amarillo, TX · On-site
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base. Customer Service Advisor Job Responsibilities * Handle ...
Customer Service Advisor
Amarillo, TX · On-site
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base. Customer Service Advisor Job Responsibilities * Handle ...
Customer Service Advisor
Fairfax, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
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Customer Service Advisor
Fairfax, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Customer Service Advisor Service handled with care. APS Car Care Services, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You'll create lasting impressions and build loyal ...
Customer Service Advisor Service handled with care. APS Car Care Services, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You'll create lasting impressions and build loyal ...
Customer Service Advisor
Falls Church, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Quick apply
Customer Service Advisor
Falls Church, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Customer Service Advisor
Centreville, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Quick apply
Customer Service Advisor
Centreville, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Customer Service Advisor
Herndon, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Quick apply
Customer Service Advisor
Herndon, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Customer Service Advisor
Chantilly, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Quick apply
Customer Service Advisor
Chantilly, VA · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Customer Service Advisor Service handled with care. APS Car Care Services, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You'll create lasting impressions and build loyal ...
Customer Service Advisor Service handled with care. APS Car Care Services, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You'll create lasting impressions and build loyal ...
Customer Service Advisor
Olney, MD · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Quick apply
Customer Service Advisor
Olney, MD · On-site
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors ...
Customer Service Advisor Service handled with care. APS Car Care Services, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You'll create lasting impressions and build loyal ...
Customer Service Advisor Service handled with care. APS Car Care Services, a Valvoline Express Care operator, is hiring a Customer Service Advisor! You'll create lasting impressions and build loyal ...
Customer Service Advisor
Ocean City, MD · On-site
$16 - $18/hr
Jiffy Lube - Immediate Customer Service Advisor Needed Are you passionate about providing exceptional customer service in the automotive industry? Do you thrive in a fast-paced environment where no ...
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Customer Service Advisor
Ocean City, MD · On-site
$16 - $18/hr
Jiffy Lube - Immediate Customer Service Advisor Needed Are you passionate about providing exceptional customer service in the automotive industry? Do you thrive in a fast-paced environment where no ...
Briggsequipment Jobs Information
What other companies are hiring for Customer Service Advisor jobs?
Full-time
Re-posted 17 days ago
Job description
POSITION PURPOSE:
The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the assigned location. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Actively create and maintain a positive and professional experience for internal/external customers; reflective of the Company’s standards and core values
- Dispatch, assign and monitor technicians to service calls in compliance with Company policy and based on technical certification levels and/or skillset and proactively communicate with external customers to update technicians scheduling, service repair completions, quotations, delays, etc.
- Monitor the progress and productivity of technicians on a weekly and monthly basis using the business system tools provided
- Verify unit information and repair description submitted by external customers for Technicians to efficiently order parts required to complete repair
- Communicate with customers when additional product support opportunities are identified by technicians and secure approval to proceed with quotation and or completion
- Request purchase orders from external purchase order required customers for service repair payment and partner with Service Auditors to accurately complete invoicing / purchase order details
- Issue Purchase Orders to vendors for supplies and sublet labor expense for repairs to the customer and enter the item on service repair order for Accounts Payable
- Ensure execution from beginning to end of Operational Maintenance, Guaranteed Maintenance & Long Term Maintenance Agreement services, to include internal and external customer billing and preparing / submitting necessary reporting for accounts
- Verify van maintenance schedules and tracking by VIN and technician ID to ensure service van fleet is fully operational
- Review inactive service repair orders to avoid delays in repairs or invoicing
- Ensure repairs, time posting and work orders are accurately completed to meet department key performance indicator (KPI) metrics
- Partner with the Service Department leadership to coach underperforming technicians to achieve performance improvement
- Support sales team members with quote preparation and tracking of service-related work
- Partner with cross functional partners (Sales, Rental, Parts, etc.) to ensure the service department is in alignment with the Organization in all processes and direction, including but not limited to Accounts Receivable and Accounts Payable
- Answer and respond to general phone and email inquiries.
- Perform other related duties as assigned
minimum qualifications
Basic Knowledge & Competencies
- Excellent customer service and multi-tasking skills
- Strong communication skills with ability to work between the technician(s) and the customer(s) to ensure jobs are completed with accuracy and on time
- High attention to detail, to include precise data entry
- Ability to work with a high sense of urgency in a dynamic, fast-paced environment
- Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to service operations
- Ability to work with minimal supervision and with the company systems
- Proficient in all MS Office products, including Word, Excel and PowerPoint
Previous Experience/Education
- High school diploma required
- Technical school and/or college degree preferred
- 5+ years of customer service, operations, or similar work experience preferred
- Prior experience in processing service orders, invoices, purchase orders, budget expense tracking and payroll preparation preferred
PHYSICAL REQUIREMENTS
- Prolonged sitting
- Ability to lift up to 40 pounds
- Working conditions are normal for an office environment