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Commission Microsoft Help Desk Jobs (NOW HIRING)

The Dirks Group

Help Desk

Wausau, WI

$21.50 - $29/hr

The Help Desk Technician at The Dirks Group provides primarily remote support to clients with ... Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools * Basic ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... Microsoft Windows 10 * Knowledge of Microsoft Windows Server, Active Directory, and Office 365 ...

New

Purpose Brands LLC

Manager, Help Desk

Woodbury, MN · On-site

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Technician The Institution for Savings is seeking a Help Desk Technician to provide ... Advanced knowledge of the Microsoft Office Suite. * Excellent written, verbal and interpersonal ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract ... Proficiency with Microsoft Office and Google Workspace . * Excellent written and verbal ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

State of Florida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

MyFlorida

WT: HELP DESK MANAGER - 41500051

Tallahassee, FL

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Florida Gaming Control Commission Working Title: WT: HELP DESK MANAGER - 41500051 Pay Plan: SES ... Managing cloud infrastructure environments including Microsoft Azure and Amazon Web Services, and ...

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Commission Microsoft Help Desk information

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How much do commission microsoft help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for commission microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

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Commission Microsoft Help Desk jobs near you
Infographic showing various Commission Microsoft Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk

The Dirks Group

Wausau, WI

$21.50 - $29/hr

Full-time

Re-posted 5 days ago

Job description

JOB SUMMARY

Work Location: Onsite - Wausau, WI
This is not a remote position. The Help Desk Technician will work from The Dirks Group office and provide primarily remote support to clients from our office location.


The Help Desk Technician at The Dirks Group provides primarily remote support to clients with critical uptime requirements. This role is responsible for responding to service desk requests, diagnosing and resolving technical issues, and escalating when appropriate.


You will work independently while supporting a variety of client environments, including executives, business owners, and end users. Success in this role requires strong communication skills, the ability to prioritize effectively, and a focus on delivering solutions-not overly technical explanations.


ESSENTIAL FUNCTIONS

  • Work in a dispatch driven environment, adjusting priorities based on incoming requests and business impact
  • Provide remote and occasional onsite support for end users and business systems
  • Diagnose and resolve technical issues related to desktops, networks, and applications
  • Accurately document all work performed within PSA and RMM systems
  • Escalate complex issues appropriately and collaborate with team members
  • Perform preventative maintenance and assist with installations and deployments
  • Maintain a high level of customer satisfaction through clear communication and timely resolution


GENERAL EXPECTATIONS

  • Build and maintain strong client relationships through exceptional service
  • Represent the company professionally in all interactions


PROFESSIONAL DEVELOPMENT

  • Participate in ongoing training and certification programs
  • Continuously develop technical and customer service skills
  • Engage in team and company-sponsored activities


CORE VALUES & COMPETENCIES

We expect all team members to demonstrate:

  • Integrity and professionalism in all interactions
  • Strong communication and active listening skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Effective problem-solving and troubleshooting skills
  • Team collaboration and accountability
  • Commitment to continuous learning and improvement


REQUIRED QUALIFICATIONS

Education

  • Associate degree in IT or related field, or equivalent experience

Technical Skills

  • Support experience with Windows and macOS
  • Familiarity with Microsoft 365, Active Directory, backup, and endpoint protection tools
  • Basic understanding of Windows Server environments
  • Working knowledge of networking concepts (firewalls, switches, troubleshooting)

Other Skills

  • Strong written and verbal communication
  • Self-motivated and able to work independently
  • Ability to manage time and prioritize effectively
  • Desire to learn and grow

WHAT SUCCESS LOOKS LIKE IN 90 DAYS


First 30 Days - Foundation

  • Complete onboarding and become familiar with internal tools (PSA, RMM, documentation systems)
  • Learn The Dirks Group's processes, standards, and client environments
  • Begin handling basic service tickets with team support
  • Demonstrate professional, solution-focused communication with clients


60 Days - Contribution

  • Independently resolve common help desk issues (workstations, Microsoft 365, basic networking)
  • Maintain accurate, thorough ticket documentation
  • Effectively manage ticket queue while meeting response and resolution expectations
  • Begin consistently contributing to team utilization goals


90 Days - Ownership & Performance

  • Independently manage a full workload of service tickets with minimal supervision
  • Maintain utilization of 75% or higher
  • Achieve and sustain customer satisfaction (CSAT) scores of 98% or higher
  • Prioritize work effectively based on urgency and business impact
  • Demonstrate strong troubleshooting across diverse client environments
  • Proactively identify recurring issues and suggest improvements

Apply