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Collection Analyst Jobs (NOW HIRING)

3M HEALTHCARE

NY · On-site

$60 - $80/hr

... by analyzing the credit worthiness of customer(s) and their ability to pay for goods and services. Responsible for the collection and management of the accounts receivable of the product sales ...

Synnex

Central American Collection Analyst

Miramar, FL · On-site

... by analyzing the credit worthiness of customer(s) and their ability to pay for goods and services. Responsible for the collection and management of the accounts receivable of the product sales ...

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How much do collection analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collection analyst in the United States is $23.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.20 per hour, depending on experience, location, and employer.

What is a collection analyst?

A collection analyst is responsible for overseeing bill accounts to ensure that people who have outstanding debts pay them back. As a collection analyst, you may work for government tax collection agencies or financial institutions, and private companies in the healthcare, tax software, and manufacturing industries also hire collection analysts. Your job duties include analyzing accounts to determine risk, making collection calls regarding unpaid bill account balances, applying payments, and processing credit applications. You may be authorized to extend payment deadlines or coordinate repayment schedules to ensure compliance. Preferred qualifications for this career include an associate degree in accounting, proficiency in industry-specific software, and some experience in billing and collections. Customer service and communication skills are essential for this job.

What does a collection analyst do?

A Collection Analyst is responsible for monitoring and managing a company's accounts receivable to ensure timely payment of outstanding invoices. They analyze financial data, contact customers to resolve overdue accounts, and recommend actions for debt recovery. Their work helps maintain healthy cash flow and minimizes bad debt for the organization. Additionally, they often generate reports on collection activities and collaborate with other departments to resolve billing disputes.

What are the key skills and qualifications needed to thrive as a collection analyst, and why are they important?

To thrive as a Collection Analyst, you need strong analytical skills, attention to detail, and a background in finance or accounting, often supported by a bachelor's degree. Familiarity with collections software, customer relationship management (CRM) systems, and Excel is typically required. Excellent communication, negotiation, and problem-solving abilities help you manage client relationships and resolve outstanding debts effectively. These skills ensure accurate account management, timely collections, and contribute to the organization's financial health.

What are some common challenges faced by collection analysts, and how are they typically addressed within the team?

Collection Analysts often encounter challenges such as managing large volumes of overdue accounts, handling difficult customer interactions, and meeting collection targets within tight deadlines. These challenges are usually addressed through robust training in communication and negotiation, utilizing advanced collection software, and collaborating closely with team members to share strategies and insights. Regular team meetings and support from supervisors also help analysts stay motivated and develop effective problem-solving skills.

What is the difference between Collection Analyst vs Credit Analyst?

AspectCollection AnalystCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeBachelor's degree in finance, economics, or related field
Work EnvironmentFinancial institutions, collections agencies, corporate finance departmentsBanks, lending institutions, corporate finance teams
Employer & Industry UsagePrimarily in debt collection and accounts receivable managementIn credit risk assessment and loan approval processes

Collection Analysts focus on recovering overdue payments and managing delinquent accounts, while Credit Analysts evaluate creditworthiness to approve or deny credit applications. Both roles require financial knowledge but serve different stages of the credit and collections process.

How much do collection analysts make in the US?

Collection analysts in the US typically earn an average salary of around $45,000 to $55,000 per year, depending on experience, location, and employer. Entry-level positions may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.
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Collection Analyst jobs near you
Infographic showing various Collection Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,597 per year, or $23.4 per hour.

Credit and Collection Analyst

Three Point Solutions

Johnston, IA • On-site

$19 - $21/hr

Contractor

Re-posted 10 hours ago

Job description

Job Title:         Credit and Collection Analyst
Client:              Heavy Machine Manufacturing Company
Duration:         1 Year
Location:         Johnston, IA 50131
Shift:                1st Shift – Work hours between 6:55 AM and 6:05 PM CST

Role Overview
• Support delinquent customers across multiple product lines
• Identify customer issues and provide solutions to resolve delinquent accounts
• Educate and motivate customers to maintain account payments
• Retain customers while resolving financial account issues

Key Responsibilities
• Manage and collect moderately complex and large past-due accounts
• Contact customers via phone to resolve delinquent balances
• Negotiate payment plans and settlements with customers
• Review payment history and analyze financial information
• Authorize credit decisions within company guidelines
• Resolve account discrepancies such as misapplied payments
• Maintain low delinquency levels on assigned accounts
• Ensure compliance with company policies and regulatory requirements
• Collaborate with internal teams to resolve customer account issues

Customer Account Management
• Monitor assigned accounts for overdue balances
• Identify root causes of delinquency
• Develop solutions to help customers bring accounts current
• Maintain accurate documentation of customer communications

Required Skills
• Strong verbal and written communication skills
• Ability to negotiate and resolve payment issues
• Comfortable working in a call-center environment
• Strong computer and system navigation skills
• Ability to multitask in a fast-paced environment
• Problem-solving and customer relationship skills

Education
• High school diploma or equivalent required

Work Experience
• Minimum 1 year of customer service experience

Preferred Qualifications
• Bachelor’s degree in Business or related field
• Knowledge of negotiation techniques
• Familiarity with collections and credit management processes

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