What Is a Collection Analyst and How to Become One

By ZipRecruiter Marketplace Research Team

A collection analyst is responsible for overseeing bill accounts to ensure that people who have outstanding debts pay them back. As a collection analyst, you may work for government tax collection agencies or financial institutions, and private companies in the healthcare, tax software, and manufacturing industries also hire collection analysts. Your job duties include analyzing accounts to determine risk, making collection calls regarding unpaid bill account balances, applying payments, and processing credit applications. You may be authorized to extend payment deadlines or coordinate repayment schedules to ensure compliance. Preferred qualifications for this career include an associate degree in accounting, proficiency in industry-specific software, and some experience in billing and collections. Customer service and communication skills are essential for this job.

Becoming a collection analyst requires some formal qualifications and education, typically at least a bachelor’s degree in accounting, finance, or a related field. You must be aware of the regulations which govern the particular industry in which you operate; for instance, the health care industry has a vast array of consumer protections regarding debt collections, and you must observe all legal and ethical rules governing the repayments of debts. Success in this career requires excellent math, interpersonal, and communication skills.