Collection Analyst Jobs in Arizona (NOW HIRING)

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Recovery Risk Control Analyst III is responsible for performing internal audits of various departments within the Recovery Department to ensure adherence to Company Policy and Procedures by defining the sample, analyzing the data, summarizing results, suggesting resolution and, if appropriate, assisting with implementation and follow up.

Duties and Responsibilities

• Lead and oversee internal audits within the Recovery department to ensure adherence to state and federal laws, internal policies and procedures, and client protocols.
• Plan and execute both scheduled and unscheduled audits across various groups within the department, aligning with business needs and risk assessments.
• Manage and maintain the department's Audit Tracker, ensuring all audits are tracked, documented, and reported in a timely manner.
• Assess the quality of work within the department by ensuring the appropriate course of action was taken.
• Maintain an in-depth and up-to-date understanding of Recovery policies, procedures, and regulatory requirements.
• Take a lead role in managing special projects, including reviewing Recovery audits, business processes, company policies and procedures, and alerts for accuracy and compliance.
• Provide guidance and support on special projects as directed by management, including the development and improvement of risk control processes.
• Mentor and guide junior staff, sharing expertise and ensuring adherence to best practices across the department.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• Associates or bachelor's degree in business preferred.
• 5+ years in Recovery Risk or related fields.
• 5+ years' experience in mortgage servicing, required preferably in collections.

Skills, Abilities, and Knowledge

• Knowledge of general mortgage collection processes
• Knowledge of mortgage servicing regulations, such as FDCPA and CFPB.
• Excellent verbal and written communication skills.
• Ability to analyze information and business processes.
• Self-Motivated with strong attention to detail and excellent organizational skills.
• Strong problem-solving skills.
• Ability to work both independently and with a team.
• Proficiency with Microsoft products, such as Word and Excel.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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