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Sr. Operations Quality Analyst

Exeter, CA · On-site +1

Responsibilities The Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational ...

M&T Bank

ATM/TCR Operations & Quality Analyst

Buffalo, NY · Hybrid

$26 - $43.34/hr

Role Overview The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines ...

M&T Bank

ATM/TCR Operations & Quality Analyst

Buffalo, NY · On-site

$26 - $43.34/hr

Role Overview The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines ...

Celestica

Analyst, Operations Quality

Richardson, TX · On-site

Analyst, Operations Quality Job Code: ANA-QUA-OPQ Job Level: Band 07 Direct/Indirect Indicator: Indirect Summary Quality Analyst is responsible for dealing with the three major phases of Quality ...

Q2

Quality Operations Analyst

Austin, TX

We are seeking a highly analytical and customer-focused Operations Quality Analyst to join the Employee & Experience Enablement (E3) organization. This role will be responsible for monitoring and ...

Q2 Software, Inc.

Quality Operations Analyst

Austin, TX · On-site

We are seeking a highly analytical and customer-focused Operations Quality Analyst to join the Employee & Experience Enablement (E3) organization. This role will be responsible for monitoring and ...

ConnectiveRx

Manager, Operations QA

Pittsburgh, PA · On-site

The Manager, Operations Quality Assurance reports to the Director, Operations Quality Assurance and ... Execute agreed-upon tools and approaches to analyze Quality Assurance data to detect performance ...

ConnectiveRx

Manager, Operations QA

Pittsburgh, PA

The Manager, Operations Quality Assurance reports to the Director, Operations Quality Assurance and ... Execute agreed-upon tools and approaches to analyze Quality Assurance data to detect performance ...

ConnectiveRx

Manager, Operations QA

Pittsburgh, PA · On-site

$70K - $103K/yr

The Manager, Operations Quality Assurance reports to the Director, Operations Quality Assurance and ... Execute agreed-upon tools and approaches to analyze Quality Assurance data to detect performance ...

Axogen

Quality Analyst

Burleson, TX

Provides QMS Operations related support to all CGMP departments. * Performs Quality Control activities at Axogen's processing or distribution sites. The Quality Analyst will be responsible for ...

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Operations Quality Analyst information

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How much do operations quality analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for operations quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is the role of a quality operations analyst?

A quality operations analyst monitors and evaluates business processes to ensure they meet quality standards and improve efficiency. They analyze data, identify areas for improvement, and implement quality control measures, often using tools like Six Sigma or Lean methodologies. The role requires strong analytical skills and attention to detail to support operational excellence.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary ranging from $55,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those with specialized skills can earn higher salaries, often supplemented with benefits and bonuses.

What is the difference between Operations Quality Analyst vs Quality Assurance Specialist?

AspectOperations Quality AnalystQuality Assurance Specialist
Primary FocusMonitoring operational processes, ensuring quality in daily operationsDeveloping and implementing testing procedures to ensure product quality
Work EnvironmentBusiness operations, call centers, manufacturing, or service industriesProduct development, manufacturing, software, or production environments
Required CredentialsTypically a degree in business, operations, or related field; certifications like Six Sigma are commonOften a degree in quality management, engineering, or related; certifications like CQE or Six Sigma

While both roles focus on quality, the Operations Quality Analyst primarily oversees operational processes to ensure quality standards are met in daily activities. In contrast, the Quality Assurance Specialist concentrates on testing and verifying products or services before release. Both roles require similar credentials and often work within the same industries, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as an Operations Quality Analyst, and why are they important?

To excel as an Operations Quality Analyst, you need strong analytical skills, attention to detail, and a background in quality control, often supported by a degree in business, operations management, or a related field. Familiarity with data analysis tools, quality management systems (QMS), and certifications such as Six Sigma or ISO 9001 are typically required. Excellent problem-solving abilities, communication, and collaboration skills help you effectively identify issues and drive process improvements. These competencies are crucial for ensuring operational efficiency, compliance, and the consistent delivery of high-quality products or services.

What does an Operations Quality Analyst do?

An Operations Quality Analyst is responsible for monitoring and improving the quality of processes within an organization’s operations. They analyze data, review procedures, and identify areas where efficiency or quality can be enhanced. Their work often involves creating reports, recommending process changes, and ensuring that company standards and regulatory requirements are consistently met. Operations Quality Analysts play a key role in maintaining customer satisfaction and operational excellence by minimizing errors and optimizing workflows.

How much is the salary of a QA analyst?

The salary of a QA analyst typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications and skills in testing tools can earn higher salaries.

How does an Operations Quality Analyst typically collaborate with other departments to drive process improvements?

Operations Quality Analysts regularly work with cross-functional teams, including operations, compliance, and IT, to identify inefficiencies and implement solutions. They facilitate meetings to review workflow data, share findings, and recommend actionable changes. Effective collaboration often involves providing training or support to team members and following up on the impact of implemented improvements to ensure sustained quality standards. This close partnership across departments is crucial for maintaining consistent operational excellence.

What are top 3 skills for a BPO quality analyst?

A BPO operations quality analyst should have strong communication skills to evaluate agent performance effectively, attention to detail for accurate quality assessments, and proficiency with quality monitoring tools and data analysis software. These skills help ensure service standards are met and continuous improvement is achieved in a fast-paced call center environment.
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Operations Quality Analyst jobs near you
Infographic showing various Operations Quality Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.
Deposit Operations Quality Analyst

Deposit Operations Quality Analyst

Five Star Bank

Rochester, NY • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 18 days ago

Job description

Purpose: The Quality Control Specialist is responsible for ensuring the accuracy, completeness, and regulatory compliance of documentation, as well as verifying Jack Henry CORE system information inputs, related to new deposit account setups and any account maintenance performed by Business Units. This includes reviewing new and existing Customer Information Files (CIF), Customer Identification Program (CIP) records, and all supporting source documentation in accordance with internal procedures and regulatory guidelines.

The specialist is also responsible for indexing CIF and account level documentation into the central repository to ensure proper organization, accessibility, and audit readiness.

Essential Functions:

  • Image deposit account documentation received from the business units ensuring the documents have required information for indexing. Index CIF and account level documentation into the central repository for proper organization, accessibility, and audit readiness.
  • Review set up of Customer Information Records for new customers established in the Banking system by Bank staff ensuring accuracy, integrity and required source documentation for customer titling.
  • Reviews all deposit account setups for accuracy and completeness and compliance with regulatory requirements and internal procedures to minimize risk to the bank and identify fraudulent activity (account types include but not limited to Corporate, Minor (NYUTMA), Funeral/Burial, Representative Payee and Trust accounts).
  • Confirms that Branch staff have submitted proper Customer Information Program (CIP) paperwork for all new customers as well as existing customers that have not previously been verified. Verifies each CIP form submitted for the required five (5) points of ID as required by the Anti Money Laundering Policy.
  • Verifies that all required Beneficial Ownership is identified, captured in the system and has appropriately filled out paperwork to meet the Bank Secrecy Act (BSA) requirements; Works with the BSA staff to identify and resolve issues in order to comply with required standards.
  • Utilizes the ancillary systems within the Bank’s core system to track missing source documents related to maintenance performed to the customer information file and missing CIP forms. Collaborate with Branch staff on efficiencies to reduce the occurrence of missing documents. Analyzes resubmitted documents to ensure requirements are met.
  • Review Reports as required to confirm that all source documents have been submitted for maintenance performed, (i.e. name changes, address changes and relationship additions and removals) and maintains appropriate documentation retention schedule.
  • Verifies and maintains documentation related to Stop Payments and Holds on accounts, and. removes items that do not have appropriate documentation.
  • Conduct miscellaneous reviews and analysis as needed, utilizing a variety of system generated reports to ensure adherence to internal procedures and regulatory guidelines.
  • Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
  • This job description is not exhaustive. The Quality Control Specialist may be required to perform other duties as assigned, including supporting other talent development and planning work that supports business success.

Job Related Qualifications:

Required:

  • Education: High School Diploma or equivalent
  • Prior Experience: 6 months: Banking or Financial Industry experience
  • Licenses or Accreditation: N/A


Preferred:

  • Education: High School Diploma or equivalent
  • Prior Experience: 1+ Year: Banking or Financial Industry experience specific to account opening/maintenance and related documentation
  • Licenses or Accreditation: N/A

Competencies:

  • Strong verbal and written communication skills.
  • High level of attention to detail with the ability to follow detailed procedures and ensure accuracy.
  • Strong organizational skills with the ability to multitask and prioritize to meet assigned deadlines.
  • Strong time management skills with an ability to self-motivate to stay on task.
  • Experience with Windows-based PC’s and Microsoft Office Suite including Microsoft Outlook with the ability to learn new and existing banking software.
  • Ability to work with all levels of staff including leadership.
  • Responds to requests for information in a timely and professional manner.

Physical Requirements:

  • Able to regularly sit for prolonged periods of time.
  • Extensive computer usage is required.

Benefits:

  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Flexible Spending Account(s)
  • Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
  • Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
  • Tuition Reimbursement
  • Employee Referral Program
  • Wellness Reimbursement Program
  • Star Volunteer Program
  • Employee Banking and Financial Perks
  • Flexible Hybrid Work Schedule
  • Paid Time Off (PTO)
  • Company Paid Holidays



The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

This job description is not exhaustive. The Quality Control Specialist may be required to perform other duties as assigned.



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