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Operations Quality Analyst Jobs (NOW HIRING)

M&T Bank

ATM/TCR Operations & Quality Analyst

Buffalo, NY · Hybrid

$26 - $43.34/hr

Role Overview The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines ...

M&T Bank

ATM/TCR Operations & Quality Analyst

Buffalo, NY · On-site

$26 - $43.34/hr

Role Overview The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines ...

Q2

Quality Operations Analyst

Austin, TX · On-site

We are seeking a highly analytical and customer-focused Operations Quality Analyst to join the Employee & Experience Enablement (E3) organization. This role will be responsible for monitoring and ...

Isomedix Operations Inc. (US)

Quality Analyst

Chester, NY · On-site

$76K - $86K/yr

The Analyst also supports production and quality operations by coordinating and performing problem-solving investigations, pre-reviews and final acceptance/run release of processing runs that contain ...

ConnectiveRx

Manager, Operations QA

Pittsburgh, PA

The Manager, Operations Quality Assurance reports to the Director, Operations Quality Assurance and ... Execute agreed-upon tools and approaches to analyze Quality Assurance data to detect performance ...

ConnectiveRx

Manager, Operations QA

Pittsburgh, PA

The Manager, Operations Quality Assurance reports to the Director, Operations Quality Assurance and ... Execute agreed-upon tools and approaches to analyze Quality Assurance data to detect performance ...

ConnectiveRx

Manager, Operations QA

Pittsburgh, PA · On-site

$70K - $103K/yr

The Manager, Operations Quality Assurance reports to the Director, Operations Quality Assurance and ... Execute agreed-upon tools and approaches to analyze Quality Assurance data to detect performance ...

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How much do operations quality analyst jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for operations quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is the role of a quality operations analyst?

A quality operations analyst monitors and evaluates business processes to ensure they meet quality standards and improve efficiency. They analyze data, identify areas for improvement, and implement quality control measures, often using tools like Six Sigma or Lean methodologies. The role requires strong analytical skills and attention to detail to support operational excellence.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary ranging from $55,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts or those with specialized skills can earn higher salaries, often supplemented with benefits and bonuses.

What is the difference between Operations Quality Analyst vs Quality Assurance Specialist?

AspectOperations Quality AnalystQuality Assurance Specialist
Primary FocusMonitoring operational processes, ensuring quality in daily operationsDeveloping and implementing testing procedures to ensure product quality
Work EnvironmentBusiness operations, call centers, manufacturing, or service industriesProduct development, manufacturing, software, or production environments
Required CredentialsTypically a degree in business, operations, or related field; certifications like Six Sigma are commonOften a degree in quality management, engineering, or related; certifications like CQE or Six Sigma

While both roles focus on quality, the Operations Quality Analyst primarily oversees operational processes to ensure quality standards are met in daily activities. In contrast, the Quality Assurance Specialist concentrates on testing and verifying products or services before release. Both roles require similar credentials and often work within the same industries, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as an Operations Quality Analyst, and why are they important?

To excel as an Operations Quality Analyst, you need strong analytical skills, attention to detail, and a background in quality control, often supported by a degree in business, operations management, or a related field. Familiarity with data analysis tools, quality management systems (QMS), and certifications such as Six Sigma or ISO 9001 are typically required. Excellent problem-solving abilities, communication, and collaboration skills help you effectively identify issues and drive process improvements. These competencies are crucial for ensuring operational efficiency, compliance, and the consistent delivery of high-quality products or services.

What does an Operations Quality Analyst do?

An Operations Quality Analyst is responsible for monitoring and improving the quality of processes within an organization’s operations. They analyze data, review procedures, and identify areas where efficiency or quality can be enhanced. Their work often involves creating reports, recommending process changes, and ensuring that company standards and regulatory requirements are consistently met. Operations Quality Analysts play a key role in maintaining customer satisfaction and operational excellence by minimizing errors and optimizing workflows.

How much is the salary of a QA analyst?

The salary of a QA analyst typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications and skills in testing tools can earn higher salaries.

How does an Operations Quality Analyst typically collaborate with other departments to drive process improvements?

Operations Quality Analysts regularly work with cross-functional teams, including operations, compliance, and IT, to identify inefficiencies and implement solutions. They facilitate meetings to review workflow data, share findings, and recommend actionable changes. Effective collaboration often involves providing training or support to team members and following up on the impact of implemented improvements to ensure sustained quality standards. This close partnership across departments is crucial for maintaining consistent operational excellence.

What are top 3 skills for a BPO quality analyst?

A BPO operations quality analyst should have strong communication skills to evaluate agent performance effectively, attention to detail for accurate quality assessments, and proficiency with quality monitoring tools and data analysis software. These skills help ensure service standards are met and continuous improvement is achieved in a fast-paced call center environment.
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Operations Quality Analyst jobs near you
Infographic showing various Operations Quality Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.
Plant Operations Quality Analyst

Plant Operations Quality Analyst

Fidelity National Financial

Maitland, FL • On-site

Full-time

Posted 11 days ago

Fidelity National Financial rating

7.8

Company rating: 7.8 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

163rd of 277 rated insurance

Job description

Overview

The Plant Operations Quality Analyst is responsible for managing operational tasks end-to-end while ensuring accuracy, consistency, and adherence to Plant workflows and quality standards. This role bridges execution and quality by not only completing work but actively validating outputs, identifying process gaps, and driving continuous improvement.

Success in this role requires strong attention to detail, ownership of deliverables, the ability to troubleshoot and resolve issues independently, and proactive communication of risks, trends, and opportunities for improvement.

Duties

Manage assigned tasks to completion, ensuring accuracy and alignment with expectations. Translate direction into clear deliverables and confirm requirements and deadlines. Maintain organized work queues, track due dates, and ensure consistent throughput. Communicate status updates, risks, and blockers proactively to stakeholders. Escalate issues early with clear impact, root cause, and recommended next steps. Review work for completeness, accuracy, and alignment with documented standards. Ensure consistent application of Plant workflows, protocols, and SOPs. Maintain accurate logs, trackers, and documentation to support visibility and reporting. Ensure file organization, version control, and documentation integrity in SharePoint. Identify recurring errors, inefficiencies, or process gaps and propose solutions. Investigate operational or workflow issues, document findings, and support resolution efforts. Contribute to updates of job aids, checklists, and process documentation. Support process consistency by reinforcing standards through daily execution. Communicate clearly and professionally with internal teams and stakeholders. Provide timely updates and avoid last-minute escalations through proactive planning. Collaborate with team members to ensure alignment on workflows and quality expectations.

Education

High school diploma or equivalent.

Experience

Experience working in a structured workflow, ticketing, or queue environment. Experience with documentation standards or compliance-driven processes. Experience working with offshore/vendor teams (preferred, not required). Familiarity with property/title-related documents (preferred, not required). Six Sigma (Green Belt or higher) a plus.

2-4+ years in operations, production support, administrative coordination, quality review, or similar (or equivalent capability). Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Ability to follow and enforce documented processes consistently. Strong organizational and time management skills. Clear written communication skills. Proficiency in Microsoft Office (Excel, Outlook, Teams). Ability to work independently while maintaining accountability.

Employment Type: FULL_TIME

What Fidelity National Financial employees say

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Benefits

Hours and flexibility

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