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Claims Associate Jobs (NOW HIRING)

Chubb

ESIS Claims Associate

Portland, OR

$18.75 - $25.25/hr

We are looking to add a Claims Associate to our team who will ultimately be responsible for managing a workers' compensation claims desk. This temp-to-hire program is designed to include hands-on ...

Sedgwick

Claims Associate Consumer

Seven Hills, OH · On-site

$17.25 - $23.25/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Claims Associate ...

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Kelly Services

Insurance Claims Associate

Lombard, IL · Hybrid

$22/hr

We at Kelly ® hear you, and we're here for you! We're seeking an Insurance Claims Associate in Lombard, IL. Sound good? Take a closer look below. You owe it to yourself to consider this great new ...

New

Sedgwick

Claims Associate Consumer

Seven Hills, OH · On-site

$17.25 - $23.25/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Claims Associate ...

New

Zurich Insurance Company Ltd.

CA · On-site

$22.40 - $30.87/hr

Zurich is currently hiring a Claims Associate II to join their Workers' Compensation Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and ...

New

Zurich Insurance Group

Claims Associate II-Workers Comp

CA · Remote

$18.25 - $24.50/hr

Zurich is currently hiring a Claims Associate II to join their Workers' Compensation Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and ...

New

Sedgwick

Claims Associate Consumer

Independence, OH · On-site

$17.50 - $23.50/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Claims Associate ...

New

Chubb

ESIS Claims Associate

Chatsworth, CA

$18.25 - $24.50/hr

We are looking to add a Claims Associate to our team who will ultimately be responsible for managing a workers' compensation claims desk. This temp-to-hire program is designed to include hands-on ...

Chubb

ESIS Claims Associate

Chatsworth, CA · On-site

$47K - $67K/yr

We are looking to add a Claims Associate to our team who will ultimately be responsible for managing a workers' compensation claims desk. This temp-to-hire program is designed to include hands-on ...

Distro

Unemployment Claims Associate

Chandler, AZ

$22.81 - $24.61/hr

Position Summary The Unemployment Claims Associate supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and ...

York Risk Services

Claims Associate Consumer

Seven Hills, OH · On-site

$17.25 - $23.25/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Claims Associate ...

New

Kelly Services

Insurance Claims Associate

Lombard, IL · Hybrid

$22/hr

We at Kelly ® hear you, and we're here for you! We're seeking an Insurance Claims Associate in Lombard, IL. Sound good? Take a closer look below. You owe it to yourself to consider this great new ...

New

Sedgwick

Claims Associate Consumer

Seven Hills, OH

$17.25 - $23.25/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Claims Associate ...

New

Sedgwick

Claims Associate - Recovery

West Des Moines, IA · On-site

$19/hr

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work ® Fortune Best Workplaces in Financial Services & Insurance Claims Associate ...

Zurich Insurance Group

Claims Associate II- Auto

Addison, TX · Hybrid

$17.25 - $23.25/hr

Zurich is currently hiring a Claims Associate II to join their Auto Claims Team. This is a great opportunity to start a career in claims by learning how to interpret, investigate and evaluate ...

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Claims Associate information

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How much do claims associate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for claims associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What cities are hiring for Claims Associate jobs? Cities with the most Claims Associate job openings:
What are the most commonly searched types of Claims jobs? The most popular types of Claims jobs are:
Who are the top companies hiring for Claims Associate jobs? The top employers for Claims Associate jobs are:
What states have the most Claims Associate jobs? States with the most job openings for Claims Associate jobs include:
What job categories do people searching Claims Associate jobs look for? The top searched job categories for Claims Associate jobs are:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,653 per year, or $21 per hour.
Claims Associate - Individual Life

Claims Associate - Individual Life

OneAmerica

Indianapolis, IN • On-site, Remote

$21.63 - $36.06/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

OneAmerica Financial rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

The Individual Life Claims Associate is responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Job Summary

Responsible for helping our customers maintain a sense of security by independently and effectively managing an assigned caseload of claims, in a fair and ethical manner and within all requirements and service standards.

Individual Life Claims Associate is responsible for:

  • Reviewing and processing Individual Life Claims
  • Clearing outstanding accounting
  • Clearing up eligibility issues
  • Performing adjustments
  • Level II Associates may train, mentor, and audi less experienced associates.
  • Level II Associates may work with escalating claim issues with minimal leadership consultation including taking on escalated calls

Primary duties may include, but are not limited to:

  • Customer Experience and support 40%
    • Effectively, accurately and timely communicate/collaborate with internal and external customers in accordance customer service protocols.
    • Independently investigate, collect, examine information to determine claim direction to make accurate, impartial claim determinations based on facts, policies, regulations, and department procedures, for claims including those of a complex nature.
    • Appropriately and independently use problem solving measures and discretion to investigate claims by utilizing appropriate investigative tools.
    • Correctly calculates and processes claim benefit payments due within authority level.
    • Prepares quality communication to agents, policy owners, insureds, beneficiaries, policyholders, medical providers, or other customer and business relationship parties.
    • Identify, understand, and appropriately refer matters to legal counsel or escalates claim issues with minimal leadership consultation.
  • Performance and Service expectations: 50%
    • Maintains or exceeds departmental deadlines, requirements, service, accuracy, timeliness, and performance standards. Completes correct accounting transactions and clearing according to departmental procedures.
  • Process Improvement 10%
    • Demonstrate EWA and support of the OneAmerica Ways.

Job Requirements

Required Education and/or Certifications

  • High School Diploma or GED. Bachelor's Degree preferred in Business Management, Operations Management, Statistics, or Insurance. Prior experience within a claim operation is preferred. Knowledge of insurance administration terms and processes are a plus. Desired minimum of 2-4 years’ work experience.

Recommended Education and/or Certifications

  • LOMA

Required Work Experience

  • Customer Service, and experience working with Microsoft applications
  • Or any combination of education and experience which would provide an equivalent background

We are currently seeking Level I & II Representative experience.

      #LI-SC1

      Salary Band: 3B

      This selected candidate will be expected to work hybrid in Indianapolis, IN but we may consider remote associates who are not local to Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

      Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.63 - 36.06 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

      We offer a comprehensive total rewards package designed to support you both at work and at home. Fulltime and parttime associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

      • Medical & prescription, dental, vision insurance
      • Health Savings Account & Flexible Spending Accounts
      • Paid Time Off
      • 10 weeks 100% paid parental leave (after completing 12 months of employment)
      • 401(k) Plan with company match
      • Pension Plan
      • Company paid life & disability insurance
      • Wellness Program & Company paid employee assistance program
      • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

      If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

      Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

      Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

      For all positions:

      Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

      To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

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