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$15

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$45

How much do claims professional jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for claims professional in the United States is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $35.10 per hour, depending on experience, location, and employer.

What are Claims Professionals?

Claims Professionals are specialists who handle insurance claims on behalf of insurance companies or policyholders. Their main responsibilities include investigating, evaluating, and settling claims to ensure fair compensation is provided in accordance with the terms of the insurance policy. They often interact with clients, assess damage or loss, and work with other professionals such as adjusters and legal experts to resolve disputes. Claims Professionals play a critical role in ensuring that claims are processed efficiently and accurately, maintaining trust between insurers and their clients.

What is the difference between Claims Professional vs Claims Adjuster?

AspectClaims ProfessionalClaims Adjuster
CredentialsCertifications like CPCU, ARM, or state licensing often preferredSimilar certifications, often required or preferred
Work EnvironmentOffice-based, administrative, and customer service rolesField or desk-based, investigating and evaluating claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

Claims Professionals and Claims Adjusters both work within the insurance industry, often sharing similar certifications and work environments. However, Claims Professionals typically focus on administrative tasks, policy management, and customer service, while Claims Adjusters are more involved in investigating and evaluating claims, often in the field. Understanding these differences helps job seekers target the right roles within the insurance sector.

What are some common challenges faced by Claims Professionals, and how can they be addressed on the job?

Claims Professionals often encounter challenges such as managing a high volume of cases, navigating complex policy details, and communicating effectively with clients who may be experiencing stress. To address these challenges, it is important to stay organized, leverage claims management software, and develop strong interpersonal skills. Regular training on policy updates and clear communication with both clients and colleagues can also help ensure efficient and fair claims resolution.

What are the key skills and qualifications needed to thrive as a Claims Professional, and why are they important?

To thrive as a Claims Professional, you need strong analytical skills, attention to detail, and a background in insurance or finance, often supported by a bachelor's degree. Familiarity with claims management systems, industry-specific software such as Guidewire, and relevant certifications like AIC (Associate in Claims) is highly valuable. Excellent communication, negotiation, and problem-solving abilities help you effectively interact with clients and resolve disputes. These skills are essential for accurately assessing claims, minimizing risk, and ensuring customer satisfaction throughout the claims process.
More about Claims Professional jobs
What cities are hiring for Claims Professional jobs? Cities with the most Claims Professional job openings:
What are the most commonly searched types of Claims jobs? The most popular types of Claims jobs are:
What states have the most Claims Professional jobs? States with the most job openings for Claims Professional jobs include:
What job categories do people searching Claims Professional jobs look for? The top searched job categories for Claims Professional jobs are:
Claims Professional jobs near you
Complex Claims Professional, Casualty

Complex Claims Professional, Casualty

Berkshire Hathaway Specialty Insurance

Manhattan, NY • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Who are we?
A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

Job Opportunity:

BHSI has an exciting opportunity for a Complex Claims Professional on our Casualty claims team. At BHSI, our claims professionals are an integral part of our business. Every claim is handled with the utmost skill by seasoned and dedicated claims professionals. We are seeking an experienced professional to join our growing team in the New York office. This position is a great opportunity for practicing lawyers looking to transition out of a law firm as well as claim professionals with casualty claims experience.

In this role, the Complex Claims Professional will have a unique opportunity to handle and adjust all facets of Casualty claims in a highly collaborative team environment, dedicated to best in class claims handling.


Duties & Responsibilities:

  • Manage and adjust Casualty claims impacting primary and excess policies while ensuring the highest level of customer service and technical claim file quality.
  • Proactively handle claims from first notice of loss through ultimate resolution, while advising internal partners and meeting with clients and brokers.
  • Collaborate and partner with the insured and broker in the handling and adjudication of claims.
  • Analyze policy language, draft coverage letters as appropriate and communicate coverage positions effectively.
  • Conduct, coordinate, and proactively handle the investigation process and ensure timely resolution of claims.
  • Directly and closely monitor assignments to experts and defense counsel as necessary.
  • Evaluate information related to coverage, liability, and damages to determine the extent of exposure to the insured and the company.
  • Draft reports, set reserves within authority, and make claim recommendations concerning reserve changes.
  • Travel to conferences, mediations, customer meetings, and trials as necessary.


Qualifications, Skills and Experience:


  • A minimum of 5 years of experience handling Casualty claims, or matching equivalency.
  • Ability to demonstrate technical competence in the handling of specialized claims.
  • Ability to work independently and assimilate learning materials on many different subjects from various sources.
  • Excellent interpersonal, communication, investigative and negotiation skills.
  • Ability and willingness to work effectively in a team environment and handle multiple tasks simultaneously.
  • Demonstrated experience in handling and adjusting claims in multiple jurisdictions and must possess, or successfully obtain, the required adjuster licenses.
  • JD preferred


BHSI Offers:


  • A competitive package and exciting growth opportunities for career-oriented teammates.
  • A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
  • A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
  • Benefits that support your life and well-being, which include:
  • Comprehensive Health, Dental and Vision benefits
  • Disability Insurance (both short-term and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death & Dismemberment Insurance (for you and your family)
  • Flexible Spending Accounts
  • Health Reimbursement Account
  • Employee Assistance Program
  • Retirement Savings 401(k) Plan with Company Match
  • Generous holiday and Paid Time Off
  • Tuition Reimbursement
  • Paid Parental Leave

The base salary range for this position is $140,000 to $160,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.