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InsClaim Solutions, LLC

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Professional Liability Claims Specialist / Claims Lead

Chicago, IL · On-site

$38 - $50/hr

Professional Liability Claims Specialist / Claims Lead A growing professional-lines claims operation is seeking an experienced Professional Liability Claims Specialist / Claims Lead to assist with ...

CorVel Enterprise Claims, Inc.

Claims Specialist

Tampa, FL · Hybrid

$52K - $85K/yr

Assists other claims professionals with more complex or problematic claims as necessary * Additional projects and duties as assigned KNOWLEDGE & SKILLS: * Excellent written and verbal communication ...

CFC

Claims Specialist, Healthcare

New York, NY

We're looking for an experienced claims professional to join CFC's Specialty Claims team, adjusting US healthcare and life sciences claims while helping deliver a high-quality service to ...

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How much do claims professional jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for claims professional in the United States is $29.40, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $35.10 per hour, depending on experience, location, and employer.

What is a claims professional?

Claims Professionals are specialists who handle insurance claims on behalf of insurance companies or policyholders. Their main responsibilities include investigating, evaluating, and settling claims to ensure fair compensation is provided in accordance with the terms of the insurance policy. They often interact with clients, assess damage or loss, and work with other professionals such as adjusters and legal experts to resolve disputes. Claims Professionals play a critical role in ensuring that claims are processed efficiently and accurately, maintaining trust between insurers and their clients.

What is the difference between Claims Professional vs Claims Adjuster?

AspectClaims ProfessionalClaims Adjuster
CredentialsCertifications like CPCU, ARM, or state licensing often preferredSimilar certifications, often required or preferred
Work EnvironmentOffice-based, administrative, and customer service rolesField or desk-based, investigating and evaluating claims
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, independent adjusting firms

Claims Professionals and Claims Adjusters both work within the insurance industry, often sharing similar certifications and work environments. However, Claims Professionals typically focus on administrative tasks, policy management, and customer service, while Claims Adjusters are more involved in investigating and evaluating claims, often in the field. Understanding these differences helps job seekers target the right roles within the insurance sector.

What are some common challenges faced by claims professionals, and how can they be addressed on the job?

Claims Professionals often encounter challenges such as managing a high volume of cases, navigating complex policy details, and communicating effectively with clients who may be experiencing stress. To address these challenges, it is important to stay organized, leverage claims management software, and develop strong interpersonal skills. Regular training on policy updates and clear communication with both clients and colleagues can also help ensure efficient and fair claims resolution.

What are the key skills and qualifications needed to thrive as a claims professional, and why are they important?

To thrive as a Claims Professional, you need strong analytical skills, attention to detail, and a background in insurance or finance, often supported by a bachelor's degree. Familiarity with claims management systems, industry-specific software such as Guidewire, and relevant certifications like AIC (Associate in Claims) is highly valuable. Excellent communication, negotiation, and problem-solving abilities help you effectively interact with clients and resolve disputes. These skills are essential for accurately assessing claims, minimizing risk, and ensuring customer satisfaction throughout the claims process.
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Cities with the most Claims Professional job openings:

What are the most commonly searched types of Claims jobs?

The most popular types of Claims jobs are:

What states have the most Claims Professional jobs?

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What job categories do people searching Claims Professional jobs look for?

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Claims Professional jobs near you
Infographic showing various Claims Professional job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $61,156 per year, or $29.4 per hour.

Sr. Mass Litigation Claims Professional

Zurich Insurance Group

Schaumburg, IL • On-site

Full-time

Retirement

Posted 13 days ago

Job description

Zurich North America is currently seeking a Senior Mass Litigation Claims Professional to join our Latent & Environmental Claims team.

This role offers a unique opportunity to manage moderate to high-severity commercial liability claims involving toxic torts, latent injuries, and class action litigation including complex coverage and litigated issues. You will be part of a Mass Litigation team specializing in the handling of complex, multi-year claims under CGL, umbrella, excess liability, employers' liability, and other specialty coverages providing best in class service and expertise. 

If you are ready for a career move, consider working for a company with a global footprint that offers terrific benefits including an incentive plan, 401K match and an additional 401K contribution, flexible work options, work/life balance, summer hours and a great culture. 

At Zurich, the Latent & Environmental Claims organization is dedicated to helping our customers resolve a wide array of existing and newly emerging claim exposures involving toxic tort and latent injuries, as well as class action litigation. As a member of our Mass Litigation team, you will manage each claim from assignment through resolution, with moderate direction from your manager and Claims leadership team.  At this level, you will provide technical claims service on mostly litigated matters of moderate to high-severity and complexity to not only resolve claims, but to identify and mitigate risks, and deliver valuable industry insights. This requires significant policy interpretation and coverage analysis; retention and management of counsel and other vendors; collaboration with internal and external contacts, including underwriters, customers, and brokers; negotiation and claim resolution; and management of all communications and reporting associated during the life of a claim.

At Zurich North America Claims we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.   This position can be filled in any of our U.S. Zurich Claims offices including Schaumburg IL, Manhattan NY, Parsippany NJ, Addison, TX or Atlanta GA

Some business travel (5-10%) may be required.

Basic Qualifications: 

  • Bachelor's Degree and 6 or more years of experience in the Claims and/ or Litigation Management area.
    OR
  • Juris Doctor and 2 or more years of experience in the Claims and/ or Litigation Management area.
    OR
  • Zurich Certified Insurance Apprentice, including an associate degree with 6 or more years of experience in the Claims and/ or Litigation Management area.
    OR
  • Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Litigation Management area.
    OR
  • High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Litigation Management area.
    AND
  • Must obtain and maintain required adjuster license(s)
  • Microsoft Office experience
  • Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

  • Juris Doctorate
  • Excellent verbal and written communication skills
  • Strong negotiation skills
  • Experience handling Mass Litigation claims
  • Strong policy interpretation and coverage analysis skills
  • Strong analytical, critical thinking and problem-solving skills
  • Strong multi-tasking, organizational and prioritization skills
  • Ability to work independently with minimal direction or oversight
  • Aptitude for collaborating in a team environment and building cross functional working relationships
  • Proactive claim handling approach and sharing of insights
  • Ability to gather unique perspectives from other teams/functions to optimize outcomes.
  • Excellent customer service skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $90,000.00 - $150,000.00, with short-term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

 

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future-for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

 

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Schaumburg, AM - Addison, AM - Atlanta, AM - New York, AM - Parsippany
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
Linkedin Recruiter Tag: #LI-KO1 LI-ASSOCIATE #LI-HYBRID 

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