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Claims Director Jobs (NOW HIRING)

MegaCorp Logistics

Claims Director

Wilmington, NC · On-site

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic ...

Divers Alert Network

Claims Director

Durham, NC · On-site

Director, Claims FLSA: Exempt, Full Time DEPARTMENT: Claims WORKSITE: 6 West Colony Place, Durham, NC REPORTS TO: EVP, Insurance Operations OCCUPATIONALSUMMARY: Responsible for the strategic ...

DAN

Claims Director

Durham, NC · On-site

$130K/yr

Director, Claims FLSA: Exempt, Full Time DEPARTMENT: Claims WORKSITE: 6 West Colony Place, Durham, NC REPORTS TO: EVP, Insurance Operations OCCUPATIONALSUMMARY: Responsible for the strategic ...

MegaCorp Logistics

Claims Director

Newport, KY · On-site

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic ...

DAN

Claims Director

Durham, NC · Hybrid

Director, Claims FLSA: Exempt, Full Time DEPARTMENT: Claims WORKSITE: 6 West Colony Place, Durham, NC REPORTS TO: EVP, Insurance Operations OCCUPATIONALSUMMARY: Responsible for the strategic ...

Divers Alert Network

Claims Director

Durham, NC · On-site

Director, Claims FLSA: Exempt, Full Time DEPARTMENT: Claims WORKSITE: 6 West Colony Place, Durham, NC REPORTS TO: EVP, Insurance Operations OCCUPATIONALSUMMARY: Responsible for the strategic ...

MegaCorp Logistics

Claims Director

Wilmington, NC

$125K - $150K/yr

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic ...

MegaCorp Logistics

Claims Director

Newport, KY

$125K - $150K/yr

The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic ...

Ledgebrook

Claims Director

Atlanta, GA · On-site

Most claims leadership roles ask you to maintain what's already there. This isn't one of those roles. We're partnering with a high-growth, technology-enabled specialty insurer that's building a ...

AIG

Complex Claims Director

Atlanta, GA · On-site

Join us as a Complex Claims Director to grow your experience in Claims. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical ...

Reserv, Inc.

Claims Director, Rideshare

Atlanta, GA · On-site +1

As our Claims Director , you'll lead a team of Claims Professionals managing real property and auto damage claims, bodily injury claims, driving operational excellence through technology, analytics ...

AIG

Complex Claims Director - TPA Oversight

Chicago, IL · On-site

$104K - $125K/yr

Join us as a Complex Claims Director - TPA Oversight to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in ...

AIG

Complex Claims Director - TPA Oversight

Dallas, TX · On-site

Join us as a Complex Claims Director - TPA Oversight to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in ...

AIG

Complex Claims Director, Severity

Boston, MA · Hybrid

$112K - $140K/yr

Join us as a Complex Director in Excess Claims to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in ...

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Claims Director information

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$83.5K

$126.9K

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How much do claims director jobs pay per year?

As of Jul 22, 2026, the average yearly pay for claims director in the United States is $126,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,500.00 and $141,000.00 per year, depending on experience, location, and employer.

How does a Claims Director typically collaborate with other departments to resolve complex claims issues?

A Claims Director often works closely with legal, underwriting, risk management, and customer service teams to resolve complex claims. This collaboration ensures that claims are handled efficiently, comply with regulatory requirements, and align with company policy. The Claims Director may lead cross-functional meetings, provide strategic input, and coordinate investigations, especially on high-value or disputed claims. Effective communication and teamwork are essential to balance the interests of the company and the policyholder while mitigating risk.

What are the key skills and qualifications needed to thrive as a Claims Director, and why are they important?

To thrive as a Claims Director, you need extensive experience in claims management, strong analytical abilities, and typically a bachelor's degree in business, insurance, or a related field. Familiarity with claims processing software, regulatory compliance systems, and often industry certifications such as CPCU or AIC are important. Leadership, strategic thinking, and excellent communication skills set outstanding Claims Directors apart. These competencies are crucial for ensuring efficient claims operations, regulatory adherence, and effective team management within insurance organizations.

What Does a Claims Director Do?

A claims director oversees the daily and long-term operations of an insurance claims department. In this career, you guide the department, establishing uniform policies on insurance coverage and claims for a variety of situations, such as personal injuries, property damage, or casualty loss, based on appraisal information and verification of claims by other insurance specialists. Although your duties and responsibilities are mostly in a managerial capacity, you may advise subordinates or take over claims that are particularly complex. You also represent the department and company and ensure that customers receive excellent service.

What are Claims Directors?

Claims Directors are senior professionals responsible for overseeing the claims department within an insurance company or similar organization. They develop and implement policies, manage claims staff, and ensure that claims are processed efficiently and in compliance with regulations. Their role includes analyzing claim trends, handling complex or escalated cases, and working to minimize company risk. Claims Directors also collaborate with other departments to improve customer satisfaction and operational effectiveness.
More about Claims Director jobs
What cities are hiring for Claims Director jobs? Cities with the most Claims Director job openings:
What are the most commonly searched types of Claims jobs? The most popular types of Claims jobs are:
Who are the top companies hiring for Claims Director jobs? The top employers for Claims Director jobs are:
What states have the most Claims Director jobs? States with the most job openings for Claims Director jobs include:
What job categories do people searching Claims Director jobs look for? The top searched job categories for Claims Director jobs are:
Claims Director jobs near you
Infographic showing various Claims Director job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $126,879 per year, or $61 per hour.
Claims Director

Claims Director

MegaCorp Logistics

Wilmington, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee's best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.
Department: Claims
Reports To: Chief Legal Officer
Position Summary:
The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with internal and external stakeholders to minimize risk, maximize recovery opportunities, and ensure exceptional customer service.
Key Responsibilities:
The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.
  • Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel
  • Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters
  • Review and analyze contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation, and supporting records to evaluate liability, contractual obligations, coverage, recovery opportunities, settlement strategies, and business risk
  • Approve claim settlements and denials within authority limits and coordinate escalations as necessary
  • Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions
  • Ensure accurate claim documentation, reporting, file maintenance, status tracking, and
    recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics
  • Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes
  • Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency
  • Develop and maintain claims policies, procedures, training materials, best practices, and standardoperating procedures
  • Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives
  • Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning
  • Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation
  • Perform other duties as assigned

Education & Experience:
  • High school diploma or GED required
  • Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or a related field preferred
  • Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required
  • Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required
  • Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred
  • Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required
  • Experience using claims management systems, transportation management systems, ERP systems, or related business software required
  • Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred

Core Competencies:
  • Claims leadership and team development
  • Claims investigation, resolution, and risk assessment
  • Strategic decision-making and negotiation
  • Reporting, analytics, and process improvement
  • Customer relationship Management
  • Communication, collaboration, and organizational leadership

Mega Awesome Perks:
  • Medical, dental, vision, and life and disability insurance
  • 401(K) matching
  • Birthday celebrations
  • Health and wellness initiative including gym membership
  • Annual parties
  • PTO and Flex holidays
  • Company sponsored outings

Compensation Range: $125,000 - $150,000
Physical & Cognitive Requirements:
The following requirements are representative of those needed to perform essential job functions. Reasonable accommodations may be made.
Physical Requirements:
  • Ability to see, hear, and communicate clearly
  • Ability to use hands and fingers for computer, phone, and clerical tasks
  • Ability to work at a computer workstation for extended periods
  • Ability to travel occasionally as business needs require

Cognitive Requirements:
  • Reading comprehension of complex contracts, claims files, and legal documents
  • Strong analytical thinking and problem-solving abilities
  • Judgment and decision-making skills
  • Written and verbal communication skills
  • Ability to manage multiple priorities and deadlines
  • Attention to detail and accuracy
  • Ability to interpret financial information, contractual obligations, and operational data

Work Environment:
  • Office-based position
  • Works independently and collaboratively with others
  • Frequent communication with employees, customers, carriers, insurance representatives, legal counsel, and executive leadership
  • Use of claims management systems, transportation management systems, reporting tools, and standard office equipment
  • Fast-paced environment requiring effective prioritization and decision-making.

Confidentiality:
Employees may access confidential information (e.g., customer data, pricing, operations, financials, systems) and must not use or share it outside their job duties without authorization. Violations may result in disciplinary action, up to termination.
The duties and responsibilities listed in this job description are intended to describe the general nature and level of work performed by employees assigned to this position. This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Employees may be required to perform additional duties or responsibilities as assigned by management in order to meet business needs.
MegaCorp is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.

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