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Claims Associate Jobs in Chicago, IL (NOW HIRING)

Medix

Claims Associate

Lombard, IL · On-site

$21 - $24/hr

Job Summary Our client is seeking a skilled Claims Associate to manage and adjudicate various insurance claims types including Accident Insurance, Critical Illness, Hospital Indemnity, and more. This ...

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$21

$31

How much do claims associate jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for claims associate in Chicago, IL is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

What Does a Claims Associate Do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

What are the key skills and qualifications needed to thrive as a Claims Associate, and why are they important?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What does a Claims Associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are some common challenges a Claims Associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.
More about Claims Associate jobs
What are the most commonly searched types of Claims jobs in Chicago, IL? The most popular types of Claims jobs in Chicago, IL are:
What are popular job titles related to Claims Associate jobs in Chicago, IL? For Claims Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Claims Associate jobs in Chicago, IL look for? The top searched job categories for Claims Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Claims Associate jobs? Cities near Chicago, IL with the most Claims Associate job openings:
Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Chicago, IL as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $45,005 per year, or $21.6 per hour.

Claims Associate

Medix

Lombard, IL • On-site

$21 - $24/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a skilled Claims Associate to manage and adjudicate various insurance claims types including Accident Insurance, Critical Illness, Hospital Indemnity, and more. This position requires adherence to established policies and procedures to ensure efficient and accurate claim processing, while maintaining a high standard of customer service.
Key Responsibilities
  • Adjudicate claims in accordance with established policies and procedures.
  • Consistently adhere to documented workflow guidelines.
  • Calculate benefits based on claim forms, medical information, and regulatory guidelines.
  • Obtain complete and accurate information to verify claim eligibility and resolve issues.
  • Maintain department production, quality, and service level standards.
  • Provide professional customer service via telephone and in writing.
  • Investigate, research, and verify information to confirm eligibility and ensure adequate information is obtained.
  • Maintain required levels of confidentiality and accurate documentation of activities.
  • Recommend changes to management to avoid recurring customer inquiries.

Qualifications
  • Bachelor's degree or 4 years of equivalent business-related work experience.
  • PC proficiency in MS Word, Excel, SharePoint, and Outlook.
  • Excellent customer service skills and experience.

Skills
  • Technical skills in MS Word, Excel, SharePoint, and Outlook.
  • Strong communication and customer service skills.
  • Aptitude for math and critical thinking skills.
  • Knowledge of state regulations, statutes, and ERISA.

Additional Requirements
In person Monday-Friday, standard shift likely 8am-4:30pm. Hours may vary during training to align with the manager's needs.
Benefits
  • Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
  • Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
  • 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
  • Short Term Disability Insurance.
  • Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
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About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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