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Claims Associate Jobs in Chicago, IL (NOW HIRING)

CCMSI

WC Claim Associate I LevelUP

Lisle, IL · On-site

$65K - $70K/yr

Promotion to a salaried Claims Representative I role, earning $65,000-$70,000 annually This is an hourly, full-time paid training program. After successful completion (typically ~12-15 months ...

CCMSI

WC Claim Associate I LevelUP

Lisle, IL · On-site

$65K - $70K/yr

Promotion to a salaried Claims Representative I role, earning $65,000-$70,000 annually This is an hourly, full-time paid training program. After successful completion (typically ~12-15 months ...

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All JobsClaims Associate JobsClaims Associate Jobs in Chicago, IL

Claims Associate information

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How much do claims associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for claims associate in Chicago, IL is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

What does a claims associate do?

A claims associate handles claims for an insurance company. As a claims associate, your job duties may include reviewing a customer’s insurance coverage and interviewing those who have filed a claim. Your job is to ensure that a claim is processed correctly, so the customer receives the financial payout to which they are entitled. In this career, you usually work in an office, but you may need to travel to gather information about the claim. There are positions in every insurance industry so that you may work in anything from auto to life insurance. This position requires excellent research and interpersonal skills, and experience in customer service is a plus. Additional qualifications may include an associate degree.

What does a claims associate do?

A Claims Associate is responsible for reviewing, processing, and managing insurance claims submitted by policyholders. Their duties include verifying information, evaluating the validity of claims, and ensuring all necessary documentation is complete. They often communicate with customers, healthcare providers, or other parties to gather additional information and resolve any issues. Claims Associates play a crucial role in ensuring claims are processed accurately and efficiently according to company policies and regulatory guidelines.

What are the key skills and qualifications needed to thrive as a claims associate?

To thrive as a Claims Associate, you need a solid understanding of insurance policies, attention to detail, and basic analytical skills, usually supported by a high school diploma or equivalent. Familiarity with claims management systems, CRM software, and sometimes industry certifications like AIC (Associate in Claims) are commonly required. Strong communication, problem-solving, and customer service abilities set top performers apart. These skills are essential for accurately processing claims, ensuring compliance, and providing a positive experience for clients and policyholders.

What are some common challenges a claims associate may face, and how can they effectively handle them?

Claims Associates often encounter challenges such as managing a high volume of claims, navigating complex policy details, and communicating with clients who may be experiencing stress or frustration. Effectively handling these situations requires strong organizational skills, attention to detail, and clear, empathetic communication. Many Claims Associates find success by proactively prioritizing tasks, seeking guidance from senior team members when needed, and utilizing available technology to streamline documentation and follow-ups.

What is the difference between Claims Associate vs Claims Examiner?

AspectClaims AssociateClaims Examiner
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance-related certificationsHigh school diploma; insurance certifications like CPCU or similar beneficial
Work EnvironmentOffice setting, interacting with customers and internal teamsOffice setting, reviewing claims and documentation
Employer & Industry UsageInsurance companies, third-party administratorsInsurance companies, adjusting departments
Common Search & ComparisonClaims Associate vs Claims Examiner

The main difference between a Claims Associate and a Claims Examiner lies in their responsibilities. Claims Associates typically handle initial customer interactions and basic claim processing, while Claims Examiners review and assess claims in detail, often making determinations on claim validity. Both roles require similar credentials and work in comparable environments, but Claims Examiners usually have more specialized knowledge and decision-making authority.

Is being a claims associate hard?

Claims associates handle insurance claims processing, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The job can be challenging due to the need for accuracy, meeting deadlines, and managing complex cases, but it is generally manageable with proper training and experience.

What is a claims associate in claims?

A claims associate is a professional who reviews, processes, and manages insurance claims to determine coverage and settlement amounts. They often work with claim documentation, use claims management software, and ensure compliance with company policies and industry regulations.
More about Claims Associate jobs

What are the most commonly searched types of Claims jobs in Chicago, IL?

The most popular types of Claims jobs in Chicago, IL are:

What are popular job titles related to Claims Associate jobs in Chicago, IL?

For Claims Associate jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Claims Associate jobs in Chicago, IL look for?

The top searched job categories for Claims Associate jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Claims Associate jobs?

Cities near Chicago, IL with the most Claims Associate job openings:

Claims Associate jobs near you
Infographic showing various Claims Associate job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $45,005 per year, or $21.6 per hour.

WC Claim Associate I LevelUP

CCMSI

Lisle, IL • On-site

$65K - $70K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

CCMSI rating

7.9

Company rating: 7.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Overview
LevelUP Career Development Program - Claims Trainee (Paid Training)
Location: Lisle, IL (hybrid eligible after initial training duration)
Schedule: Full-time, Monday-Friday8:00 am-4:30 pm CT
Salary Range (Hourly):
Starting rate: $50,000/year equivalent (paid hourly)
Phase 3 increase: $60,000/year equivalent (paid hourly)
Upon program graduation: Promotion to a salaried Claims Representative I role, earning $65,000-$70,000 annually
This is an hourly, full-time paid training program. After successful completion (typically ~12-15 months), LevelUP graduates move into a salaried Claims Representative I position with continued career growth opportunities.
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary (Start here)
LevelUP is a paid, full-time training program designed to launch your career as a Claims Professional. This is not a temporary program or a "helper" role-it's a structured pathway that prepares you to grow into a professional Workers' Compensation Claims Adjuster/Claim Representative role.
In simple terms: you'll learn how to help employees who are injured at work navigate the claim process, communicate with people involved, gather information, document decisions, and keep things moving forward-accurately, timely, and with care.
LevelUP generally takes 12-18 months and includes:
  • Guided learning (eCourses and structured training)
  • Work shadowing and hands-on practice
  • Mentoring from experienced professionals
  • Regular feedback and skill assessments
    As you progress, you'll take on more responsibility and build the skills needed to move into a higher-level claims role.

Responsibilities
What You'll Do in the Program (What your day-to-day looks like)
Your responsibilities grow as you progress through the program. You'll start by learning systems and foundational tasks, then gradually move into handling claims work with support and mentoring.
In the early phase, you will:
  • Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)
  • Process incoming documents and bills
  • Complete required forms and claim paperwork
  • Communicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)
  • Support experienced Claims Professionals by assisting on claim files

As you grow in the program, you will learn to:
  • Set up new claims and gather key information
  • Make required contact with involved parties promptly (injured employee, employer, medical providers)
  • Conduct basic claim investigations and document findings clearly
  • Build action plans, track deadlines, and move claims forward
  • Work with a mentor and take on a growing claim workload as your skills develop
  • Prepare for and (if required for the work you're assigned) pass a state licensing exam

By the later phases, you may:
  • Manage a larger group of active claim files with increased independence
  • Participate in claim reviews and legal reviews as part of your learning
  • Complete advanced best-practices training and prepare for promotion

Qualifications
Who This Program Is For (Ideal candidates)
We're looking for people who want a long-term, professional career and are motivated by learning, helping others, and solving problems.
This could be a great fit if you:
  • Want a stable career path with growth and structured training
  • Like organizing information and staying on top of multiple priorities
  • Communicate clearly and professionally (written and verbal)
  • Can make decisions using facts and good judgment
  • Enjoy helping people through stressful situations with empathy and confidence
  • Are comfortable working at a desk, using computer systems, and being on the phone regularly

Required Qualifications
  • High School Diploma or equivalent
  • Interest in building a long-term career in a professional office environment
  • Strong organization and time management skills (you can prioritize, track tasks, and meet deadlines)
  • Strong written communication (clear grammar, complete sentences, accurate documentation)
  • Strong interpersonal skills (professional, respectful, able to listen and explain)
  • Comfort using technology and learning new systems (typing, navigating multiple applications)
  • Dependability (consistent attendance, follow-through, and ownership of work)
  • Ability to learn and follow guidelines, documentation standards, and time-sensitive requirements
  • Ability to work effectively with feedback, coaching, and evaluations throughout the program
  • Ability to pass a state licensing exam if required for the claims you will support/handle

Nice to Have (Not Required)
  • Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environments
  • Bilingual (Spanish) proficiency - highly valued for communicating with injured employees, employers, or partners, but not required
  • Experience managing multiple tasks while maintaining accuracy and attention to detail
  • Familiarity with Medical Terminology is helpful but not required

What We Expect (What it Takes)
To thrive in LevelUP, you'll need to:
  • Show a strong work ethic and positive, professional attitude
  • Stay organized and keep work moving without constant reminders
  • Ask thoughtful questions and learn from coaching
  • Treat every claim like it represents a real person's livelihood
  • Keep commitments-strong follow-up and reliable communication matter here

How We Measure Success
At CCMSI, great claims professionals stand out through ownership, accuracy, and impact. We measure success by:
  • Quality work - thorough documentation, clear notes, and well-supported decisions
  • Timeliness & follow-through - meeting deadlines and keeping work moving forward
  • Communication - proactive updates and professional interactions with all parties
  • Sound judgment - using facts, staying objective, and solving problems with integrity
  • Learning & growth - applying training, improving consistently, and building independence
  • Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire people who want to shine with us.
Why You'll Love Working Here
  • 4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: structured training + clear advancement opportunities
  • Culture: supportive, team-based environment with mentoring and development

Compensation & Compliance
The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:
  • Lead with transparency - build trust by being open and listening intently
  • Perform with integrity - choose the right path, even when it's hard
  • Chase excellence - set the bar high and measure results
  • Own the outcome - every employee is an owner and acts like it
  • Win together - our greatest victories come when our clients succeed

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.
#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #LevelUP #PaidTraining #CareerPath #EntryLevel #ProfessionalDevelopment #CustomerService #AnalyticalThinking #ClaimsCareers #BilingualPreferred #IND456 #LI-Hybrid #CCMSILevelUP #Lisle #Illinois

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