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Call Center Agent Jobs (NOW HIRING)

S&S Mechanical

Call Center Agent

Saint George, UT · On-site

$22 - $26/hr

George, UT, is searching for a full-time Call Center Agent to help our HVAC and plumbing repair customers book their service appointments. We understand the importance of having exceptional staff ...

S&S Mechanical

Call Center Agent

Saint George, UT · On-site

$22 - $26/hr

George, UT, is searching for a full-time Call Center Agent to help our HVAC and plumbing repair customers book their service appointments. We understand the importance of having exceptional staff ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Call Center Agent* South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office) - Muncie, Indiana Reports to: TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week ...

BCforward

Call Center Agent

Knoxville, TN

$14.25 - $18.75/hr

The Call Center Agent will support a health care client and take calls from individuals wishing to opt out of an upcoming data exchange. * The Call Center agent will ask the caller a series of ...

Unisys

Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Position: Support Center / Call Center Agent Duration: Long-term Location: Rockville, MD Musts * Very coachable and present themselves very professionally on phone, and like talking to people

New

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS · On-site

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...

Jobs for Humanity

Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for ...

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Call Center Agent information

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How much do call center agent jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for call center agent in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How do I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Employers often require basic computer proficiency and may provide training on specific tools or scripts; some positions may also require prior customer service experience. Certifications are not mandatory but can enhance your prospects.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What jobs pay 4000 a week without a degree?

A call center agent typically does not earn $4,000 a week without significant experience, specialized skills, or management responsibilities. High-paying roles in sales, real estate, or freelance consulting can reach that level, but they often require strong communication skills, a network, or self-employment. Most jobs paying this amount without a degree are rare and usually involve commission-based earnings or entrepreneurial efforts.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, team leaders, or technical support supervisors, with salaries often exceeding $60,000 annually. These positions usually require leadership skills, industry experience, and sometimes certifications in customer service or management.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

How can I make 2000 a week working from home?

A call center agent can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but achieving this income level typically requires experience and a high-volume workload.
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Call Center Agent jobs near you
Call Center Agent

Call Center Agent

United Health Centers of the San Joaquin Valley

Fresno, CA

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Overview

We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.  

Responsibilities

Summary of Responsibilities:

  • Providing exceptional customer service to patients  
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center
Qualifications

QUALIFICATION REQUIREMENTS:

Education:

  • High School Graduate or equivalent. Associates Degree preferred.

License/Certification:

  • Possess a valid driver's license. 

Prior Experience:

  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred

Skills:

  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22.00 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!
Employment Type: OTHER

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