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Call Center Agent Jobs in Hawaii (NOW HIRING)

PolyAd Services Inc

Call Center Agent - Temporary

Honolulu, HI · On-site

$14.75 - $19.50/hr

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct supervision, setting performance expectations, and offering training, guidance, and support to Call ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct supervision, setting performance expectations, and offering training, guidance, and support to Call ...

Robert Half

Call Center Specialist

Honolulu, HI · On-site

$20 - $22/hr

We are looking for a dependable Call Center Specialist to support logistics to customers in Honolulu, Hawaii. This Contract position is ideal for someone who enjoys helping business clients, managing ...

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies ...

Servco

Customer Care Representative

Honolulu, HI

$19.42 - $24.36/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Hawaii

Call Center Agent information

See Hawaii salary details

$10

$17

$25

How much do call center agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center agent in Hawaii is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Hawaii?

The most popular types of Call Center Agent jobs in Hawaii are:

What are popular job titles related to Call Center Agent jobs in Hawaii?

For Call Center Agent jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Hawaii look for?

The top searched job categories for Call Center Agent jobs in Hawaii are:

What are popular job titles related to Call Center Agent jobs in HI?

For Call Center Agent jobs in HI, the most frequently searched job titles are:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Hawaii as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,205 per year, or $17.9 per hour.

Call Center Agent

HawaiiUSA Federal Credit Union

Pearl City, HI • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through our products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answers all incoming member calls in a professional, timely and courteous manner, following established standards and guidelines for excellent member service and efficiency.
  • Assists members with informational or transactional requests with and in accordance to our policy and procedure guidelines.
  • Ensures safeguarding of member information by following identification and document retention policies.
  • Effectively deals with member concerns which may include researching, determining possible accuracy resolutions, etc.
  • Able to handle member inquiries, discrepancies, complaints, and concerns in a professional manner (IE. research, resolution, etc.)
  • Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each.
  • Recognizes cues for cross sell opportunities.
  • Able to sustain member relationships with HIUSA through effective communication.
  • Provides members with financial wellness education
  • Maintains occupancy times to meet service goals
  • Recommends alternative solutions to enhance operational processes
  • Proactively supports our “Life Matters” brand and culture.
  • Performs other duties as assigned.

EDUCATION AND SKILLS

  • High School Diploma or GED, required.
  • Basic keyboarding and data entry skills including knowledge of Outlook, Word, and Excel.
  • Ability to learn complex procedures and navigate multiple computer systems simultaneously.
  • Requires clear and professional communication in writing, in person, and on the telephone.
  • Critical thinking skills to summarize member needs and find a resolution.
  • Empathetic and good listening skills.
  • Trouble shooting and problem-solving skills & techniques.

MINIMUM PHYSICAL REQUIREMENTS

  • Sitting for prolonged periods at a desk working on a computer.
  • Walking on occasion for up to 2 hours per day.
  • Reaching, bending, twisting, turning frequently.
  • Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.

BENEFITS AND PAY

The expected pay for the Call Center Agent is $21.00/ per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

Make a difference one life at a time!


ABOUT COMPANY:

HawaiiUSA FCU Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.