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Call Center Agent Jobs in Hawaii (NOW HIRING)

PolyAd Services Inc

Call Center Agent - Temporary

Honolulu, HI · On-site

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI

$14.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct supervision, setting performance expectations, and offering training, guidance, and support to Call ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct supervision, setting performance expectations, and offering training, guidance, and support to Call ...

Robert Half

Call Center Specialist

Honolulu, HI · On-site

$20 - $22/hr

We are looking for a dependable Call Center Specialist to support logistics to customers in Honolulu, Hawaii. This Contract position is ideal for someone who enjoys helping business clients, managing ...

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

  • Medical

  • Retirement

Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and answers all in-coming agency phone calls from patients, insurance providers, referral agencies ...

Servco

Customer Care Representative

Honolulu, HI

$18.85 - $23.65/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Hawaii

Call Center Agent information

See Hawaii salary details

$10

$17

$25

How much do call center agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center agent in Hawaii is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Hawaii? The most popular types of Call Center Agent jobs in Hawaii are:
What are popular job titles related to Call Center Agent jobs in Hawaii? For Call Center Agent jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Hawaii look for? The top searched job categories for Call Center Agent jobs in Hawaii are:
What are popular job titles related to Call Center Agent jobs in HI? For Call Center Agent jobs in HI, the most frequently searched job titles are:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Hawaii as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,205 per year, or $17.9 per hour.

Call Center Agent - Temporary

PolyAd Services Inc

Honolulu, HI • On-site

$14.75 - $19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

BASIC PURPOSE:
The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and services and answering questions. This is a temporary, non-benefited position intended to support the company on a short-term basis. Agents manage complaints, troubleshoot customer service issues, and project a consistent and professional company image through all interactions.
ESSENTIAL DUTIES:
  • Services customers in a professional, pleasant, helpful, calm, and efficient manner.
  • Makes reservations for tours and activities for all islands and Luau Kalamaku using reservation systems.
  • Handles reconfirmations and obtains additional information from customers to complete and ensure accurate reservations.
  • Processes required paperwork and follows through with refunds and customer and ADA requests.
  • Researches, identifies, and resolves customer issues in a timely and satisfactory manner.
  • Strives to complete the sale during the first call and upsells when appropriate.
  • Provides updated reservation information and works with Operations and Dispatch teams to service customers.
  • Completes assigned Standard Operating Procedures (SOPs) daily and accurately.
  • Assumes responsibility, corrects reservation errors, and learns from mistakes to avoid repeat occurrences.
  • Takes initiative to fully understand company products and services and stays on top of the latest updates.
  • Identifies when appropriate to route calls to resources and when to escalate issues to supervisors.
  • Must be able to work unsupervised, independently, and harmoniously as part of the Call Center team.
  • Required to work in the office for shifts as assigned.
  • Performs other job-related functions as assigned.
EDUCATION: High school equivalent required. Associate's degree preferred.
EXPERIENCE: Two (2) years customer service and sales experience preferred or any equivalent combination of experience and education from which comparable knowledge, skills and abilities have been achieved.
KNOWLEDGE & SKILLS:
  • At least 21 years of age with the ability to speak English.
  • Reliable, dependable, and punctual.
  • Basic knowledge of Microsoft Excel and Word and ability to perform internet searches.
  • Continually improves knowledge and aptitude with use of reservations systems.
  • Type at least 35 words per minute with 100% accuracy.
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills.
  • Adheres to company policies related to ethics, safety, and compliance.
  • Uses good judgment and proper decision-making and time management skills.
  • Works well under pressure, has attention to detail and ability to multi-task.
  • Handles complaints in a timely and professional manner.
  • Has complete and accurate knowledge of all company products and services.
  • Uses basic math skills to calculate discounts, refunds, etc.
  • Able to stand and/or sit for extended periods of time.
  • Has a reliable form of transportation to commute to work on time for assigned shifts.
  • Flexible schedule and available to work weekends and holidays.
BENEFITS:
  • Medical, Dental, Vision and Drug Insurance
  • 401(k) with a generous company match!
  • Paid time off
  • Employee Assistance Plan
  • Pet Insurance
  • Employee discount
  • Advancement opportunities
  • Free Parking

Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
To apply, please click on the "Apply Now" link below.
We look forward to hearing from you and having you join Hawaii's best Tour and Transportation team!

Apply