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Virtual Call Center Jobs in Hawaii (NOW HIRING)

Clearwaters.IT

... virtual call managers) and Share Point deployments to include the conversion from Physical-to-Virtual (P-to-V) on a virtualized data center platform. * Deploy networks, servers, and storage to ...

Clearwaters.IT

... e. virtual call managers) and Share Point deployments to include the conversion from Physical-to-Virtual (P-to-V) on a virtualized data center platform. * Build test and training plans to train ...

Express Employment

Bank Trainer

Honolulu, HI

$22 - $33/hr

Give us a call today at for an immediate interview! As a Bank Trainer , you will design, deliver ... Lead engaging in-person and virtual training sessions utilizing diverse instructional methods ...

Sharecare

Lead Customer Service Rep

Honolulu, HI · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual call center in Hawaii is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $10.00 and $16.97 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Hawaii? The most popular types of Call Center jobs in Hawaii are:
What job categories do people searching Virtual Call Center jobs in Hawaii look for? The top searched job categories for Virtual Call Center jobs in Hawaii are:
What cities in Hawaii are hiring for Virtual Call Center jobs? Cities in Hawaii with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Hawaii as of August 2026, with employment types broken down into 72% Full Time, 18% Part Time, and 10% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $30,389 per year, or $14.6 per hour.

Call Center Sales Consultant

HawaiiUSA Federal Credit Union

Pearl City, HI • On-site

$25.04 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

The Call Center Sales Consultant will partner with members to identify and meet a wide range of financial needs through personalized consultation and solution driven service. They specialize in new accounts and loans, while uncovering opportunities to build member trust and loyalty.


Key Responsibilities

  • Assist members with a wide range of financial needs including new accounts, loans, and account maintenance.
  • Conduct outbound calls to build business, strengthen relationships, and uncover unperceived needs.
  • Provide tailored financial advice and long-term solutions that support member goals.
  • Demonstrate strong consultative skills by uncovering unspoken needs and presenting personalized solutions.
  • Foster trust and loyalty by delivering high-quality service and financial education.
  • Recognize sales opportunities and deliver value through meaningful recommendations.
  • Ensure all consumer loan documentation is complete and accurate.
  • Comply with DMV and security procedures in releasing or securing lienholder interest.
  • Maintain schedule adherence and availability to support member access and services levels.
  • Track and complete required reports, documentation, and compliance processes.
  • Provide Virtual Branch services by engaging members via secure video, chat, and co-browse sessions.
  • Perform other duties as required to support the goals of the Member Solution Center.

Minimum Qualifications

  • High School or GED required.
  • 1-2 years of prior work experience in a customer service or sales-oriented role.


Preferred Qualifications

  • 1 year or more prior lending experience.
  • 2 or more years’ experience working in a financial institution’s branch, call center, or customer service environment.
  • NMLS preferred (or willing to obtain within the first 12 months of employment)


Working Conditions & Minimum Physical Requirements

  • Sitting for prolonged periods at a desk working on a computer.
  • Talking on the phone, computer, and person to person or in meetings frequently.
  • Moving around the office on occasion.
  • Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
  • We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay:

The expected pay range for the Call Center Sales Consultant is $28.00 per hour.

This range reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company:

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!