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Virtual Call Center Jobs in Hawaii (NOW HIRING)

SOSi

$93K - $113K/yr

... center operations. * DoD 8570 IAT-I compliant (A+ CE, CCNA, CND, Network+ CE, SSCP). * Prior ... Experienced with implementing/supporting Unified Communications (UC) (e.g., VoIP, Call Manager ...

SOSi

$93K - $113K/yr

... center operations. * DoD 8570 IAT-I compliant (A+ CE, CCNA, CND, Network+ CE, SSCP). * Prior ... Experienced with implementing/supporting Unified Communications (UC) (e.g., VoIP, Call Manager ...

AlohaCare

Community Health Worker

Honolulu, HI

$18.75 - $24.75/hr

... center. Primary Duties and Responsibilities: * Perform initial outreach to conduct education and welcome call as needed. * Engage members and providers in the assessment process. * Conduct ...

AlohaCare

Community Health Worker

Honolulu, HI

$18.75 - $24.75/hr

... center. Primary Duties and Responsibilities: * Perform initial outreach to conduct education and welcome call as needed. * Engage members and providers in the assessment process. * Conduct ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Hawaii

Virtual Call Center information

See Hawaii salary details

$5

$14

$21

How much do virtual call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual call center in Hawaii is $14.61, according to ZipRecruiter salary data. Most workers in this role earn between $10.00 and $16.97 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Hawaii? The most popular types of Call Center jobs in Hawaii are:
What job categories do people searching Virtual Call Center jobs in Hawaii look for? The top searched job categories for Virtual Call Center jobs in Hawaii are:
What cities in Hawaii are hiring for Virtual Call Center jobs? Cities in Hawaii with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Hawaii as of August 2026, with employment types broken down into 72% Full Time, 18% Part Time, and 10% Contract. Highlights an 77% In-person, and 23% Remote job distribution, with an average salary of $30,389 per year, or $14.6 per hour.

Licensed Marriage and Family Therapist

Lokahi Counseling Center LLC

Aiea, HI • On-site

$60 - $65/hr

Contractor

Medical, Life

Re-posted 4 days ago

Job description

Welcome to Lōkahi Counseling Center LLC, a locally owned and operated group practice where we value a culture of learning, integrity, autonomy, support, and togetherness. Our team strives to be the best versions of themselves in order to meet our client's desires for change. We foster this growth through group supervision led by an experienced supervisor with over 20 years in the field.

If you have completed your master's in psychology, marriage and family therapy, social work, or any other discipline in the mental health field and are fully independently licensed in the state of Hawaii and are ready to grow more than you thought possible, we invite you to join our amazing, dedicated team. You will work with a diverse population of clients, from individual sessions with kids to adults, families, and couples. This variety keeps the work interesting and allows for growth in all areas while at the same time fostering your autonomy.

We practice evidence-based treatment and are looking for Clinicians who have at least one year of experience practicing Motivational Interviewing, Family Therapy Systems, DBT, CBT, and/or ACT.

We are excited to meet with you and discuss the possibilities this position has for you.

Job Types: part-time position with a minimum of 5 Clients a week.

Schedule:

  • Choose your own hours
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

*Multiple schedules available.

Our work environment includes:

  • virtual and in office.

We are looking for a qualified Therapist to join our team and provide emotional and mental health support to our clients. The successful candidate will be responsible for assessing clients' needs, developing individualized treatment plans, and providing counseling services. The ideal candidate should have a strong understanding of psychological principles and be able to provide a safe and supportive environment for clients. We are looking for someone who is compassionate, patient, and able to maintain confidentiality.

Responsibilities:

  • Develop and implement individualized treatment plans for clients.
  • Provide individual, family, group and couples therapy sessions virtually and in person
  • Evaluate client progress and adjust treatment plans accordingly.
  • Maintain accurate records of client progress and treatment plans.
  • Provide crisis intervention services as needed.
  • Develop and maintain professional relationships with other healthcare providers.
  • Maintain professional boundaries with clients.
  • Keep up to date on advances in the field of mental health.
  • Supervise Interns

--Lōkahi is a very important value in Hawaiian and it means harmony and unity. It is the perfect word to describe my practice. It is my greatest hope that everyone that walks through the door finds through the process of counseling their own unique harmony and unity in this challenging place we call life.
Lokahi is often the hallmark of collaboration and with collaboration all who come to counseling feel valued. I believe everyone can be the best they can be with a little support.
We offer a full range of counseling services, Children and adolescent, individuals, couples and families. Substance Abuse Assessments, and EAP referrals.

Company Description

Lōkahi Counseling Center offers compassionate, high-quality mental health care provided by outstanding therapists specializing in depression, anxiety, and trauma-informed care. We support individuals, couples, children, adolescents, and families, offering a full range of therapeutic services to meet the diverse needs of our community.

Rooted in the values of Lōkahi (balance, harmony, and connection), We are deeply committed to providing a safe, respectful, and culturally responsive space. Our therapists understand the unique experiences of Hawaiʻi’s communities, from honoring and supporting our Native Hawaiian (Kānaka Maoli) community, to serving individuals and families from our rich, local multicultural backgrounds. We also have a strong understanding of the unique challenges faced by military members and their families here in Hawaii.