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Call Center Manager Jobs in Hawaii (NOW HIRING)

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

The CCA reports to the Call Center Manager and is responsible for providing excellent and accurate customer service in a friendly and professional manner. The CCA helps to maintain efficient ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Performs all other related duties as instructed by supervisor/director and/or levels of management ...

Hawaii Gas

Supervisor, Call Center

Honolulu, HI · On-site

$70K - $88K/yr

The Supervisor, Call Center role is responsible for overseeing daily operations by providing direct ... Performs all other related duties as instructed by supervisor/director and/or levels of management ...

Robert Half

Call Center Specialist

Honolulu, HI · On-site

$20 - $22/hr

This Contract position is ideal for someone who enjoys helping business clients, managing shipment ... Support day-to-day call center and customer service activities in a high-volume environment focused ...

Spectrum

Call Center Sales Representative

Mililani, HI

$70K/yr

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and ...

SPECTRUM

Call Center Sales Representative

Mililani, HI

$70K/yr

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and ...

PolyAd Services Inc

Call Center Agent - Temporary

Honolulu, HI · On-site

$14.75 - $19.50/hr

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and ... Agents manage complaints, troubleshoot customer service issues, and project a consistent and ...

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Call Center Manager information

See Hawaii salary details

$30.6K

$66.3K

$113.8K

How much do call center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for call center manager in Hawaii is $66,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $77,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Hawaii? The most popular types of Call Center jobs in Hawaii are:
What are popular job titles related to Call Center Manager jobs in Hawaii? For Call Center Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Hawaii look for? The top searched job categories for Call Center Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Call Center Manager jobs? Cities in Hawaii with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,321 per year, or $31.9 per hour.

Call Center Operator

Hawai'i Island Community Health Center

Hilo, HI • On-site

$18.96 - $22.31/hr

Full-time

Re-posted 3 days ago

Job description

Join Our Team as a Call Center Operator!

Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!

Position Summary:

As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.

Key Responsibilities:

  • Answer a high volume of inbound calls promptly and courteously.
  • Screen calls and connect callers to the appropriate departments or individuals.
  • Provide general information about our programs, functions, and services.
  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
  • Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
  • Maintain daily records of patient calls and encounters.
  • Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
  • Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
  • Register new patients and update registration information for existing patients.
  • Collect and update personal, demographic, health, and insurance information accurately in the patient’s chart.
  • Follow department protocols in handling difficult, angry, or disruptive callers.
  • Participate in ongoing customer service, telephone, and software skills training.

Requirements:

  • High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.
  • Basic knowledge of general office procedures including filing, copying, and faxing.
  • Ability to use a computer to enter patient data and retrieve information.
  • Ability to work on multiple tasks within established deadlines.
  • Ability to work under the direction of a Manager and follow instructions.
  • Initiative to resolve patient concerns and problems.
  • Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.
  • Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.

Why Join Us?

At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.

Apply Today!

If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!