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Call Center Manager Jobs in Hawaii (NOW HIRING)

American Savings Bank

Customer Call Center Lead

Honolulu, HI · On-site

$15.25 - $19.75/hr

... CBC Managers in preparing for and leading team huddles and various team/department activities ... call center or other customer-facing role). Required Skills or Training * Demonstrated customer ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Hawaii

Call Center Manager information

See Hawaii salary details

$30.6K

$66.3K

$113.8K

How much do call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center manager in Hawaii is $66,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $77,900.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Hawaii? The most popular types of Call Center jobs in Hawaii are:
What are popular job titles related to Call Center Manager jobs in Hawaii? For Call Center Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Hawaii look for? The top searched job categories for Call Center Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Call Center Manager jobs? Cities in Hawaii with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $66,321 per year, or $31.9 per hour.

Call Center Service Agent

NorthStar Memorial Group

Honolulu, HI • On-site

$18/hr

Full-time

Re-posted 3 days ago

Job description

NorthStar Memorial Group is seeking a Call Center Service Agent at Mililani Memorial Park in Waipahu, Hawaii. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.
Responsibilities
  • Answer incoming calls and route them to the correct department
  • Handle customer inquiries, complaints, and issues
  • Provide pricing to client families and schedule appointments
  • Management of the service/appointment calendar
  • Walking families through the next steps after a passing has occurred

Compensation
$18/hr.
Qualifications
  • 1+ years of experience in a customer service environment
  • High School Diploma or equivalent
  • Excellent communication and customer service skills
  • Basic computer knowledge (Windows, MS Word, MS Excel, internet)

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status

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