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Insurance Call Center Jobs in Hawaii (NOW HIRING)

Waikiki Health

Call Center Associate

Honolulu, HI · On-site

$20/hr

Health insurance (Employee only) 100% premium paid once eligible. * 13 Paid holidays * Parking ... Company Shirt The Call Center Associate (CCA) is part of the administrative call center team and ...

PolyAd Services Inc

Call Center Agent - Temporary

Honolulu, HI · On-site

$14.75 - $19.50/hr

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and ... Pet Insurance * Employee discount * Advancement opportunities * Free Parking Polynesian Adventure ...

Securitas Technology

Call Center Agent

Honolulu, HI

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... Medical, Dental, Vision, and Life Insurance * Company Paid Short Term and Long-Term Disability ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... Medical, Dental, Vision, and Life Insurance * Company Paid Short Term and Long-Term Disability ...

Securitas Technology

Call Center Operator

Honolulu, HI · On-site

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... Medical, Dental, Vision, and Life Insurance * Company Paid Short Term and Long-Term Disability ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... Medical, Dental, Vision, and Life Insurance * Company Paid Short Term and Long-Term Disability ...

Securitas Technology

Call Center Operator

Honolulu, HI · On-site

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... Medical, Dental, Vision, and Life Insurance * Company Paid Short Term and Long-Term Disability ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Hawaii

Insurance Call Center information

See Hawaii salary details

$10

$17

$25

How much do insurance call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for insurance call center in Hawaii is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.71 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are popular job titles related to Insurance Call Center jobs in Hawaii?

For Insurance Call Center jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Hawaii look for?

The top searched job categories for Insurance Call Center jobs in Hawaii are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,205 per year, or $17.9 per hour.

Call Center Operator

West Hawaii Community Health Center

Hilo, HI • On-site

Other

Posted 6 days ago

Job description

Join Our Team as a Call Center Operator!
Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!
Position Summary:
As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.
Key Responsibilities:
  • Answer a high volume of inbound calls promptly and courteously.
  • Screen calls and connect callers to the appropriate departments or individuals.
  • Provide general information about our programs, functions, and services.
  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
  • Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
  • Maintain daily records of patient calls and encounters.
  • Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
  • Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
  • Register new patients and update registration information for existing patients.
  • Collect and update personal, demographic, health, and insurance information accurately in the patient's chart.
  • Follow department protocols in handling difficult, angry, or disruptive callers.
  • Participate in ongoing customer service, telephone, and software skills training.
Requirements:
  • High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.
  • Basic knowledge of general office procedures including filing, copying, and faxing.
  • Ability to use a computer to enter patient data and retrieve information.
  • Ability to work on multiple tasks within established deadlines.
  • Ability to work under the direction of a Manager and follow instructions.
  • Initiative to resolve patient concerns and problems.
  • Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.
  • Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.

Why Join Us?
At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.
Apply Today!
If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!

Apply