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Virtual Call Center Agent Jobs in Hawaii (NOW HIRING)

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$18 - $20/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Servco

Customer Care Representative

Honolulu, HI

$18.85 - $23.65/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$19.42 - $24.36/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

Servco

Customer Care Representative

Honolulu, HI

$19.42 - $24.36/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

Servco

Customer Care Coordinator

Honolulu, HI · On-site

$19.42 - $24.36/hr

Work hours are 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator At Servco, we're committed to providing valuable mobility solutions to ...

Servco

Customer Care Coordinator

Honolulu, HI · On-site

$19.42 - $24.36/hr

Work hours are 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator At Servco, we're committed to providing valuable mobility solutions to ...

Compass

Agent Experience Manager

Koloa, HI · On-site

$27.78 - $33.94/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

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Virtual Call Center Agent information

See Hawaii salary details

$10

$17

$25

How much do virtual call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center agent in Hawaii is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.71 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are popular job titles related to Virtual Call Center Agent jobs in Hawaii?

For Virtual Call Center Agent jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Hawaii look for?

The top searched job categories for Virtual Call Center Agent jobs in Hawaii are:

What cities in Hawaii are hiring for Virtual Call Center Agent jobs?

Cities in Hawaii with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Hawaii as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,205 per year, or $17.9 per hour.

Call Center Agent

HawaiiUSA Federal Credit Union

Pearl City, HI • On-site

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Answer incoming member calls professionally, courteously, and efficiently while following established standards.

  • Assist members with informational or transactional requests in accordance with policies and procedures.

  • Research and resolve member concerns, inquiries, discrepancies, and complaints to maintain member satisfaction.

Job description

The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through our products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Answers all incoming member calls in a professional, timely and courteous manner, following established standards and guidelines for excellent member service and efficiency.
  • Assists members with informational or transactional requests with and in accordance to our policy and procedure guidelines.
  • Ensures safeguarding of member information by following identification and document retention policies.
  • Effectively deals with member concerns which may include researching, determining possible accuracy resolutions, etc. 
  • Able to handle member inquiries, discrepancies, complaints, and concerns in a professional manner (IE. research, resolution, etc.)
  • Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each.
  • Recognizes cues for cross sell opportunities.
  • Able to sustain member relationships with HIUSA through effective communication.
  • Provides members with financial wellness education 
  • Maintains occupancy times to meet service goals
  • Recommends alternative solutions to enhance operational processes 
  • Proactively supports our “Life Matters” brand and culture.
  • Performs other duties as assigned.

EDUCATION AND SKILLS

  • High School Diploma or GED, required.
  • Basic keyboarding and data entry skills including knowledge of Outlook, Word, and Excel.
  • Ability to learn complex procedures and navigate multiple computer systems simultaneously.
  • Requires clear and professional communication in writing, in person, and on the telephone. 
  • Critical thinking skills to summarize member needs and find a resolution.
  • Empathetic and good listening skills. 
  • Trouble shooting and problem-solving skills & techniques.  

 

MINIMUM PHYSICAL REQUIREMENTS

  • Sitting for prolonged periods at a desk working on a computer.
  • Walking on occasion for up to 2 hours per day.
  • Reaching, bending, twisting, turning frequently.
  • Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.

 

BENEFITS AND PAY

The expected pay for the Call Center Agent is $21.00/ per hour.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

 We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

Make a difference one life at a time!


ABOUT COMPANY: 

HawaiiUSA FCU Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936.  We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations.  We are committed to our community by extending ourselves through our time, efforts and resources.  Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.