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Virtual Call Center Agent Jobs in Hawaii (NOW HIRING)

PolyAd Services Inc

Call Center Agent - Temporary

Honolulu, HI · On-site

$14.75 - $19.50/hr

The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI · On-site

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Securitas Technology

Call Center Agent

Honolulu, HI

$14.75 - $19.50/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays ...

Servco

Customer Care Representative

Honolulu, HI

$18.85 - $23.65/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

Must be flexible to work a part-time schedule Monday through Saturday between the hours of 9:00am - 6:00pm Customer Service - Call Center Representative - Call Center Agent - Call Center Coordinator ...

Compass

Agent Experience Manager

Koloa, HI

$27.78 - $33.94/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Honua Kai Resort

$30.41/hr

It's fun to work in a company where people truly BELIEVE in what they're doing! Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels , we look for people ...

Honua Kai Resort

Hosthelp - On Call

Lihue, HI · On-site

$20.48/hr

It's fun to work in a company where people truly BELIEVE in what they're doing! Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels , we look for people ...

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Virtual Call Center Agent information

See Hawaii salary details

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$17

$25

How much do virtual call center agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for virtual call center agent in Hawaii is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.71 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are popular job titles related to Virtual Call Center Agent jobs in Hawaii? For Virtual Call Center Agent jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Hawaii look for? The top searched job categories for Virtual Call Center Agent jobs in Hawaii are:
What cities in Hawaii are hiring for Virtual Call Center Agent jobs? Cities in Hawaii with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Hawaii as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,205 per year, or $17.9 per hour.

Call Center Agent - Temporary

PolyAd Services Inc

Honolulu, HI • On-site

$14.75 - $19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

BASIC PURPOSE:
The Temporary Call Center Agent is responsible for communicating with customers (mainly agents and direct consumers) through prescribed communication channels to assist with booking products and services and answering questions. This is a temporary, non-benefited position intended to support the company on a short-term basis. Agents manage complaints, troubleshoot customer service issues, and project a consistent and professional company image through all interactions.
ESSENTIAL DUTIES:
  • Services customers in a professional, pleasant, helpful, calm, and efficient manner.
  • Makes reservations for tours and activities for all islands and Luau Kalamaku using reservation systems.
  • Handles reconfirmations and obtains additional information from customers to complete and ensure accurate reservations.
  • Processes required paperwork and follows through with refunds and customer and ADA requests.
  • Researches, identifies, and resolves customer issues in a timely and satisfactory manner.
  • Strives to complete the sale during the first call and upsells when appropriate.
  • Provides updated reservation information and works with Operations and Dispatch teams to service customers.
  • Completes assigned Standard Operating Procedures (SOPs) daily and accurately.
  • Assumes responsibility, corrects reservation errors, and learns from mistakes to avoid repeat occurrences.
  • Takes initiative to fully understand company products and services and stays on top of the latest updates.
  • Identifies when appropriate to route calls to resources and when to escalate issues to supervisors.
  • Must be able to work unsupervised, independently, and harmoniously as part of the Call Center team.
  • Required to work in the office for shifts as assigned.
  • Performs other job-related functions as assigned.
EDUCATION: High school equivalent required. Associate's degree preferred.
EXPERIENCE: Two (2) years customer service and sales experience preferred or any equivalent combination of experience and education from which comparable knowledge, skills and abilities have been achieved.
KNOWLEDGE & SKILLS:
  • At least 21 years of age with the ability to speak English.
  • Reliable, dependable, and punctual.
  • Basic knowledge of Microsoft Excel and Word and ability to perform internet searches.
  • Continually improves knowledge and aptitude with use of reservations systems.
  • Type at least 35 words per minute with 100% accuracy.
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills.
  • Adheres to company policies related to ethics, safety, and compliance.
  • Uses good judgment and proper decision-making and time management skills.
  • Works well under pressure, has attention to detail and ability to multi-task.
  • Handles complaints in a timely and professional manner.
  • Has complete and accurate knowledge of all company products and services.
  • Uses basic math skills to calculate discounts, refunds, etc.
  • Able to stand and/or sit for extended periods of time.
  • Has a reliable form of transportation to commute to work on time for assigned shifts.
  • Flexible schedule and available to work weekends and holidays.
BENEFITS:
  • Medical, Dental, Vision and Drug Insurance
  • 401(k) with a generous company match!
  • Paid time off
  • Employee Assistance Plan
  • Pet Insurance
  • Employee discount
  • Advancement opportunities
  • Free Parking

Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
To apply, please click on the "Apply Now" link below.
We look forward to hearing from you and having you join Hawaii's best Tour and Transportation team!

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