... the agent meets or exceeds the standards set forth by Everise and the client. Job Requirements ... Previous call center experience preferred Prior supervisory or leadership experience preferred ...
Everise
2 Everise Call Center Agent Jobs Hiring Near You
... the agent meets or exceeds the standards set forth by Everise and the client. Job Requirements ... Previous call center experience preferred Prior supervisory or leadership experience preferred ...
... agent meets or exceeds the standards set forth by Everise and the client. Job Requirements: • ... call center experience preferred • Prior supervisory or leadership experience preferred • ...
... agent meets or exceeds the standards set forth by Everise and the client. Job Requirements: • ... call center experience preferred • Prior supervisory or leadership experience preferred • ...
Everise Jobs Information
What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?
To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.
What are some common challenges faced by call center agents and how can they be managed effectively?
Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.
What are call center agents?
Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.
What is the difference between Call Center Agent vs Customer Service Representative?
| Aspect | Call Center Agent | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, often in a shared space, handling inbound/outbound calls | Office or remote settings, handling customer inquiries via phone, email, or chat |
| Employer & Industry Usage | Telecommunications, retail, finance, healthcare | Retail, banking, tech companies, service providers |
| Common Search & Comparison | Often compared for similar roles in customer support |
Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.
Do workers at Everise get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
84% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Everise pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
At Everise, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Everise affordable enough for their workers?
Only some people say the health insurance costs are okay.
42% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between March 2025 and April 2026.
42% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between March 2025 and April 2026.
Do people get paid time off at Everise?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and February 2026.
- 58% of people with changing schedules find out their shifts one week or less ahead of time.
- 36% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 6% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and February 2026.
Do workers at Everise worry about hours?
Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
36% of people report they worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Everise workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
61% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between February 2025 and February 2026.
61% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Everise workers to change shifts?
Most people find it hard to change shifts.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at Everise?
Most people find it hard to get time off.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Everise managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
Do workers at Everise do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Everise?
Some people find it hard to take sick days.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
Is working at Everise good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Everise feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Everise?
Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise enjoy their jobs?
Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise recommend working with their team?
Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at Everise?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at Everise?
Most people aren’t given support to advance their career here.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think Everise’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how Everise is doing?
Most people don’t feel well informed about how the company is doing.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Call Center Agent jobs?
What are the most popular jobs at Everise?
Full-time
Posted 19 days ago
Everise rating
4.6
Based on 89 frontline employees who took The Breakroom Quiz
64th of 71 rated call and contact centers
Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Purpose:
The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader's primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.
Job Requirements:
Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI's) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
Resolve customer escalations
Responsible for communication between contact center management, client and associate
Participate in associate selection and interviewing process
Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications:
Bachelor's degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
Previous call center experience preferred
Prior supervisory or leadership experience preferred
Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
Excellent oral and written communication skills
Strong organizational and interpersonal skills
Schedule flexibility
Analytical and problem-solving skills
Strong ability to multitask
Ability to function in a fast paced environment
Dependability regarding completion of assignments and attendance
Ability to pass a drug screen and background check
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.