As a member of the Everise family, you will be part of a global experience company that believes in ... Position Summary The Senior Operations Manager, Pharmacy Services owns end-to-end performance of a ...
Everise
7 Everise Operations Manager Jobs Hiring Near You
As a member of the Everise family, you will be part of a global experience company that believes in ... Position Summary The Senior Operations Manager, Pharmacy Services owns end-to-end performance of a ...
... strategic partner across Operations, Sales, and executive leadership to advance Everise ... Master's degree or equivalent executive education preferred (Business, Management, or related field ...
... strategic partner across Operations, Sales, and executive leadership to advance Everise ... Master's degree or equivalent executive education preferred (Business, Management, or related field ...
... strategic partner across Operations, Sales, and executive leadership to advance Everise ... Master's degree or equivalent executive education preferred (Business, Management, or related field ...
... strategic partner across Operations, Sales, and executive leadership to advance Everise ... Master's degree or equivalent executive education preferred (Business, Management, or related field ...
Senior Vice President - Sales
Florida, NY · Remote
$275K - $350K/yr
... Operations, and Finance - ensuring every proposal reflects what Everise can deliver * Translate ... sales and relationship management plans with proven results Excellent written and verbal ...
Senior Vice President - Sales
Florida, NY · Remote
$275K - $350K/yr
... Operations, and Finance - ensuring every proposal reflects what Everise can deliver * Translate ... sales and relationship management plans with proven results Excellent written and verbal ...
Team Leader - Orlando Onsite
Orlando, FL · On-site
The Team Leader - Operations is responsible for the daily supervision and management of a team of ... forth by Everise and the client. Job Requirements: Monitor, track and evaluate associate ...
Team Leader - Orlando Onsite
Orlando, FL · On-site
The Team Leader - Operations is responsible for the daily supervision and management of a team of ... forth by Everise and the client. Job Requirements: Monitor, track and evaluate associate ...
Head of Human Resources
Florida, NY · On-site
As a member of the Everise family, you will be part of a global experience company that believes in ... Leads workforce planning, talent management, and succession planning frameworks to ensure ...
Head of Human Resources
Florida, NY · On-site
As a member of the Everise family, you will be part of a global experience company that believes in ... Leads workforce planning, talent management, and succession planning frameworks to ensure ...
As a member of the Everise family, you will be part of a global experience company that believes in ... Leads workforce planning, talent management, and succession planning frameworks to ensure ...
As a member of the Everise family, you will be part of a global experience company that believes in ... Leads workforce planning, talent management, and succession planning frameworks to ensure ...
Everise Jobs Information
Do workers at Everise get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
84% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Everise pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
At Everise, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Everise affordable enough for their workers?
Only some people say the health insurance costs are okay.
43% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
43% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Everise?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and February 2026.
- 56% of people with changing schedules find out their shifts one week or less ahead of time.
- 35% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 9% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and February 2026.
Do workers at Everise worry about hours?
Some people worry about getting enough hours.
35% of people report they worry about getting enough hours.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
35% of people report they worry about getting enough hours.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Everise workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
59% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Everise workers to change shifts?
Most people find it hard to change shifts.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at Everise?
Most people find it hard to get time off.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Everise managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between February 2025 and February 2026.
Do jobs at Everise spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between February 2025 and February 2026.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Everise?
Some people find it hard to take sick days.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
Is a Everise job good for students?
Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
Is working at Everise good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Everise feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Everise?
Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise enjoy their jobs?
Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise recommend working with their team?
Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at Everise?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at Everise?
Most people aren’t given support to advance their career here.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think Everise’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how Everise is doing?
Most people don’t feel well informed about how the company is doing.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Everise?
Everise rating
4.6
Based on 90 frontline employees who took The Breakroom Quiz
62nd of 70 rated call and contact centers
Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Summary
The Senior Operations Manager, Pharmacy Services owns end-to-end performance of a multi-tiered pharmacy contact center operation, with direct oversight of Pharmacists (Participant Services) and Pharmacy Technicians (Tech I, Participant Services). This role is accountable for service levels, quality, compliance, and participant experience across inbound and outbound prescription transfers, verbal prescription intake, and escalated clinical and non-clinical inquiries. The Senior Operations Manager ensures the team operates within licensing, regulatory, and client requirements while driving measurable improvements in efficiency and satisfaction.
Direct Reports
This role has direct oversight of the following positions and their respective teams:
- Pharmacist, Participant Services - licensed pharmacists who manage verbal prescription intake, clinical review, prescriber communication, and inbound/outbound prescription transfers.
- Pharmacy Technician I, Participant Services - certified technicians who serve as the first point of contact for participants and prescribers, resolving non-clinical requests and routing clinical issues to Pharmacists.
(Team Leads or Supervisors within either function may also report to this role, depending on site structure.)
Key Responsibilities
- Lead and manage the daily operations of the Pharmacist and Pharmacy Technician teams, ensuring service level, quality, and compliance targets are consistently met.
- Oversee queue and workflow management across prescription transfers, verbal prescription intake, and multi-department escalations spanning Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility.
- Ensure the escalation pathway from Pharmacy Technician (initial contact) to Pharmacist (clinical review) runs smoothly and resolves participant issues on first contact wherever possible.
- Partner with Workforce Management to build and maintain rotating weekend and holiday coverage schedules that meet licensing and staffing requirements.
- Track and maintain license and certification compliance (e.g., AZ/TX Pharmacist and Pharmacy Technician licenses, CPhT certification) across direct reports.
- Monitor, analyze, and report on core KPIs, including average handle time, first-contact resolution, quality/accuracy scores, and participant satisfaction.
- Coach, develop, and support the hiring and onboarding of Pharmacist and Pharmacy Technician staff and any team leads/supervisors within the function.
- Identify and lead process improvement initiatives that simplify complexity for both staff and participants, in line with Everise's commitment to agile execution.
- Ensure the team's practices align with client program values, HIPAA, and applicable state pharmacy board regulations.
- Manage remote, hybrid, or on-site work arrangements for the team based on performance, business need, and program requirements.
Required Qualifications
- 5+ years of operations management experience in a contact center, pharmacy, or healthcare services environment, including direct leadership of licensed clinical staff.
- Working knowledge of pharmacy benefit management (PBM) or retail/mail-order pharmacy operations, including prescription verification, transfer, and dispensing workflows.
- Demonstrated experience managing performance against service-level agreements and quality/compliance metrics.
- Strong understanding of pharmacy licensing requirements (e.g., state Pharmacist and Pharmacy Technician licensure) and the ability to track compliance across a team.
- Experience building and managing rotating schedules, including weekend and holiday coverage.
- Advanced verbal and written communication skills, with the ability to represent the team to clients, prescribers, and cross-functional partners.
- Proven ability to coach, develop, and retain talent in a fast-paced, regulated environment.
Preferred Qualifications
- PharmD, BS in Pharmacy, or prior experience as a licensed Pharmacist or Pharmacy Technician.
- Prior experience supporting a CVS Health/Caremark or similar PBM client program.
- Experience with workforce management, quality monitoring, and reporting tools used in contact center operations.
- Familiarity with diabetic supply processes and pharmacy navigation systems (e.g., LINKS, Compass) or equivalent platforms.
- Analytical and research skills to evaluate escalated issues, identify root causes, and drive resolutions.
Education
- Bachelor's degree required.
- PharmD, BS in Pharmacy, or equivalent clinical/pharmacy background strongly preferred.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.