The Team Leader - Operations is responsible for the daily supervision and management of a team of ... forth by Everise and the client. Job Requirements: • Monitor, track and evaluate associate ...
Everise
2 Everise Operations Manager Jobs Hiring Near You
The Team Leader - Operations is responsible for the daily supervision and management of a team of ... forth by Everise and the client. Job Requirements: • Monitor, track and evaluate associate ...
The Team Leader - Operations is responsible for the daily supervision and management of a team of ... forth by Everise and the client. Job Requirements: Monitor, track and evaluate associate ...
The Team Leader - Operations is responsible for the daily supervision and management of a team of ... forth by Everise and the client. Job Requirements: Monitor, track and evaluate associate ...
Everise Jobs Information
What are the key skills and qualifications needed to thrive as an Operations Manager, and why are they important?
To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.
What are some of the most common challenges Operations Managers face when coordinating between different departments?
Operations Managers often encounter challenges such as aligning departmental goals, streamlining communication, and managing competing priorities across teams. These issues can lead to delays or misunderstandings if not addressed proactively. Successful Operations Managers foster collaboration by establishing clear processes, regular check-ins, and transparent reporting, ensuring all departments are working towards shared objectives. Being adaptable and skilled in conflict resolution is key to overcoming these common hurdles.
What are Operations Managers?
Operations Managers are professionals responsible for overseeing and improving the day-to-day activities within an organization. Their main duties include managing processes, ensuring efficiency, optimizing resource use, and leading teams to meet company goals. They work across departments to streamline operations, solve problems, and implement new strategies. Operations Managers play a vital role in maintaining productivity and driving business success.
What is the difference between Operations Manager vs Supply Chain Manager?
| Aspect | Operations Manager | Supply Chain Manager |
|---|---|---|
| Required Credentials | Bachelor's degree in Business, Management, or related field; certifications like PMP or APICS are common | Bachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common |
| Work Environment | Oversees daily operations across departments, managing staff and processes within a company | Focuses on procurement, logistics, and distribution, coordinating with suppliers and vendors |
| Employer & Industry Usage | Used across various industries including manufacturing, retail, and services | Primarily in manufacturing, retail, and logistics sectors |
While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.
Do workers at Everise get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
84% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Does Everise pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between May 2025 and May 2026.
At Everise, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Everise affordable enough for their workers?
Only some people say the health insurance costs are okay.
42% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between March 2025 and April 2026.
42% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between March 2025 and April 2026.
Do people get paid time off at Everise?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people say they get paid time off.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and February 2026.
- 58% of people with changing schedules find out their shifts one week or less ahead of time.
- 36% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 6% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and February 2026.
Do workers at Everise worry about hours?
Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
36% of people report they worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Everise workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
61% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between February 2025 and February 2026.
61% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Everise workers to change shifts?
Most people find it hard to change shifts.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
86% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at Everise?
Most people find it hard to get time off.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
68% of people report it’s hard to get time off.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.
Do Everise managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between February 2025 and February 2026.
Do workers at Everise do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
76% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Everise?
Some people find it hard to take sick days.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
49% of people report that it’s hard to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and May 2026.
Is working at Everise good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and May 2026.
Do people at Everise feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Is it stressful to work at Everise?
Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
78% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise enjoy their jobs?
Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
45% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at Everise recommend working with their team?
Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get enough training when they start at Everise?
Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
40% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people get support to advance at Everise?
Most people aren’t given support to advance their career here.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
In the last year, 78% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people think Everise’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
92% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers feel well informed about how Everise is doing?
Most people don’t feel well informed about how the company is doing.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and May 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Everise?
Full-time
Posted 20 days ago
Everise rating
4.6
Based on 89 frontline employees who took The Breakroom Quiz
64th of 71 rated call and contact centers
Job description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Purpose:
The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader's primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.
Job Requirements:
• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI's) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications:
• Bachelor's degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Position Purpose:
The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader's primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.
Job Requirements:
• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI's) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications:
• Bachelor's degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.