Call Center Agent Jobs in Ontario (NOW HIRING)

Call Center Agent

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions ...

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Call Center Agent Jobs in Ontario

Call Center Agent information

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

Aspect	Call Center Agent	Customer Service Representative
Required Credentials	High school diploma or equivalent; training provided	High school diploma or equivalent; training provided
Work Environment	Call centers, often in a shared space, handling inbound/outbound calls	Office or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry Usage	Telecommunications, retail, finance, healthcare	Retail, banking, tech companies, service providers
Common Search & Comparison	Often compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Ontario?

The most popular types of Call Center Agent jobs in Ontario are:

What are popular job titles related to Call Center Agent jobs in Ontario?

For Call Center Agent jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Ontario look for?

The top searched job categories for Call Center Agent jobs in Ontario are:

What are popular job titles related to Call Center Agent jobs in ON?

For Call Center Agent jobs in ON, the most frequently searched job titles are:

Call Center Agent jobs near you

Call Center Agent

Inspire Direct Marketing

Toronto, ON • On-site, Remote

Apply

$20 - $24/hr

Full-time

Re-posted 18 days ago

Job description

Call Center Agent

Quit your day job, come help us save the world!

$20.00-$24.00/hour + Benefits.

If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.
This is a full-time, zero-commission, outbound, work-from-home position.

Job Description:
We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. Each day and each call can be different. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor.

Who:

We provide a warm and friendly voice to the largest and most respected charities in Canada. We are a Canadian agency on a mission to inspire fundraising. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We call existing supporters to raise funds for important causes around the globe. We hope they motivate you as well. Our team is passionate, engaged and extremely effective.

What You Provide:

You are looking for full-time hours, 40 hours a week
Availability to work occasional Saturday shifts (10:00am to 5:00pm)
You love talking to people and are a great communicator
You are technically savvy and self-reliant
A minimum of 2 years' customer service and call center experience
Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)

We Provide:

$20.00 - $24.00 hourly w bonuses
100% paid training and health benefits (at 3 months)
Team culture and activities, ice breakers, community events
Training opportunities, lunch-and-learns, workshops
Engagement with world-class charitable organizations
Trip incentives (to visit child sponsor communities), bonuses and rewards
Permanent, full-time employment with consistent hours and growth opportunities

Requirements:

High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
Professional work from home office space
A USB headset and webcam
Newer-version Windows PC or laptop computer (Apple or Mac are not supported)

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.
We welcome and encourage applications from persons with disabilities. Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Employment Type: FULL_TIME

Apply

Call Center Agent Jobs in Ontario (NOW HIRING)

Call Center Agent

Call Center Agent

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Part-Time Focus Group Panelists. Call Centre Agent Welcome. No Experience

Call Center Agent information

What is a call center agent?

What are the key skills and qualifications needed to thrive as a call center agent?

What are some common challenges faced by call center agents and how can they be managed effectively?

What is the difference between Call Center Agent vs Customer Service Representative?

What are the most commonly searched types of Call Center Agent jobs in Ontario?

What are popular job titles related to Call Center Agent jobs in Ontario?

What job categories do people searching Call Center Agent jobs in Ontario look for?

What are popular job titles related to Call Center Agent jobs in ON?

Call Center Agent

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