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Part Time Call Center Agent information

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How much do part time call center agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for part time call center agent in Ontario is $15.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is a part time call center agent?

Part time call center agents are professionals who handle customer calls, inquiries, or support requests for a company, but work fewer hours per week than full-time agents. They may answer questions, resolve issues, or provide information to customers over the phone, often during peak periods or outside standard business hours. This role typically requires good communication skills, patience, and the ability to work flexible shifts. Part time schedules can be ideal for students, parents, or those seeking supplemental income.

What are the key skills and qualifications needed to thrive as a part time call center agent, and why are they important?

To thrive as a Part Time Call Center Agent, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer proficiency is typically required. Patience, resilience, and problem-solving abilities help agents deliver excellent customer service and manage difficult interactions. These skills are crucial for maintaining customer satisfaction and ensuring efficient, effective call resolution in a dynamic environment.

What are some common challenges faced by part-time call center agents, and how can they be effectively managed?

Part-time call center agents often face challenges such as managing high call volumes during peak hours and adapting to varying shift schedules. Staying up to date with product or service information can also be difficult with limited hours. To manage these challenges, it's important to communicate regularly with supervisors, make use of available training resources, and develop effective time management skills. Building strong relationships with team members can also help create a supportive work environment and facilitate knowledge sharing.

What is the difference between Part Time Call Center Agent vs Customer Service Representative?

AspectPart Time Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteRetail, office, or remote settings
Industry UsageTelecommunications, tech, financeRetail, banking, healthcare
Search & Comparison IntentCustomer support, inbound calls, part-time rolesCustomer service, client interaction, part-time roles

Both roles involve assisting customers, often require similar credentials, and are found in similar industries. The main difference is that a Part Time Call Center Agent typically handles inbound or outbound calls in a call center environment, often remotely or on-site, while a Customer Service Representative may work in various settings like retail or healthcare, with broader customer interaction responsibilities.

What are the most commonly searched types of Call Center Agent jobs in Ontario?

The most popular types of Call Center Agent jobs in Ontario are:

What are popular job titles related to Part Time Call Center Agent jobs in Ontario?

For Part Time Call Center Agent jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Agent jobs in Ontario look for?

The top searched job categories for Part Time Call Center Agent jobs in Ontario are:

What cities in Ontario are hiring for Part Time Call Center Agent jobs?

Cities in Ontario with the most Part Time Call Center Agent job openings:

Part Time Call Center Agent jobs near you
Infographic showing various Part Time Call Center Agent job openings in Ontario as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 24% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $32,058 per year, or $15.4 per hour.

Bilingual Call Centre Agent

Brink's Incorporated

Toronto, ON • On-site

Part-time

Re-posted 20 days ago

Brink's rating

6.6

Company rating: 6.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

139th of 151 rated financial services

Job description

About the jobAbout the Role

The Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

Availability Requirements

This role requires flexibility to support schedule coverage, including employee absences and vacation periods.

Required Shift Availability
  • 08:00 AM - 04:00 PM
  • 03:00 PM - 11:00 PM
  • 11:00 PM - 07:00 AM
  • Availability for both weekday and weekend coverage is required
Key Responsibilities
  • Respond to internal and external customer inquiries via phone and email
  • Provide support related to Brink's products and services
  • Troubleshoot technical issues impacting customers and crew members
  • Collaborate with internal departments to ensure timely resolution of customer concerns
  • Follow established processes to diagnose issues and identify appropriate solutions
  • Generate and distribute operational reports throughout the day
  • Support ad hoc projects and serve as a key contact for customer communications
  • Deliver a professional, positive, and efficient customer experience
Required Qualifications

We're looking for candidates who have:

  • A passion for delivering exceptional customer service
  • Fluency in English and French (spoken and written)
  • Minimum 2 years of experience in:
    • Call Centre environments
    • Customer Service roles
    • Help Desk or Technical Support positions
  • Strong problem-solving and troubleshooting skills
  • Ability to remain calm and effective under pressure
  • Ability to manage multiple priorities and quickly adapt between:
    • Technical support inquiries
    • Billing-related concerns
    • Phone and email communications
  • Excellent verbal and written communication skills
  • Strong computer and technology skills
  • A positive, collaborative, team-first mindset
  • A continuous improvement approach with a willingness to suggest process enhancements
    Nice to Have Qualifications:

  • Experience working within the transportation/security industry

Qualifications

What Brink's employees say

Pay

Benefits

Hours and flexibility

Workplace

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