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Virtual Call Center Agent Jobs in Ontario (NOW HIRING)

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

CA$850/wk

Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.

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Virtual Call Center Agent information

See Ontario salary details

$7

$11

$18

How much do virtual call center agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual call center agent in Ontario is $11.59, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $12.98 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the most commonly searched types of Call Center Agent jobs in Ontario?

The most popular types of Call Center Agent jobs in Ontario are:

What are popular job titles related to Virtual Call Center Agent jobs in Ontario?

For Virtual Call Center Agent jobs in Ontario, the most frequently searched job titles are:

What cities in Ontario are hiring for Virtual Call Center Agent jobs?

Cities in Ontario with the most Virtual Call Center Agent job openings:

Infographic showing various Virtual Call Center Agent job openings in Ontario as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $24,114 per year, or $11.6 per hour.

Call Center Agent

Inspire Direct Marketing

Toronto, ON • On-site, Remote

$20 - $24/hr

Full-time

Re-posted 13 days ago


Job description

Call Center Agent

Quit your day job, come help us save the world!

$20.00-$24.00/hour + Benefits.

If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place.
This is a full-time, zero-commission, outbound, work-from-home position.


Job Description:
We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. Each day and each call can be different. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it.

Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor.

Who:

We provide a warm and friendly voice to the largest and most respected charities in Canada. We are a Canadian agency on a mission to inspire fundraising. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We call existing supporters to raise funds for important causes around the globe. We hope they motivate you as well. Our team is passionate, engaged and extremely effective.

What You Provide:

  • You are looking for full-time hours, 40 hours a week
  • Availability to work occasional Saturday shifts (10:00am to 5:00pm)
  • You love talking to people and are a great communicator
  • You are technically savvy and self-reliant
  • A minimum of 2 years' customer service and call center experience
  • Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)

We Provide:

  • $20.00 - $24.00 hourly w bonuses
  • 100% paid training and health benefits (at 3 months)
  • Team culture and activities, ice breakers, community events
  • Training opportunities, lunch-and-learns, workshops
  • Engagement with world-class charitable organizations
  • Trip incentives (to visit child sponsor communities), bonuses and rewards
  • Permanent, full-time employment with consistent hours and growth opportunities

Requirements:

  • High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
  • Professional work from home office space
  • A USB headset and webcam
  • Newer-version Windows PC or laptop computer (Apple or Mac are not supported)

There are no fees to apply. If you are looking to be part of something bigger than yourself and to join a mature call center team with opportunities to grow and support your peers; we would love to hear from you.
We welcome and encourage applications from persons with disabilities. Inspire is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status or any other federal, provincial, or local protected class. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Please note: We thank everyone for their interest however only the best qualified candidates may be contacted.

Employment Type: FULL_TIME