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Virtual Call Center Agent Jobs in Kitchener, ON (NOW HIRING)

Cogeco

Specialist, oxio Customer Care

Burlington, ON · On-site

The customer care agent has four key priorities: * Consistently supporting a culture of customer ... call center industry. SPECIFIC COMPETENCIES * Strong communication skills (written and verbal)

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Kitchener, ON

Virtual Call Center Agent information

See Kitchener, ON salary details

$6

$10

$16

How much do virtual call center agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual call center agent in Kitchener, ON is $10.82, according to ZipRecruiter salary data. Most workers in this role earn between $9.20 and $12.11 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Kitchener, ON? The most popular types of Call Center Agent jobs in Kitchener, ON are:
What are popular job titles related to Virtual Call Center Agent jobs in Kitchener, ON? For Virtual Call Center Agent jobs in Kitchener, ON, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Kitchener, ON look for? The top searched job categories for Virtual Call Center Agent jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Virtual Call Center Agent jobs? Cities near Kitchener, ON with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Kitchener, ON as of August 2026, with employment types broken down into 2% As Needed, 67% Full Time, 29% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $22,498 per year, or $10.8 per hour.

Sales Insurance Account Representative

Pat Gaetano - Desjardins Insurance Agent

Hamilton, ON • On-site

CA$50K/yr

Full-time, Contractor

PTO

Re-posted 3 days ago

Job description

SALES INSURANCE ACCOUNT REPRESENTATIVE


Pat Gaetano Desjardins Insurance | Stoney Creek, Ontario | Full-time |

Compensation: From $50,000–$52,000 base salary (dependant on licensing) + uncapped commission
Benefits: Group benefits included | 3 weeks paid vacation

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Most insurance job postings say the same thing. Energetic. Self-starter. Fast-paced environment. You've read it a hundred times.

We're going to skip all that and tell you exactly what this is and let you decide if it's right for you.

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WHO WE ARE

We believe insurance is about people, not policies. We're a relationship-first agency built on honesty, genuine care, and the belief that doing right by people is always the right decision.

We don't compete on price. We compete on trust. We listen before we recommend. We follow through on what we say. And when we make a mistake, we own it and make it right.

We invest heavily in our team, through structured coaching, ongoing professional development, and a culture where people feel supported to grow, not just perform.

We earned every client, every relationship, every result and we're still building.

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THE ROLE

This is a relationship-driven sales role — full scope, every line.

You're not here to push policies. You're here to have real conversations, uncover what people actually need, and put the right protection in place. New business is the focus — and you'll work across every line we offer to get there.

What you'll be selling:

• Auto and Property — New clients, new policies, real relationships
• Commercial — Small businesses who need a trusted advisor, not a call centre
• Life and Living Benefits — Where real protection lives, and where your highest commissions are
• Household Growth — Cross-selling and deepening with our existing client base

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WHAT YOU CAN EARN

• Base salary: $50,000 (OTL licensed) | $52,000 (OTL + LLQP licensed)
• Commission: Uncapped, tiered structure across all lines
• Full commission structure reviewed during the interview

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LICENSING REQUIREMENTS

Both OTL and LLQP are required to work in this role long-term. Here's how that works:

If you come in without one or both licenses, we support you in getting there — including dedicated study time. Obtaining full dual licensing within the timelines below is a condition of continued employment.

• OTL: Required within 30 days of start date if not already held. We provide dedicated study time to prepare and book the exam, and cover the costs*

• LLQP: Required within 6 months of start date. Adding LLQP unlocks life and living benefits commission — the highest-earning line in the office. We cover the costs * and support you through the process.

• Already dual licensed? You come in at a higher base, hit the ground running on all lines, and your earning potential starts on day one.

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WHAT WE OFFER

• Competitive base salary — $50,000–$52,000 depending on licensing, well above regional market average
• Uncapped tiered commission on every line of business
• Group benefits — because we sell protection and we live it too
• 3 weeks paid vacation
• Structured coaching and professional development — we invest in our people, professionally and personally
• A real growth path — we're a growing agency with clear direction and room for the right people to advance

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WHO YOU ARE

We hire for character first, skills second. Here's what we're actually looking for:

• You love the conversation — not just the close. You listen to understand, not to reply.
• You're driven by results and honest about what it takes to get there. You don't wait for someone to hand you leads.
• You're coachable. Feedback doesn't threaten you — it fuels you.
• You say what you'll do, and you do what you said. Accountability isn't a policy here — it's a value.
• Sales experience from any industry is a genuine asset — retail, financial services, real estate, telecom. Insurance experience is a bonus, not a requirement.
• Culture matters to you. You want to be part of something — not just employed by someone.

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These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents' employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.