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Call Center Representative Jobs (NOW HIRING)

Rainbow Pediatric

Call Center Representative

Humboldt, TN · On-site

$14.50 - $18/hr

Salary: 16.00 Call Center Representative In the modern healthcare sector, the role of Medical Call Center Representatives are more crucial than ever. As healthcare services evolve, the need for ...

MyUSA Credit Union

Call Center Representative

Moraine, OH

$15.50 - $19.50/hr

MyUSA Call Center Representatives provide extraordinary member service by providing over-the-phone support to Credit Union Members and prospective members, building trusted relationships in both the ...

Sparkbit 360

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

About the job Call Center Representative At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service ...

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How much do call center representative jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call center representative do?

A call center representative handles inbound or outbound customer calls to provide information, resolve issues, and assist with products or services. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What job makes $10,000 a month without a degree?

A call center representative typically does not earn $10,000 a month without significant experience, specialized skills, or working in high-paying industries. High earnings in this role are uncommon without advanced skills, management responsibilities, or working for large corporations with performance-based bonuses. Most roles with such income levels require specialized training or certifications beyond basic qualifications.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How can I become a call center rep?

To become a call center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software or CRM tools can be beneficial, and some employers may require basic computer skills or a quiet work environment. Training is often provided on the job, and the role may involve flexible scheduling, including evenings and weekends.

What call centers pay the most?

Call center representatives working in specialized roles such as technical support, sales, or bilingual positions tend to earn higher wages. Additionally, those with advanced skills, certifications, or experience in high-demand industries can command higher pay, especially in companies that offer performance-based bonuses or incentives.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

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CALL Center Representative jobs near you
Infographic showing various Call Center Representative job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Rainbow Pediatric

Humboldt, TN • On-site

$14.50 - $18/hr

Other

Posted 11 days ago

Job description

Salary: 16.00

Call Center Representative Job Description


In the modern healthcare sector, the role of Medical Call Center
Representatives are more crucial than ever. As healthcare services evolve, the
need for skilled individuals who can efficiently manage, navigate, and
safeguard our healthcare communication system escalates.
Medical Call Center Representative Duties and Responsibilities:
Respond to incoming calls from patients who want to set up
appointments, have queries about medical services or need health related assistance.
Keep records of all conversations in the call center database in a
comprehensible way
Use the computer system to track patient information, call histories, and
related details
Direct calls to appropriate departments or staff as necessary
Provide information about healthcare services, clinic hours, policies, and
procedures
Handle patient complaints and issues, escalating them to higher
authorities if necessary
Ensure strict confidentiality of all patient information in accordance with
HIPAA regulations
Work closely with the healthcare team to stay up to date on services
and policies.


Work Hours:

Hours will vary.
Clinic hours are as follows:
Monday- 8am-5pm
Tuesday- 8am-7pm
Wednesday- 8am-7pm
Thursday- 8am- 7pm
Friday- 8am-7pm
Open every other Saturday 8am-12pm
One Saturday- 8am-4pm


Skills and Qualifications
Proven experience as a Call Center Representative or similar customer
service role
Knowledge of healthcare and medical terminologies
Proficiency in English and multi-language skills is a plus
Strong phone and verbal communication skills, along with active
listening abilities
Ability to handle stressful situations appropriately.
High school diploma or equivalent; higher degree from a medical or
health-related field will be a plus
Education, Experience, and Licensing Requirements:
High school diploma or GED, associates degree in business administration
or similar concentration is a plus.


Job Description Acknowledgement
I have reviewed this job description, and I understand all my job duties and
responsibilities. I can perform the essential functions as outlined. I understand
that my job may change on a temporary or regular basis according to the
needs of my location or department without it being specifically included in the
job description. If I have any questions about job duties not specified on this
description that I am asked to perform, I should discuss them with my practice
administrator or a member of Human Resources.
I further understand that future performance evaluations and merit increases
to my pay are based on my ability to perform the duties and responsibilities
outlined in this job description to the satisfaction of my immediate supervisor.
I have discussed any questions I may have had about this job description prior
to signing this form.