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Automotive Bdc Representative Jobs (NOW HIRING)

Maplecrest Ford

Automotive Sales BDC Representative

Mendham, NJ · On-site

$14.75 - $19.75/hr

Automotive Sales BDC Representative We are seeking a friendly, organized, and customer-focused Automotive BDC Representative to join our dealership team. This role is responsible for managing inbound ...

Maplecrest Ford

Automotive Sales BDC Representative

Mendham, NJ · On-site

$14.75 - $19.75/hr

Automotive Sales BDC Representative We are seeking a friendly, organized, and customer-focused Automotive BDC Representative to join our dealership team. This role is responsible for managing inbound ...

Son's Automotive Group

Automotive BDC Rep

Columbus, GA · On-site

$12 - $15.75/hr

Automotive BDC Salesperson Join Our Winning Team! SONS Chevrolet is seeking a motivated Internet Salesperson (BDC) to join our dynamic sales department. With a commitment to meeting our customers ...

McCombs Ford West

Service BDC Agent

San Antonio, TX · On-site

$13.81 - $15.75/hr

Experienced Automotive Service BDC Representative Responsibilities: * Manage incoming internet and phone inquiries and proactively pursue additional customer leads * Set appointments * Listen and be ...

MCCOMBS FORD WEST

Service BDC Agent

San Antonio, TX

$13.81 - $15.75/hr

Experienced Automotive Service BDC Representative Responsibilities: * Manage incoming internet and phone inquiries and proactively pursue additional customer leads * Set appointments * Listen and be ...

MCCOMBS FORD WEST

Service BDC Agent

San Antonio, TX · On-site

$13.81 - $15.75/hr

Experienced Automotive Service BDC Representative Responsibilities: * Manage incoming internet and phone inquiries and proactively pursue additional customer leads * Set appointments * Listen and be ...

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Automotive Bdc Representative information

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How much do automotive bdc representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for automotive bdc representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How many calls a day should a BDC agent make?

A BDC (Business Development Center) representative typically makes between 50 to 80 calls per day to follow up with leads and prospects. The exact number can vary based on dealership size, lead volume, and the quality of contacts, but consistent outreach is essential for success in this role.

How does an Automotive BDC Representative typically collaborate with sales and service departments within a dealership?

Automotive BDC Representatives work closely with both sales and service teams to ensure seamless communication between customers and the dealership. They handle inbound and outbound calls, schedule appointments, and follow up on leads, often acting as the first point of contact for potential buyers or service clients. Regular coordination with sales staff helps them provide timely updates on customer inquiries and appointments, while collaboration with the service department ensures accurate scheduling and customer satisfaction. This teamwork is essential for maintaining a positive customer experience and meeting dealership goals.

What are the key skills and qualifications needed to thrive as an Automotive BDC Representative, and why are they important?

To thrive as an Automotive BDC Representative, you need strong customer service skills, sales acumen, and often a high school diploma or equivalent. Familiarity with CRM software, dealership management systems, and phone/email communication platforms is typically required. Outstanding verbal communication, active listening, and persistence help professionals excel in building rapport with potential customers and supporting the sales team. These skills are crucial for generating leads, setting appointments, and driving dealership revenue through effective customer engagement.

What is the difference between Automotive Bdc Representative vs Automotive Sales Associate?

AspectAutomotive Bdc RepresentativeAutomotive Sales Associate
Primary RoleHandles customer inquiries, appointment setting, and lead management via phone and emailEngages customers directly on the lot, conducts vehicle demonstrations, and closes sales
Work EnvironmentOffice-based, primarily remote or dealership front deskDealership showroom and lot
Required SkillsCustomer service, communication, CRM proficiencySales skills, product knowledge, customer interaction

The Automotive Bdc Representative focuses on lead management and appointment setting, often working behind the scenes, while the Automotive Sales Associate interacts directly with customers to sell vehicles. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How do BDC agents get paid?

Automotive BDC representatives are typically paid through a combination of base salary and commissions or bonuses based on performance metrics such as appointment setting, lead conversions, or sales. Compensation structures can vary by dealership and may include incentives for meeting specific goals or quotas.

What does a BDC representative do?

A BDC (Business Development Center) representative handles inbound and outbound customer calls, schedules appointments, and follows up with potential buyers to generate sales leads. They use customer relationship management (CRM) tools to track interactions and support the dealership's sales team. Strong communication skills and knowledge of automotive products are essential for this role.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid positions are typically general managers or dealership owners, who oversee operations and profitability. These roles often earn six-figure salaries, with compensation influenced by dealership size, location, and performance. Automotive BDC representatives usually earn lower salaries and commissions compared to management roles.

What are Automotive BDC Representatives?

Automotive BDC (Business Development Center) Representatives are professionals who handle inbound and outbound customer communications for car dealerships. Their primary responsibilities include responding to online and phone inquiries, scheduling service appointments, and following up with potential and existing customers. They play a critical role in generating sales leads, improving customer service, and ensuring smooth communication between customers and the dealership's sales or service departments.
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Automotive Bdc Representative jobs near you
Automotive Sales BDC Representative

Automotive Sales BDC Representative

Maplecrest Ford

Mendham, NJ • On-site

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Automotive Sales BDC Representative

We are seeking a friendly, organized, and customer-focused Automotive BDC Representative to join our dealership team. This role is responsible for managing inbound and outbound leads, setting sales and service appointments, and maintaining ongoing communication with customers. You will be the first point of contact for many of our guests, helping guide them through their next step in the sales or service process.

If this sounds like the right fit for you, apply today and join the Maplecrest Ford of Mendham team!

What We Offer

  • Competitive pay: base salary plus commission & bonuses

  • Consistent, employee-friendly hours: Work ends at 5pm, no work on Sundays

  • 401(k)

  • Health, dental, and vision insurance

  • Paid time off & sick leave

  • Paid training and ongoing coaching from experienced managers

  • Employee discounts on vehicles and service

  Automotive Sales BDC Responsibilities

  • Answer and manage inbound sales calls, internet leads, and chat inquiries in a professional and timely manner

  • Ask questions to understand customer needs and match them with appropriate vehicles and sales consultants

  • Schedule and confirm sales appointments for the showroom, ensuring a smooth handoff to the sales team

  • Consistently follow up with prospects via phone, text, and email to drive show appointments and sales opportunities

  • Accurately log all customer interactions, notes, and outcomes in the CRM

  • Achieve contact, appointment, and show goals as outlined by the BDC or sales manager

  • Review your performance regularly (daily/weekly/monthly) to continuously improve results and time management


Automotive Sales BDC Requirements:

  • Previous BDC or call center experience required, with automotive experience preferred.

  • Comfortable using technology; training provided on all dealership tools and software

  • Strong customer service skills with a confident, friendly phone presence

  • Self-motivated, goal-oriented, and a positive team player

  • Excellent written and verbal communication skills

  • Valid driver’s license with a clean driving record

About Us:

Maplecrest Ford of Mendham has been proudly providing a customer-first approach to automotive sales and service in Morris County and beyond for 28 years. Our dedication to our customers and our community has earned us Ford Motor Company’s President’s Award for Customer Satisfaction 12 times.

We are a family-owned dealership with a stable, long-tenured team and a supportive and friendly work environment. If you’re looking for a rewarding career in automotive sales, we’d love to meet you!

We are an equal opportunity employer and prohibit discrimination or harassment of any kind, including but not limited to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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