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Automotive Bdc Representative Jobs (NOW HIRING)

Car Guys Inc.

BDC Representatives

Mooresville, NC

$95K - $150K/yr

Dealership BDC representative, Dealership Internet Representative, Automotive BDC Representative, Automotive internet representative, Automotive dealership BDC representative, Automotive dealership ...

Car Guys Inc.

BDC Representatives

Kingsport, TN

$67K - $97K/yr

Dealership BDC representative, Dealership Internet Representative, Automotive BDC Representative, Automotive internet representative, Automotive dealership BDC representative, Automotive dealership ...

Car Guys Inc.

BDC Manager

Little Rock, AR

$55K - $85K/yr

Dealership BDC representative, Dealership Internet Representative, Automotive BDC Representative, Automotive internet representative, Automotive dealership BDC representative, Automotive dealership ...

Archie Cochrane Motors, Inc

BDC Representative

Billings, MT · On-site

$14.75 - $19.75/hr

Automotive Bdc Representative The Automotive BDC Representative is responsible for managing inbound and outbound customer communications to generate appointments, improve customer retention, and ...

Koeppel Auto Group

Automotive BDC Representative

Queens, NY

$15.75 - $21/hr

Our BDC Representative is the first person our customers speak to whether it is online / Text ... This is a great career opportunity for applicants with automotive experience, or any other customer ...

Koeppel Auto Group

Automotive BDC Representative

New York, NY · On-site

$16.50 - $22/hr

Our BDC Representative is the first person our customers speak to whether it is online / Text ... This is a great career opportunity for applicants with automotive experience, or any other customer ...

Koeppel Auto Group

Automotive BDC Representative

New York, NY · On-site

$16.50 - $22/hr

Our BDC Representative is the first person our customers speak to whether it is online / Text ... This is a great career opportunity for applicants with automotive experience, or any other customer ...

Maplecrest Ford

Automotive Sales BDC Representative

Mendham, NJ · On-site

$14.75 - $19.75/hr

Automotive Sales BDC Representative We are seeking a friendly, organized, and customer-focused Automotive BDC Representative to join our dealership team. This role is responsible for managing inbound ...

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Automotive Bdc Representative information

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How much do automotive bdc representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for automotive bdc representative in the United States is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How many calls a day should a BDC agent make?

A BDC (Business Development Center) representative typically makes between 50 to 80 calls per day to follow up with leads and prospects. The exact number can vary based on dealership size, lead volume, and the quality of contacts, but consistent outreach is essential for success in this role.

How does an Automotive BDC Representative typically collaborate with sales and service departments within a dealership?

Automotive BDC Representatives work closely with both sales and service teams to ensure seamless communication between customers and the dealership. They handle inbound and outbound calls, schedule appointments, and follow up on leads, often acting as the first point of contact for potential buyers or service clients. Regular coordination with sales staff helps them provide timely updates on customer inquiries and appointments, while collaboration with the service department ensures accurate scheduling and customer satisfaction. This teamwork is essential for maintaining a positive customer experience and meeting dealership goals.

What are the key skills and qualifications needed to thrive as an Automotive BDC Representative, and why are they important?

To thrive as an Automotive BDC Representative, you need strong customer service skills, sales acumen, and often a high school diploma or equivalent. Familiarity with CRM software, dealership management systems, and phone/email communication platforms is typically required. Outstanding verbal communication, active listening, and persistence help professionals excel in building rapport with potential customers and supporting the sales team. These skills are crucial for generating leads, setting appointments, and driving dealership revenue through effective customer engagement.

What is the difference between Automotive Bdc Representative vs Automotive Sales Associate?

AspectAutomotive Bdc RepresentativeAutomotive Sales Associate
Primary RoleHandles customer inquiries, appointment setting, and lead management via phone and emailEngages customers directly on the lot, conducts vehicle demonstrations, and closes sales
Work EnvironmentOffice-based, primarily remote or dealership front deskDealership showroom and lot
Required SkillsCustomer service, communication, CRM proficiencySales skills, product knowledge, customer interaction

The Automotive Bdc Representative focuses on lead management and appointment setting, often working behind the scenes, while the Automotive Sales Associate interacts directly with customers to sell vehicles. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

How do BDC agents get paid?

Automotive BDC representatives are typically paid through a combination of base salary and commissions or bonuses based on performance metrics such as appointment setting, lead conversions, or sales. Compensation structures can vary by dealership and may include incentives for meeting specific goals or quotas.

What does a BDC representative do?

A BDC (Business Development Center) representative handles inbound and outbound customer calls, schedules appointments, and follows up with potential buyers to generate sales leads. They use customer relationship management (CRM) tools to track interactions and support the dealership's sales team. Strong communication skills and knowledge of automotive products are essential for this role.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid positions are typically general managers or dealership owners, who oversee operations and profitability. These roles often earn six-figure salaries, with compensation influenced by dealership size, location, and performance. Automotive BDC representatives usually earn lower salaries and commissions compared to management roles.

What are Automotive BDC Representatives?

Automotive BDC (Business Development Center) Representatives are professionals who handle inbound and outbound customer communications for car dealerships. Their primary responsibilities include responding to online and phone inquiries, scheduling service appointments, and following up with potential and existing customers. They play a critical role in generating sales leads, improving customer service, and ensuring smooth communication between customers and the dealership's sales or service departments.
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Automotive Bdc Representative jobs near you

BDC Sales Representative

Malloy Ford Charlottesville

Charlottesville, VA

$15 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

We are currently looking for a motivated member to join our Business Development Center. Successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are looking to further your career with an established and respected automotive dealership organization, join our team at Malloy Ford of Charlottesville!

As an Automotive BDC Representative, you will be directly responsible for monitoring following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required. If you are experienced in giving exceptional customer service, have excellent communication skills, and want to build a career as a BDC representative working with exciting new products, we look forward to talking with you!

Automotive BDC Representative Benefits:

  • Competitive hourly pay starts at $15-$25/hr (depending on experience) + bonus structure
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays
  • Ongoing training and career development support
  • Employee discounts on vehicles, parts, and service

Automotive BDC Representative Responsibilities:

  • Use interpersonal skills to build rapport with customers and set appointments for sales departments
  • Respond promptly and professionally to internet leads, phone calls, and live chat inquiries, ensuring satisfaction and increasing sales opportunities
  • Make outbound calls to follow up on unsold leads, missed appointments, and prior customer interest
  • Use CRM software to manage customer data, track communications, and schedule appointments
  • Follow custom scripts, email templates, and best practices to communicate consistently and effectively
  • Nurture leads who aren’t yet ready to buy with follow-up outreach and check-ins
  • Collaborate with sales, service, and management teams to coordinate handoffs and ensure lead quality
  • Maintain a high level of product knowledge and dealership offerings
  • Deliver an exceptional first impression that reflects the Malloy Auto brand

Automotive BDC Representative Qualifications:

  • At least 2 years of previous customer service / BDC/ call center experience is required
  • Previous sales experience, including inside sales, outside sales, retail sales is a plus
  • Steady work history and the commitment to starting a new career
  • Outgoing personality with expertise at developing relationships (i.e., a “people person")
  • Strong computer and CRM skills
  • Ability to learn and work within dealership systems
  • Excellent verbal and written communication abilities
  • Highly organized with strong attention to detail and follow-through
  • Automotive experience is a plus but not required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.