Senior Director, Training & Retail Excellence

Born/Co-founded in 2009, Maison Francis Kurkdjian is a luxury fragrance house that carries the name of one of the most celebrated perfumers of our time. Based in Paris, Maison Francis Kurkdjian is a Maison housed under LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.

The Maison is known for its creativity, know-how, product quality, global upscale distribution, and customer experience. Designed out of the tradition of a luxury perfumery, the fragrance nevertheless advocates a contemporary vision of the art, of creating and wearing perfume. Maison Francis Kurkdjian has a very selective distribution network in more than 45 countries over the world within the ultra-premium segment of the market. In the US and North America, products are sold at Bergdorf Goodman, Neiman Marcus, and select Saks Fifth Avenue, Bloomingdales, Holt Renfrew and Nordstrom stores as well as the Maison Francis Kurkdjian boutique in the Miami Design District.

Maison Francis Kurkdjian is part of the LVMH Group.

The Senior Director of Training & Retail Excellence will strategize, lead, and implement all aspects of Education and Retail Excellence planning across the omnichannel journey in collaboration with global HQ. This role is responsible for managing structured training programs that meet the needs of the business, develop competencies, elevate storytelling, and improve the client experience. This full time, NY based position will oversee Field, Beauty Advisor, and in store team development with an acute focus on training elevation, a best-in-class luxury client experience, and consistency of retail excellence across all brand touchpoints to uphold the highest standards for our Maison.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Training

• Lead the roadmap planning driving the North America Training & Retail excellence strategy annually, with refinement seasonally and quarterly.
• Oversee end-to-end training program development and implementation across all brand touchpoints – delivering compelling content and elevating Maison storytelling
• Oversee Maison Francis Kurkdjian Field and in-store team onboarding programs in partnership with Field Leadership, HR, and HQ Training Team.
• Lead continuous education to ensure the Maison Francis Kurkdjian brand standards are being elevated with consistency and care, utilizing available tools and Maison resources
• Lead annual Training workshops, including Train the Trainer & Regional Summits
• Create leadership and team development programs centered around client service excellence and CRM recruitment and retention
• Fuel ongoing field coaching by establishing side by side in store with field teams to drive daily client experience standards and discipline
• Drive retention and leadership initiatives to ensure engagement and ongoing education with tenured Field team members. 
• Track and share progress of training implementation and monitor quantitative and qualitative results
• Ensure the Maison Francis Kurkdjian brand identity and experience is respected in all the points of distribution, continuously liaising with the Field Team
• Support key launches & campaign moments with an educational approach that will elevate each and deliver extraordinary customer experiences

Retail Excellence

• Drive vision for Retail Excellence standards in North America region to ensure elevated standards are upheld and consistent in all points of distribution
• Drive retail excellence adapted to each partner and retailer  
• Support vision to continue to elevate brand as key luxury leader in the industry
• Partner with our Maison Francis Kurkdjian global team to adapt and develop all curriculum and tools needed to deliver retail excellence in the North America market
• Oversee programs that supplement retailer CRM system maximization in partnership with BAs and Field Teams
• Partner with various NYO teams including marketing, sales, ecommerce and visual merchandising to ensure cohesion to the overall retail excellence standards

Eventing

• Concept and support execution of events that drive sales while elevating brand experience, driving strategic traffic at key moments to retail doors, and reaching new audiences
• Deliver breakthrough brand events that maximize sales and visibility by translating campaign creative and storytelling into extraordinary brand experiences
• Lead VIC events in key doors with top clients and brand advocates
• Redefine the Retail Event Strategy to balance the role of In Store and Offsite events, and sharpen the conceptual development and expression via event execution

Leadership

• Set and manage Training & Eventing Budget for North America
• Travel across North America to partner on field development, in store leadership development and ongoing consistency of the Maison Francis Kurkdjian Client Experience
• Collaborate with Field Teams to create accountability for client data capture and develop and execute training to support the CRM needs
• Lead annual Client Experience assessment in partnership with Field Leadership Teams
• Stay deeply immersed in industry trends and competitive best practices - to strategize opportunities for future planning
• Energizes and enables others

• 8-10+ years Training or Retail Excellence experience in luxury, prestige beauty and/or prestige retail sector
• Experience working with Retail and/or Wholesale, PR, CRM, Creative and Visual functions to enable 360 programming
• Strong communication skills - both written and verbal, including the ability to present and drive training  
• Proven experience coaching and developing field teams to drive results.
• Proven experience monitoring, tracking, and reporting KPIs to fuel results
• Ability to lead, manage and develop a team as well as key capabilities
• Thinks strategically with an understanding of the marketplace and the consumer environment
• Some travel required

NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $165-185k.