Food & Beverage Supervisor- Part-Time-$27.50 Per hr.

Minimum three years experience supervising a variety of outlets.

Availability Friday, Saturday, and Sunday.

ESSENTIAL FUNCTIONS

Monitor quality of service by observing or asking customers about needs; resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate

action.

Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their work assignments.

Implement procedures to control food and labor costs.

Administer procedures related to Internal Audit. Inspect facilities and equipment for clean, safe and sanitary conditions.

Maintain positive working relationships with regular vendors, guests, and co-workers.

Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.

Monitor the quality of food preparation (cooking techniques, food temperatures, plate presentation). Monitor storage and rotation of food stock and supplies to insure sanitation and inventory procedures are in accordance to hotel guidelines.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintain an open line of communication between guests, management, and service staff; discuss operational problems with co-workers or supervisors in order to work out solutions.

• Schedule and attend required meetings.

• Follow hotel standards for safety and security.

• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.

• Perform general cleaning tasks to adhere to health and safety standards.

• Perform in the capacity of any position supervised.

• Keep work area clean and organized.

• Complete other duties as assigned by supervisor.

• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

PHYSICAL REQUIREMENTS:

Sitting

Walking

Climbing stairs

Crouching/Bending/Stooping

Reaching

Grasping

Pushing/Pulling

Near Vision

Far Vision

Hearing

Talking

Smell

Taste

Lifting/Carrying(# lbs.) – up to 50 lbs.

OTHER DUTIES

Assimilate into The Sun Hill’s culture through understanding, supporting and participating in all elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Sun Hill and Hilton from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

Servers

Cashier

Host/Hostess

Food Runner

Buss Person

Attendant

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of basic food preparation and restaurant operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.

• Considerable skill in math and algebraic equations using percentages.

• Ability to walk, stand, and/or bend continuously to perform essential job functions.

• Ability to lift up to 75 lbs., and to lift lighter objects overhead.

• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Ability to work under pressure and deal with stressful situations during busy periods.

• Ability to access and accurately input information using a moderately complex computer system.

QUALIFICATION STANDARDS EDUCATION

High school graduate or equivalent required. Some college preferred.

EXPERIENCE

Food and Beverage service experience, preferably at a supervisory level.

LICENSES OR CERTIFICATES

Must obtain any government required licenses or certificates including a California Food Handlers Card; CA Responsible Beverage Server registrations with CAL ABC

CPR certification and/or 1st Aid Training preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Any other project assigned by your immediate supervisor.

NOTICE:

Standing, bending, stooping, and lifting weights up to and including lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.