Account Executive, Title & Closing Operations - Home Equity & Originations Services

Overview
Are you motivated to unleash your ultimate potential and grasp an exciting career opportunity, ServiceLink may be a great fit for you. ServiceLink, the unrivaled best in the mortgage industry, seeks an individual with excellent communication and customer service skills to fill the leadership role of Account Executive, Title & Closing Operations. The ideal candidate will serve as a motivating force building high performance teams and establishing working relationships within a team environment. If you are confident in your ability to maximize this high visibility position and advance our Serve First culture, we invite you to apply today. There may never be a better time to join and grow with ServiceLink, a company built on the core values of entrepreneurship and empowerment.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
A DAY IN THE LIFE
In this role, you will...
• Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Manage and participate in the daily functions of multiple service teams
• Build and maintain employee morale and facilitate employee training
• Review daily all assigned Work in Progress reports to ensure completion of tasks
• Manage workload issues across teams, proposes and implements efficiency initiatives
WHO YOU ARE
You possess ...
. Prior experience as a Title/Closing Operations Team Leader or up to 3 years experience in the real estate, banking, or vendor management industry
. Knowledge of title search and underwriting processes
. Excellent organizational, communication, and customer service skills
. The ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
Responsibilities
• Review daily all assigned Work in Progress reports to ensure completion of tasks
• Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Manage and participate in the daily functions of multiple service teams
• Manage workload issues across teams, proposes and implements efficiency initiatives as deemed necessary
• Enforce staff adherence to client time requirements
• Take responsibility for the teams' accuracy, efficiency, timeliness, and completion of duties
• Maintain and communicate department policies and procedures
• Conduct staff meetings to convey operational issues
• Take actions to maintain relationships with clients and vendors
• Maintain open communication with team members, other departments, clients, vendors, and management
• Review departmental profitability to keep costs and fees within company guidelines
• Maintain and approve department payroll
• Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
• Review and evaluate staff performance
• Monitor and review employee time and attendance and conduct employee counseling sessions with Human Resources and recommend discipline as required
• Participate and make recommendations in the employee selection process
• Build and maintain employee morale
• Identify and recommend promotions to team leader positions
• Review and sign off on authorized items
• Complete all other duties as assigned by management
• Perform all other duties as assigned
Qualifications
• Prior experience as a Title/Closing Operations Team Leader or up to 3 years experience in the real estate, banking, or vendor management industry
• High School diploma or equivalent preferred
• Knowledge of real estate title, closing and underwriting processes
• Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
• Knowledge of personal computers and Microsoft software products