Job Title
Account Manager
Job Post Summary
We are seeking an Account Manager to manage client relationships, ensure high levels of customer satisfaction, and support business growth within logistics and supply chain operations. This role involves coordinating with internal teams, resolving operational challenges, monitoring account performance, and identifying opportunities to enhance service delivery and efficiency.
Job Roles and Responsibilities
Manage day to day client relationships and act as the primary point of contact
Ensure customer satisfaction through proactive communication and issue resolution
Coordinate with cross functional teams to support service delivery
Monitor account performance and provide insights for improvement
Conduct regular client reviews and maintain strong engagement
Identify opportunities for upselling and service expansion
Handle account inquiries and resolve operational challenges efficiently
Support revenue growth through strategic client management
Qualifications and Certifications
Bachelor's degree in Business, Logistics, Supply Chain Management or related field preferred
Experience in account management or client facing roles
Background in logistics, transportation or supply chain is preferred
Strong communication and stakeholder management skills
Ability to analyze account performance and make data driven decisions
Strong organizational and multitasking abilities
Benefits
Health and wellness benefits
Career growth opportunities
Collaborative work environment
Training and development programs
