$17 - $23/hr
Full-time
Posted 29 days ago
Job description
OSU-Stillwater
Contact Name & EmailBrian Nuttall, brian.nuttal@okstate.edu
Work ScheduleMonday through Friday, 8:00am-5:00pm with occasional evenings and weekends.
Appointment LengthRegular Continuous/Until Further Notice
Hiring Range$17.00 - $23.00
Hourly
Special Instructions to ApplicantsFor full consideration, please include a resume, cover letter and contact information for three professional references.
About this PositionThe Specialist Tech Support provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position is responsible for performing specialized operational, technical, or analytical tasks within the assigned domain.
As part of the IT Technology Support Team, this role resolves customer issues, documents service requests, and collaborates with IT groups to implement practical solutions. The position assists customers on an ongoing basis and is available to respond to urgent needs immediately. Team members are assigned service topics, document solutions, and analyze incidents to identify trends, updating documentation as needed.
Required Qualifications- High School/GED (degree must be conferred on or before agreed upon start date)
HS/GED and two years post-secondary education and two years related experience OR HS/GED and four years related experience
Certifications, Registrations, and/or Licenses:
- Valid driver's license.
- Bachelor's
IT or Communication
- Two or more years of technical writing.
- Experience with OSU systems or other institutional knowledge.
- Experience with incident management systems and technical support environments.
- Certifications, Registrations, and/or Licenses:
- Professional technical certifications (A+, ITIL, HDI, or others approved by management).
- Skills, Proficiencies, and/or Knowledge:
- Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
- Strong troubleshooting and repair skills for hardware/software.
- Excellent verbal and written communication skills.
- High degree of critical thinking and customer service attitude.
- Ability to work well under stressful conditions.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Technical Support Technician?
A: To succeed as a Technical Support Technician, key technical skills include proficiency in operating systems, software applications, and hardware troubleshooting, as well as knowledge of networking fundamentals and data security protocols. Essential soft skills include excellent communication and problem-solving abilities, patience and empathy when interacting with customers, and strong analytical and time management skills to efficiently resolve complex issues. By combining these technical and soft skills, Technical Support Technicians can provide high-quality support, build customer trust, and advance in their careers to more senior technical roles or specialized areas like technical leadership or training.
Q: What is the career path for a Technical Support Technician?
A: A Technical Support Technician typically starts as an entry-level role, providing initial support and troubleshooting for customers or internal stakeholders, and progresses to mid-level roles such as Senior Technical Support Specialist or Technical Support Team Lead, where they oversee teams and develop technical documentation. As they gain experience, they can move into senior roles like Technical Support Manager or Escalation Engineer, focusing on complex issue resolution and process improvement. With further development, Technical Support Technicians can transition into related fields like IT Project Management, Quality Assurance, or even Sales Engineering, leveraging their technical expertise and customer-facing skills.
