About Evergreen Home Heating and Energy
Sourced by ZipRecruiter
Industry
Construction
Company size
11 - 50 Employees
Headquarters location
Seattle, WA, US
Year founded
1975
Job description
Overview
Responsibilities
Qualifications
We are seeking a skilled Program Manager to drive strategic initiatives and lead complex programs for one of our key accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.
Responsibilities
- Manage multiple complex programs within the Technical Professional Services practice
- Implement and maintain program management processes and best practices
- Lead and coordinate program teams of anywhere from 5-30 members, including both on-shore and off-shore resources
- Monitor program budgets and track program metrics and KPIs
- Develop and maintain project plans based on KPI and deliverables
- Build and maintain strong relationships with stakeholders and facilitate crossfunctional collaboration
- Drive business development initiatives through excellent delivery and client relationship management
- Identify and pursue opportunities for account growth and additional service offerings
- Ensure consistent client satisfaction and maintain strong client relationships
- Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering workstreams.
- Serve as the primary point of contact for telecom programs with customer technical and leadership teams.
- Lead executive-level status reviews, steering committee meetings, and roadmap discussions.
- Proactively manage customer expectations, risks, and escalations.
- Build trusted advisor relationships with telecom clients and internal leadership.
Qualifications
- 10+ years of experience in leading complex technical programs
- Experience in client-facing roles managing program delivery and stakeholder relationships
- Proven track record of managing teams of 5-30 members
- Strong technical background with experience in managing software development or data-focused projects
- Demonstrated experience in budget management and tracking program financials
- Excellent contractual documentation management skills
- Proficiency in implementing program management methodologies and best practices
- Experience working with both on-shore and off-shore teams
- Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
- Proven track record in business development and growing client accounts
- Work out of Insight Global’s Dallas or Atlanta office 4 days a week.
Preferred Qualifications
- 10+ years of experience in leading complex technical programs in telecom industry
- Strong technical background with experience in managing network rollout or telecom software services projects
- Experience with Agile and traditional project management methodologies
- Knowledge of data technologies and applications
- Industry certifications (e.g., PMP, Scrum Master, SAFe)
- 10+ years of experience in leading complex technical programs
- Experience in client-facing roles managing program delivery and stakeholder relationships
- Proven track record of managing teams of 5-30 members
- Strong technical background with experience in managing software development or data-focused projects
- Demonstrated experience in budget management and tracking program financials
- Excellent contractual documentation management skills
- Proficiency in implementing program management methodologies and best practices
- Experience working with both on-shore and off-shore teams
- Expertise in Microsoft Azure DevOps, Jira, Asana, Airtable and/or other Project Management tools
- Proven track record in business development and growing client accounts
- Work out of Insight Global’s Dallas or Atlanta office 4 days a week.
Preferred Qualifications
- 10+ years of experience in leading complex technical programs in telecom industry
- Strong technical background with experience in managing network rollout or telecom software services projects
- Experience with Agile and traditional project management methodologies
- Knowledge of data technologies and applications
- Industry certifications (e.g., PMP, Scrum Master, SAFe)
Frequently asked questions
Q: What skills or qualities help someone succeed as a Program Manager?
A: To succeed as a Program Manager, key technical skills include proficiency in project management methodologies (e.g., Agile, Waterfall), experience with project management tools (e.g., Asana, Jira), and knowledge of data analysis and reporting. Soft skills such as strong communication, leadership, and problem-solving abilities, as well as emotional intelligence and adaptability, are also crucial for effective program management. By combining these technical and soft skills, Program Managers can successfully lead cross-functional teams, drive project outcomes, and foster a collaborative work environment that supports career growth and effectiveness in the role.
Q: What is the career path for a Program Manager?
A: A Program Manager's typical career progression involves starting as a Project Coordinator or Assistant Program Manager, where they gain hands-on experience in project planning, execution, and delivery. As they advance to mid-level roles, such as Program Manager or Senior Program Manager, they develop expertise in program strategy, team leadership, and stakeholder management, with opportunities to develop skills in areas like Agile methodologies, project management tools, and business acumen. Ultimately, senior Program Managers can transition into executive roles, such as Director of Program Management or Portfolio Manager, or pursue careers in related fields like business development, product management, or consulting.
