About Empire Office
Sourced by ZipRecruiter
Industry
Retail
Company size
501 - 1,000 Employees
Headquarters location
New York, NY, US
Year founded
1946
Job description
About Empire & Co.
Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.
As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.
OverviewEmpire & Co. is seeking a Walls Account Coordinator to join our growing team and work from our Atlanta office.
This role is responsible for providing exceptional customer service and project coordination support throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order management, order tracking, installation coordination, project follow-up, and client communication.
The Walls Account Coordinator will partner closely with sales, operations, vendors, and clients to support projects from initial order through installation and project completion while helping ensure projects are delivered accurately, efficiently, and with a high level of client satisfaction.
The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment.
Key ResponsibilitiesSales & Project Coordination
Support the sales team throughout all phases of project execution
Acquire vendor discounts and verify pricing (CDA)
Assist with specification review and verification
Complete quote and order entry documentation
Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
Complete applicable order instructions and supporting documentation
Color code floor plans and organize counts
Request Certificates of Insurance (COI)
Manage and reserve COM and COL requirements
Manage COD processes and handle auto pricing
Assist with labor quote requests
Ensure proper approvals prior to quote conversion
Request proforma invoices when deposits are required
Ensure orders are properly released within Hedberg
Confirm receipt of purchase orders with vendors
Confirm vendor acknowledgements
Create and manage vendor requests for deposits
Lead resolution of acknowledgement discrepancies
Create and maintain order status reports throughout project execution
Coordinate timelines and communicate updates across teams
Create Operations requests (union/non-union; standard time/overtime)
Assist in preparing installation packages and project documentation
Maintain punch list documentation and communicate updates to clients
Order punch list items and coordinate approvals where applicable
Create laser and RA tickets to support freight claims when necessary
Support installation completion and project closeout activities
Coordinate invoicing upon delivery and installation completion
Process day-two orders and follow-up items
Maintain ongoing client communication to support satisfaction and issue resolution
Input and maintain customer and vendor records
Request and coordinate warranty information
Prepare Product Mix Reports
Skills & Qualifications
- High School Diploma plus 1–3 years of professional experience required
- Bachelor’s degree or equivalent combination of education and experience preferred
- Prior experience in project coordination, commercial interiors, walls, architectural products, furniture dealership, construction, customer support, or related industries preferred
- Furniture dealership and/or Walls experience is a plus but not required
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
- Strong written and verbal communication skills
- Demonstrated ability to take initiative and think proactively
- Comfortable handling multiple priorities and deadlines simultaneously
- Strong organizational and time management skills with exceptional attention to detail
- Strong critical thinking and problem-solving capabilities
empireoffice.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Account Coordinator?
A: To succeed as an Account Coordinator, key technical skills include proficiency in project management tools, such as Asana or Trello, and a strong understanding of marketing principles, including branding and campaign execution. Soft skills like excellent communication, organizational, and time management abilities are also crucial, as well as the ability to build strong relationships with clients and team members. These strengths support career growth by enabling Account Coordinators to effectively manage multiple projects, meet deadlines, and deliver high-quality results, ultimately leading to career advancement opportunities in account management or leadership roles.
Q: What is the career path for a Account Coordinator?
A: A typical career progression for an Account Coordinator involves starting as an entry-level role, where they assist in managing client relationships, coordinating projects, and performing administrative tasks. As they gain experience, they can move into mid-level roles such as Account Manager or Senior Account Coordinator, where they take on more responsibility for client relationships, project management, and team leadership. Ultimately, senior roles like Account Director or Business Development Manager may be attainable, where they oversee large-scale client accounts, develop business strategies, and drive revenue growth.
