Full-time
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Job description
The Dispatcher / Operations Coordinator is responsible for owning the scheduling and lifecycle of compliance service work orders from initial request through billing readiness. This role ensures that all work is scheduled efficiently, completed on time, and—most critically—entered and closed out with a high degree of accuracy.
This position plays a key role in operational efficiency, technician productivity, and revenue flow by maintaining clean, complete, and timely work order data.
Work Order Management
Create, update, and manage work orders in the company system
Ensure all required job details are accurate and complete at creation
Track work order status from assignment through completion
Review completed work orders for accuracy, completeness, and required documentation
Close out work orders and submit them as billing-ready
Scheduling & Dispatching
Own day-to-day scheduling and prioritization of all compliance work
Assign work orders to technicians based on capacity, geography, and job type
Maintain balanced workload distribution across technicians
Proactively schedule work to minimize last-minute assignments
Escalate scheduling conflicts, capacity constraints, or priority issues to management as needed
Customer & Internal Coordination
Field incoming service requests via phone and email
Communicate scheduling timelines and updates to customers as needed
Coordinate with field technicians to ensure timely job completion and proper documentation
Follow up with technicians to resolve missing or incomplete information
2+ years experience in dispatching, scheduling, or operations coordination (service industry preferred)
Strong attention to detail and commitment to data accuracy
Ability to manage multiple priorities and shifting schedules
Comfortable working in systems and maintaining organized records
Strong communication and follow-up skills
Ability to take ownership of workflows and drive tasks to completion
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Operations Coordinator?
A: To succeed as an Operations Coordinator, key technical skills include proficiency in project management tools such as Asana or Trello, strong Microsoft Office skills, and familiarity with data analysis software like Excel. Soft skills like effective communication, problem-solving, and time management are also crucial, as well as the ability to work collaboratively with cross-functional teams and adapt to changing priorities. These strengths enable Operations Coordinators to efficiently manage day-to-day operations, drive process improvements, and support business growth, ultimately contributing to their career advancement and professional development.
Q: What is the career path for a Operations Coordinator?
A: A typical career path for an Operations Coordinator involves progression from entry-level roles such as Operations Assistant or Logistics Coordinator, to mid-level positions like Operations Manager or Supply Chain Coordinator, and eventually to senior roles like Operations Director or Senior Logistics Manager. Key opportunities for skill development and professional growth in this role include developing project management, communication, and problem-solving skills, as well as gaining expertise in areas such as process improvement, data analysis, and team leadership. Long-term career prospects for Operations Coordinators may include transitioning into executive leadership roles, pursuing specialized careers in fields like supply chain management or logistics, or leveraging their operational expertise to drive business growth and innovation.