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Ticket Operations Jobs (NOW HIRING)

AEG

Manager, Lightning Ticket Operations

Tampa, FL · On-site

Job Summary The Manager of Lightning Ticket Operations will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office ...

Auburn

Assistant Director, Ticket Operations

Auburn, AL · On-site

$55 - $75/hr

Auburn Athletics is excited to begin the search for an Assistant Director, Ticket Operations ! This role aids in managing and leading the athletic department's ticketing operations (Football, Men ...

New

AEG

Ticket Operations Manager

Kannapolis, NC · On-site

Through the development, management, and implementation of ticket sales strategies, the Ticket Operations Manager will play a critical role in the long-term success of the franchise. Ideal candidates ...

AEG

Manager, Ticket Operations

Pearl, MS · On-site

Manager, Ticket Operations About the Mud Monsters The Mississippi Mud Monsters are a professional baseball team in the Frontier League, playing at Trustmark Park in Pearl, Mississippi. Our business ...

AEG

Regional Director, Ticket Operations

Birmingham, AL · On-site

The Regional Director of Ticket Operations will oversee the implementation and execution of ticket operations across three teams - Gwinnet Stripers, Birmingham Barons, and Rome Emperors. This role is ...

NCSU

Ticket Office Operations Assistant

Raleigh, NC

Ticket operations include the following sports: football, men's and women's basketball, volleyball, baseball, softball, wrestling, and gymnastics. Ticket Office employees will be responsible for ...

AEG

Ticket Operations- Internship

Irvine, CA · On-site

$16.25 - $21.25/hr

Works closely with Director of Ticket Operations & Data Analytics and the Assistant Director of Ticket Operations * Provide the highest level of service, ensuring all issues are resolved in an ...

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How much do ticket operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ticket operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

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ticket operations jobs near you
Infographic showing various Ticket Operations job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Manager, Lightning Ticket Operations

Vinik Sports Group

Tampa, FL

Full-time

Re-posted 18 days ago

Job description

Job Summary

The Manager of Lightning Ticket Operations will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office operations. Reporting directly to the Director of Lightning Ticket Operations, this position will take ownership of key responsibilities, collaborate across departments and bring energy and innovation to a fast-paced environment.

Essential Duties & Responsibilities
  • Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system
  • Utilize Ticketmaster One and Archtics to support daily ticket operations execution
  • Assist in setting up various Group and Single game offers
  • Collaborate with Sales & Service, Premium, Marketing, Finance, Arena Operations, Partnership, and Guest Services to ensure seamless event execution
  • Perform daily financial reporting of activity through Archtics system
  • Work with Marketing and Game Presentation departments on setting up for ancillary event sales
  • Assist with customer service issues on game nights and over the phone
  • Assist in mobile ticketing applications and processes
  • Training and development of event night supervisors
  • Participate in organizational and department personal development activities
  • Perform other duties, as assigned
Supervisory & Management Responsibilities
  • Oversee two full-time Lightning Ticket Operations Coordinators
  • Assist with hiring, recruiting and management of part-time staff
Game/Event Responsibilities
  • Game/Event Night Responsibilities: Yes
  • Approximate number of events worked per year: 30-40
Qualifications
  • Bachelor's Degree required in Sport Management or related field
  • Proven leadership skills with the ability to motivate, coach, and develop employees
  • 3-5 years of related work experience, primarily in Ticket Operations
  • Technical experience with Archtics and Ticketmaster One systems required
  • Strong commitment to delivering exceptional customer service and fan experiences
  • Excellent attention to detail and commitment to accuracy
  • Strong interpersonal skills and the ability to build effective working relationships across departments
  • Excellent written and verbal communication skills
  • Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
  • Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
Working Conditions
  • Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
  • This is an onsite role; flexibility to work a minority of time remotely.
  • Ability to work extended hours including late nights, holidays, and weekends as needed
  • Ability to work prolonged periods sitting at a desk and working on a computer.
  • Ability to lift/carry/move up to 10lbs
  • Ability to work in cold indoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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