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Workforce Management Real Time Analyst Jobs (NOW HIRING)

Walmart

Manager, Workforce Planning

Farmington, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

Walmart

Manager, Workforce Planning

Bentonville, AR · On-site

$80K - $155K/yr

The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership * Lead the end-to ...

LPL Financial

VP, Workforce Management

Fort Mill, SC

$121K - $202K/yr

Deep expertise in workforce management, scheduling and real-time operations, workforce optimization, service level management, operational performance management, and workforce analytics

New

radiology partners

Workforce Management Analyst

$60K - $70K/yr

Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure ... Monitor real-time performance, manage schedules, call queues, attendance, and schedule adherence to ...

Globe Life

Workforce Management Analyst (Remote)

Could you be our next Workforce Management Analyst ? Globe Life is looking for a Workforce ... Monitor queues and agent performance in real-time to make necessary adjustments, such as rerouting ...

Globe Life

Manager, Workforce Management

Mckinney, TX · On-site

Scheduling optimization * Real-time queue management * Advanced Excel * Power BI or Tableau ... Strong analytical skills * Leadership experience * Call center experience * Bachelor's degree or ...

Selene Holdings

Workforce Management Specialist

Monitor real-time adherence dashboards, workforce management systems, and operational queues ... trend analysis. * Participate in workforce management initiatives and operational improvement ...

Chewy

CS Workforce Specialist II

Louisville, KY

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

Chewy

CS Workforce Specialist II

Pittston, PA

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

Chewy

CS Workforce Specialist II

Louisville, KY · On-site

... a Customer Service Workforce Specialist II who is hard-working, analytical, and can think ... of Queue Management, Real Time Analysis (RTA), Service Avoidance Analysis, and real time ...

MCI Careers

Workforce Management Manager

Wichita, KS

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... and real-time management functions. * Advanced analytical and reporting capabilities, with the ...

CreditOne

Workforce Analyst II - S2

Las Vegas, NV · On-site

Description Position Summary The Workforce Analyst II - S2 position supports the Customer Service ... Real time management of department goals including: Global ASA, Staffing Compliance and Forced ...

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Workforce Management Real Time Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management real time analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for workforce management real time analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a workforce management real time analyst?

A Workforce Management Real Time Analyst monitors and manages real-time contact center operations to ensure optimal staffing and service levels. They track call volume, agent adherence, and intraday performance, making adjustments as needed to meet service goals. Their role involves communicating with teams, addressing staffing gaps, and responding to unexpected changes such as high call volumes or absenteeism. By analyzing data and trends, they help maintain efficiency and improve overall workforce performance.

What are the typical daily responsibilities of a workforce management real time analyst?

As a Workforce Management Real Time Analyst, your daily tasks often include monitoring agent schedules, tracking call volume and service levels, and making real-time adjustments to optimize coverage. You may also communicate with team leaders, provide updates on operational metrics, and flag issues such as staffing shortages or unexpected surges in demand. Collaborating closely with supervisors and other departments, you help ensure a smooth workflow and consistently high customer service standards. This role is fast-paced, requiring quick decision-making and a proactive approach to managing workforce challenges as they arise.

What are the key skills and qualifications needed to thrive as a workforce management real time analyst?

To thrive as a Workforce Management Real Time Analyst, you need strong analytical skills, attention to detail, and typically a background in business, statistics, or a related field. Experience with workforce management systems such as NICE IEX, Aspect, or Verint, and proficiency in Excel and real-time monitoring tools are usually required. Excellent communication, problem-solving, and multitasking abilities set top performers apart in this role. These competencies are essential to efficiently monitor staffing, respond to changing call volumes, and support smooth, effective operations within customer service environments.

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Workforce Management Real Time Analyst jobs near you
Infographic showing various Workforce Management Real Time Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

Manager, Workforce Planning

Farmington, AR • On-site

Walmart
Retail • 10K+ employees

6.0

Company rating: 6.0 out of 10

Based on 22,509 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Recommended by students

Paid breaks

Respectful managers

Learn more about Walmartexternal

$80K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Position Summary...Location: Bentonville, AR (onsite)
The Manager, Workforce Management is responsible for leading the end-to-end Workforce Management function for assigned Marketplace Operations business areas. This role oversees workforce planning execution, scheduling, real-time operations, staffing optimization, vendor performance, and operational governance while partnering across Operations, Forecasting, Finance, Product, Analytics, and BPO teams. The position leads Schedulers and Real-Time Analysts and serves as the primary Workforce Management partner for operational leaders. What you'll do...Workforce Management Leadership
  • Lead the end-to-end Workforce Management function across assigned business areas.
  • Own workforce execution from forecast intake through scheduling, intraday management, and reporting.
  • Establish Workforce Management governance and best practices.
Scheduling & Workforce Planning
  • Lead schedule creation, optimization, publication, and schedule change management.
  • Optimize staffing while balancing business requirements and employee experience.
Intraday & Real-Time Operations
  • Lead intraday workforce execution to achieve service levels.
  • Manage schedule adherence, occupancy, staffing risks, overtime, VTO, and contingency plans.
Operational Performance
  • Monitor workforce KPIs and drive corrective actions.
  • Conduct workforce reviews to improve efficiency and operational performance.
Cross-Functional Partnership
  • Partner with Operations, Forecasting, Finance, Product, Analytics, HR, Engineering, and BPO partners to execute workforce strategies.
Vendor & BPO Workforce Management
  • Oversee Workforce Management execution across outsourced operations.
  • Ensure vendor staffing and scheduling align with business expectations.
Continuous Improvement
  • Drive automation, process improvements, and Workforce Management system enhancements.
  • Standardize Workforce Management processes and documentation.
People Leadership
  • Lead, coach, and develop Schedulers and Real-Time Analysts.
  • Establish performance expectations and support career development.
Minimum Qualifications
  • Bachelor's degree in Business, Operations, Supply Chain, Engineering, or a related field.
  • 8+ years of Workforce Management, Scheduling, Real-Time Management, or Contact Center Operations experience.
  • 3+ years of people leadership experience.
  • Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.
  • Advanced Microsoft Excel skills and strong analytical abilities.
Preferred Qualifications
  • Retail, eCommerce, Marketplace, or omnichannel operations experience.
  • Experience managing BPO workforce operations.
  • Experience with SQL, Tableau, or Power BI.
  • Knowledge of Erlang, scheduling optimization, and intraday management.
Success Metrics
  • Service Level Achievement
  • Schedule Efficiency
  • Schedule Adherence
  • Occupancy
  • Staffing Variance
  • Overtime & VTO Optimization
  • Productivity
  • Workforce Utilization
  • Stakeholder Satisfaction
Core Competencies
  • Workforce Management
  • Scheduling
  • Intraday Operations
  • Operational Excellence
  • Leadership
  • Continuous Improvement
  • Data-Driven Decision Making
  • Cross-Functional Collaboration
Why This Role Matters This role translates workforce strategies into operational execution, ensuring Marketplace Operations consistently delivers strong service levels, operational efficiency, and an excellent customer and seller experience. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification Primary Location... 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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