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Weekend Itsm Jobs (NOW HIRING)

Astreya

Service Desk Specialist II

San Francisco, CA · On-site

... in weekend on-call rotations as part of a Follow-the-Sun support model, as scheduled and in compliance with all applicable labor laws. * Manage intake of support requests through the client's ITSM ...

Astreya

Service Desk Specialist II

San Francisco, CA · On-site

... in weekend on-call rotations as part of a Follow-the-Sun support model, as scheduled and in compliance with all applicable labor laws. * Manage intake of support requests through the client's ITSM ...

Astreya

Service Desk Specialist II

San Francisco, CA · On-site

... in weekend on-call rotations as part of a Follow-the-Sun support model, as scheduled and in compliance with all applicable labor laws. * Manage intake of support requests through the client's ITSM ...

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

... the ITSM system • Act as a frontline escalation point, engaging on-call technical teams or ... weekends and holidays as scheduled • Strong independent troubleshooting and decision-making ...

Purple Drive Technologies

SAP Basis Consultant

Omaha, NE · On-site

$63.75 - $83.25/hr

Familiarity with IT Service Management (ITSM) tools and processes . * Willingness to work weekends/off-hours as required. Nice-to-Have Skills * Knowledge of S/4 HANA migration . * Exposure to ...

Udt

Service Desk Manager

Hollywood, FL · Hybrid

Ensure full coverage planning for business hours, after-hours, on-call, and weekend support based ... Operational Excellence & ITSM Maturity * Own and continuously refine all Service Desk SOPs ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Document client interactions and issue resolutions promptly and accurately using our HALO ITSM ... Flexibility to work rotating shifts, including weekends, and holidays. * Commitment to attaining ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Document client interactions and issue resolutions promptly and accurately using our HALO ITSM ... Flexibility to work rotating shifts, including weekends, and holidays. * Commitment to attaining ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Document client interactions and issue resolutions promptly and accurately using our HALO ITSM ... Flexibility to work rotating shifts, including weekends, and holidays. * Commitment to attaining ...

Genesis10

Overnight Service Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

Accurately log, categorize, prioritize, and document all tickets in the ITSM system * Act as a ... Ability to work overnight shifts, including weekends and holidays as scheduled * Strong independent ...

New

USAN

Support Engineer I (Night Shift)

Norcross, GA · On-site

Document client interactions and issue resolutions promptly and accurately using our HALO ITSM ... Flexibility to work rotating shifts, including weekends, and holidays. * Commitment to attaining ...

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Weekend Itsm information

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$32K

$75.3K

$131K

How much do weekend itsm jobs pay per year?

As of May 28, 2026, the average yearly pay for weekend itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

More about Weekend Itsm jobs
What cities are hiring for Weekend Itsm jobs? Cities with the most Weekend Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Weekend Itsm jobs? States with the most job openings for Weekend Itsm jobs include:
What job categories do people searching Weekend Itsm jobs look for? The top searched job categories for Weekend Itsm jobs are:
Weekend Itsm jobs near you
Infographic showing various Weekend Itsm job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 3% Full Time, 88% Part Time, and 3% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.
Service Desk Specialist II

Service Desk Specialist II

Astreya

San Francisco, CA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Astreya rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

39th of 204 rated it services

Job description

WHAT THIS JOB ENTAILS
The Service Desk Specialist II will support one of Astreya's key clients. This is a hands-on, onsite role responsible for delivering L2 technical support across corporate computing environments at multiple locations. The role will troubleshoot and resolve hardware and software issues while striving to deliver excellent customer service to every end-user. You need to be an eager learner and put that learning to practice in-line with company and client policies and procedures.
SCOPE
Experience Level: Applies company policies and procedures to resolve a variety of issues in creative ways
Problem Complexity: Works on problems of moderate to diverse scope where analysis of situation or data requires evaluation of identifiable factors
Independence: Receives general instruction on routine work; detailed instructions on new assignments
Relationships: Builds productive internal and external working relationships; exercises judgment within defined procedures and practices
YOUR ROLES AND RESPONSIBILITIES
End User Support
  • Deliver in-person, onsite IT support for client staff covering all corporate computing devices including laptops, desktops, phones, and tablets.
  • Troubleshoot operating systems and platforms across macOS, Windows, Linux, iOS, and Android.
  • Provide IT support through Slack and Jira, handling request intake, diagnostics, troubleshooting, and user guidance.
  • Perform password resets and assist with account recovery in accordance with client policies.
  • Participate in weekend on-call rotations as part of a Follow-the-Sun support model, as scheduled and in compliance with all applicable labor laws.
  • Manage intake of support requests through the client's ITSM (Jira); perform initial triage; and escalate or route issues per established workflows.
  • Conduct backup and restoration of user data as needed in accordance with documented client procedures.
  • Troubleshoot printer and peripheral device issues including toner replacement and initial diagnosis.
  • Maintain communication, professionalism, and a strong customer service orientation throughout all support interactions.
Desktop & Device Management
  • Execute initial setup, configuration, deployment, and provisioning of laptops, phones, tablets, and peripherals including MacBook, iPad, iPhone, Windows, and Linux devices.
  • Perform routine maintenance, diagnostics, and device repairs.
  • Troubleshoot and resolve endpoint issues using Mobile Device Management (MDM) and endpoint management tools such as Jamf, Entra, and Intune.
  • Ensure all devices comply with security and organizational compliance requirements.
Field Operations & Onsite Infrastructure Support
  • Support local site infrastructure including workstation connectivity, conference room technology, and shared devices.
  • Provide onsite support across Mission and Mission Bay office locations in San Francisco.
  • Collaborate with internal teams including IT, Security, Engineering, and Workplace to facilitate issue resolution in accordance with documented response and escalation procedures.
Inventory & Asset Tracking
  • Tag assets and apply asset labels during device provisioning activities.
  • Package assets to prepare for shipping and distribution.
  • Track hardware assets, accessories, and inventory levels per the client's inventory management procedures, including updates to the asset management system.
  • Maintain thorough documentation within the client's asset management tool for devices from receipt through deployment and eventual retirement.
  • Restock and manage IT vending machines and loaner device inventory (supplies provided by the client).
Ticketing & Support Systems
  • Use the client's Jira ITSM to log, classify, and track issue resolution per established workflows.
  • Appropriately redirect or escalate support requests to specialized internal teams (e.g., Workplace, Engineering, Security) when issues fall outside the scope of vendor responsibilities.
  • Adhere to applicable client policies, security procedures, IT standards, and operational guidelines as provided at or before the effective date of engagement.
REQUIREMENTS
  • Bachelor's degree (B.S./B.A.) from a four-year college or university and 2-5 years' related experience and/or training; or equivalent combination of education and experience
  • Hands-on experience troubleshooting hardware, software, and connectivity issues across macOS, Windows, Linux, iOS, and Android
  • Working knowledge of MDM platforms including Jamf, Microsoft Intune, and/or Entra
  • Familiarity with ITSM platforms; experience with Jira preferred
  • Demonstrated ability to work independently, manage competing priorities, and exercise sound judgment
  • Strong interpersonal and communication skills; customer-centric mindset
  • Ability to participate in scheduled weekend on-call rotations
  • Ability to work onsite at assigned client locations across multiple markets
PREFERRED QUALIFICATIONS
  • CompTIA A+, Apple Certified Support Professional (ACSP), or equivalent certification
  • Experience with asset management systems and hardware lifecycle processes
  • Familiarity with Follow-the-Sun support models and distributed team environments
  • Experience utilizing AI platforms (e.g., Microsoft Copilot, ChatGPT) in daily support workflows
Salary Range
$27.24 - $45.40 USD (Hourly)
  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days
    401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
  • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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