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Information Technology Help Desk Support Jobs (NOW HIRING)

US Tech Solutions

IT Help Desk Support

Woodland, CA ยท On-site

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

MV Transportation

IT Help Desk Support

Kent, WA ยท On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

K2 Staffing, LLC

IT Help Desk Support - Level I

Nassau, NY ยท On-site

$55K - $65K/yr

New User On-boarding Qualifications & Requirements * 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL ยท On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...

Tactacam

IT Help Desk Technician

Billings, MT ยท On-site

In this role, you will be a key member of our exceptional IT Help Desk team, supporting over 500 employees and contractors across both onsite and remote environments. Reporting day to day to the ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT ยท On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Tactacam

IT Help Desk Technician

Billings, MT ยท On-site

In this role, you will be a key member of our exceptional IT Help Desk team, supporting over 500 employees and contractors across both onsite and remote environments. Reporting day to day to the ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX ยท On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ ยท On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT ยท On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

Rural King

IT Help Desk Support Tier I

Mattoon, IL ยท On-site

$16.50 - $20.15/hr

... Help Desk Support role works within the Rural King Information Technology support center is to diagnose and resolve hardware and software related issues. This includes answering questions for Rural ...

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Information Technology Help Desk Support information

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$13

$23

$34

How much do information technology help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology help desk support in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an information technology help desk support?

Information Technology Help Desk Support professionals are specialists who provide technical assistance and support to users experiencing issues with their computer systems, software, or hardware. They typically handle troubleshooting, answer user questions, and resolve technical problems through various communication channels such as phone, email, or chat. Their main goal is to ensure that users can effectively use technology and minimize downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an information technology help desk support?

To thrive as an Information Technology Help Desk Support, you need solid troubleshooting skills, a foundational understanding of computer hardware, software, and networking, and often an associate degree or relevant certifications like CompTIA A+. Experience with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These competencies ensure efficient technical support, minimize user downtime, and help maintain overall organizational productivity.

What are some common challenges faced by information technology help desk support, and how can they be managed?

Information Technology Help Desk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Successfully managing these challenges involves prioritizing tasks, staying up-to-date with the latest technology trends, and developing strong interpersonal skills to provide clear, patient support. Working collaboratively with team members and using knowledge bases or ticketing systems can also improve efficiency and problem resolution.

What is the difference between Information Technology Help Desk Support vs Network Support Specialist?

AspectInformation Technology Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, on-siteNetwork infrastructure, server rooms, on-site and remote
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers
Common Search & ComparisonYesNo

While both roles support IT infrastructure, Help Desk Support primarily assists end-users with hardware and software issues, often remotely. Network Support Specialists focus on maintaining and troubleshooting network infrastructure, including routers and switches. Help Desk roles are more customer-facing, whereas Network Support roles require specialized networking skills. Understanding these differences helps in choosing the right career path or job search focus.

More about Information Technology Help Desk Support jobs

What cities are hiring for Information Technology Help Desk Support jobs?

Cities with the most Information Technology Help Desk Support job openings:

What states have the most Information Technology Help Desk Support jobs?

States with the most job openings for Information Technology Help Desk Support jobs include:

What are popular job titles related to Information Technology Help Desk Support jobs?

For Information Technology Help Desk Support jobs, the most frequently searched job titles are:

Information Technology Help Desk Support jobs near you
Infographic showing various Information Technology Help Desk Support job openings in the United States as of September 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Help Desk Support

Woodland, CA โ€ข On-site

US Tech Solutions
IT Servicesย โ€ขย 1 - 5K employees
Learn more about US Tech Solutionsexternal

Full-time

Re-posted 20 days ago

Job description

Company Description

USTECHย is a global firm providing a wide-range of talent on-demand and total workforce solutions.ย 
Through theย USTECHย Talent Network of 100% company-owned and managed offices, we provide highly-skilled professionals whose education, skills and experience are vetted and matched to your unique hiring needs, work environment and company requirements.

Our 24x7 global service delivery drives time and cost out of any recruiting and staffing process (15-30% cost reduction in most cases) across all of our services and solutions, providing you with the talent you need on-demand when, where and how you need it.ย 

Job Description

Job Title : Technician, Information Systems /IT Help Desk Support
Location : Woodland Hills , CA 91367
Duration : One year project

Job ID : 14958

Pay rate an hour -18.00 an hour

Qualifications:

  • High School Diploma (or equivalent) with additional education preferred.
  • IT Help Desk Support experience (application & hardware support). Technical Training & Certifications: Client Certifications.

Responsibilities:

  • Daily support of network and workstation printers
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
  • Escalates problems to a technician as necessary
  • Keeps the customer up to date on the progress of problem resolution
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information
  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
  • Responsible for on-site hardware & consumables inventory
  • Responsible for printer procurement as required by the customer
  • Responsible for printer hot swap inventory
  • Documents and reports all fleet meter reads Maintains printer fleet tools/databases.
  • Thanks ,Asmaย 
Additional Information

All your information will be kept confidential according to EEO guidelines.

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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

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