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Information Technology Help Desk Support Jobs (NOW HIRING)

K2 Staffing

We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... ESI provides service and support to over 378 facilities in the long-term care continuum that employ ...

MCI Careers

IT Help Desk Technician

Wichita, KS

The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10-15 Tier 1 help desk agents in a fast-paced service delivery environment. This position ensures ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

MCI Careers

IT Help Desk Technician

Wichita, KS

The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...

Cottingham & Butler

IT Help Desk Specialist

Dubuque, IA · On-site

Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

The role involves assisting with IT support, troubleshooting, and providing excellent customer ... warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Routine visits to regional offices for staff support Required Traits & Characteristics: * Proven ...

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Information Technology Help Desk Support information

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How much do information technology help desk support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for information technology help desk support in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an information technology help desk support?

Information Technology Help Desk Support professionals are specialists who provide technical assistance and support to users experiencing issues with their computer systems, software, or hardware. They typically handle troubleshooting, answer user questions, and resolve technical problems through various communication channels such as phone, email, or chat. Their main goal is to ensure that users can effectively use technology and minimize downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an information technology help desk support?

To thrive as an Information Technology Help Desk Support, you need solid troubleshooting skills, a foundational understanding of computer hardware, software, and networking, and often an associate degree or relevant certifications like CompTIA A+. Experience with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These competencies ensure efficient technical support, minimize user downtime, and help maintain overall organizational productivity.

What are some common challenges faced by information technology help desk support, and how can they be managed?

Information Technology Help Desk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Successfully managing these challenges involves prioritizing tasks, staying up-to-date with the latest technology trends, and developing strong interpersonal skills to provide clear, patient support. Working collaboratively with team members and using knowledge bases or ticketing systems can also improve efficiency and problem resolution.

What is the difference between Information Technology Help Desk Support vs Network Support Specialist?

AspectInformation Technology Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, on-siteNetwork infrastructure, server rooms, on-site and remote
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers
Common Search & ComparisonYesNo

While both roles support IT infrastructure, Help Desk Support primarily assists end-users with hardware and software issues, often remotely. Network Support Specialists focus on maintaining and troubleshooting network infrastructure, including routers and switches. Help Desk roles are more customer-facing, whereas Network Support roles require specialized networking skills. Understanding these differences helps in choosing the right career path or job search focus.

More about Information Technology Help Desk Support jobs

What cities are hiring for Information Technology Help Desk Support jobs?

Cities with the most Information Technology Help Desk Support job openings:

What states have the most Information Technology Help Desk Support jobs?

States with the most job openings for Information Technology Help Desk Support jobs include:

What are popular job titles related to Information Technology Help Desk Support jobs?

For Information Technology Help Desk Support jobs, the most frequently searched job titles are:

Information Technology Help Desk Support jobs near you
Infographic showing various Information Technology Help Desk Support job openings in the United States as of September 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Help Desk - Supervisor

Hauppauge, NY • On-site

LNK International, Inc.
51 - 200 employees
Learn more about LNK International, Inc.external

Full-time

Re-posted just now

Job description

IT Help Desk Supervisor


LNK International is seeking a knowledgeable and customer-focused Help Desk Supervisor to oversee daily operations of the Help Desk and ensure prompt, professional support for all end users. This role is responsible for supervising help desk staff, managing workload distribution, improving support processes, and maintaining high customer service standards. In addition to supervisory responsibilities, the Help Desk Supervisor is expected to actively participate in daily ticket handling, providing hands-on technical support and contributing directly to help desk workload as needed.

Responsibilities

  • Supervise day-to-day Help Desk operations and support request workflows.
  • Provide leadership, coaching, and technical guidance to help desk technicians and build a strong working team with a customerfocused attitude.
  • Ensure timely and effective resolution of end-user issues.
  • Actively work on help desk tickets, including troubleshooting, resolving, and documenting technical issues.
  • Perform hands-on technical tasks such as account provisioning, system troubleshooting, and hardware/software support.
  • Monitor performance metrics and prepare operational reports.
  • Respond to escalated issues and ensure proper resolution.
  • Maintain service standards, escalation procedures, and technical documentation.
  • Identify process improvements and contribute to support optimization.
  • Coordinate technician training and development.
  • Oversee help sheets, usage guides, and FAQ materials.
  • Research new technologies and make recommendations to support Help Desk operations.

Position Requirements

  • Proven experience as a Help Desk Supervisor or Senior Technician.
  • Strong technical knowledge of computer systems, software, networking, and support tools.
  • Experience with Windows 10/11, M365, Azure, Active Directory, and AV technologies.
  • Proficiency with help desk ticketing systems and remote support tools.
  • Ability and willingness to perform daily hands-on help desk support tasks.
  • Excellent troubleshooting, communication, and customer service skills.
  • Demonstrated leadership and team development abilities.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize effectively in a fast-paced environment.

Education

  • Associate degree or CompTIA A+ certification with 2+ years of experience, or 4+ years of equivalent experience.

The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as permitted by law.


LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.


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