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Information Technology Help Desk Support Jobs (NOW HIRING)

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... This individual will be involved with basic service ticket response, onsite support, and project ...

First Class Air Support LLC

IT Help Desk Intern

Louisville, KY · On-site

$13.75 - $18.25/hr

First Class Air Support, a First Class Air brand and trusted name in the aerospace industry, is looking for an IT Help Desk Intern to join our dynamic team in Louisville, KY. In this role, you'll ...

CREGGER COMPANY INC

IT Help Desk

Irmo, SC

Provide support from our main office to any remote or local end users for the installation ... Qualifications * 2-3 years of hands-on IT support experience in a professional environment.

JERSEY COLLEGE

IT Coordinator

Cleveland, TN · On-site

We are seeking an IT Help Desk Specialist to support the technology needs of our campus. This on-site role is responsible for assisting end-users, managing IT infrastructure, maintaining internal and ...

Revel Staffing

IT Help Desk Specialist

Plano, TX · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices ... Bilingual Spanish-English communication skills are required, as this role regularly supports and ...

Revel Staffing

IT Help Desk Specialist

Pittsburgh, PA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...

Ford Office

IT Help Desk Technician

Connellsville, PA · On-site

The IT Help Desk Technician serves as the first point of contact for clients seeking technical ... Support basic application installation, configuration, usage questions, and rollouts for client ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Providing remote IT support across a variety of systems and platforms * Solving complex challenges ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved ...

Zolon Tech

Service Desk Support

Quantico, VA · On-site

Key Qualifications: 1- 2yrs IT help desk/service desk experience Windows 10/11, O365, remote ... support for imaging/VIP/SIOC as needed. Location: Quantico, VA (On-Site) Clearance: TS with SCI ...

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Information Technology Help Desk Support information

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$13

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How much do information technology help desk support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for information technology help desk support in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an information technology help desk support?

Information Technology Help Desk Support professionals are specialists who provide technical assistance and support to users experiencing issues with their computer systems, software, or hardware. They typically handle troubleshooting, answer user questions, and resolve technical problems through various communication channels such as phone, email, or chat. Their main goal is to ensure that users can effectively use technology and minimize downtime caused by technical issues.

What are the key skills and qualifications needed to thrive as an information technology help desk support?

To thrive as an Information Technology Help Desk Support, you need solid troubleshooting skills, a foundational understanding of computer hardware, software, and networking, and often an associate degree or relevant certifications like CompTIA A+. Experience with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and resolving issues. These competencies ensure efficient technical support, minimize user downtime, and help maintain overall organizational productivity.

What are some common challenges faced by information technology help desk support, and how can they be managed?

Information Technology Help Desk Support professionals often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. Successfully managing these challenges involves prioritizing tasks, staying up-to-date with the latest technology trends, and developing strong interpersonal skills to provide clear, patient support. Working collaboratively with team members and using knowledge bases or ticketing systems can also improve efficiency and problem resolution.

What is the difference between Information Technology Help Desk Support vs Network Support Specialist?

AspectInformation Technology Help Desk SupportNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, on-siteNetwork infrastructure, server rooms, on-site and remote
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers
Common Search & ComparisonYesNo

While both roles support IT infrastructure, Help Desk Support primarily assists end-users with hardware and software issues, often remotely. Network Support Specialists focus on maintaining and troubleshooting network infrastructure, including routers and switches. Help Desk roles are more customer-facing, whereas Network Support roles require specialized networking skills. Understanding these differences helps in choosing the right career path or job search focus.

More about Information Technology Help Desk Support jobs

What cities are hiring for Information Technology Help Desk Support jobs?

Cities with the most Information Technology Help Desk Support job openings:

What states have the most Information Technology Help Desk Support jobs?

States with the most job openings for Information Technology Help Desk Support jobs include:

What are popular job titles related to Information Technology Help Desk Support jobs?

For Information Technology Help Desk Support jobs, the most frequently searched job titles are:

Information Technology Help Desk Support jobs near you
Infographic showing various Information Technology Help Desk Support job openings in the United States as of September 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

Information Technology Help Desk

Colorado Springs, CO • On-site

Kratos Defense
National Security and International Affairs • 1 - 5K employees
Learn more about Kratos Defenseexternal

$72K - $76K/yr

Full-time

Re-posted 9 hours ago

Kratos Defense & Security Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers' toughest challenges. Our culture is fast-paced and innovative.  We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. We have an exciting opportunity for an Information Technology Help Desk III. This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the organization. The position manages day-to-day support needs including account provisioning, helpdesk ticket resolution, device setup, and audiovisual systems, while also handling more advanced troubleshooting and contributing to process improvements. The ideal candidate brings a solid foundation in Windows and/or macOS environments, strong communication skills, and the ability to navigate a fast-paced setting with efficiency and care.

  • Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations.
  • Respond to and resolve routine helpdesk tickets — password resets, software installs, printer/network issues, hardware troubleshooting.
  • Handle escalated issues requiring deeper troubleshooting, including OS-level problems, network connectivity, application errors, and system configuration.
  • Set up, maintain, and troubleshoot AV equipment for meetings, conference rooms, and events (video conferencing systems, displays, microphones, speakers).
  • Maintain accurate documentation of IT assets, tickets, and standard operating procedures.
  • Manage user accounts and permissions across core business systems (email, SSO, shared drives, etc.).
  • Coordinate with vendors and outside providers for repairs, equipment orders, and service issues as needed.
  • Identify recurring issues and recommend process or system improvements.

  • 2+ years of experience in IT support, helpdesk, or a similar technical support role.
  • Solid understanding of Windows and/or macOS environments, Active Directory/Azure AD (or equivalent), and common business applications.
  • Experience with onboarding/offboarding processes and account provisioning tools.
  • Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays, conferencing hardware).
  • Strong troubleshooting skills with the ability to explain technical issues in plain language to non-technical staff.
  • Excellent communication skills and a customer-service mindset.
  • Ability to prioritize and manage multiple requests in a fast-paced environment.
  • Comfortable lifting and moving equipment (monitors, laptops, AV gear) as needed.

Preferred Skills/Experience

  • Relevant certifications (CompTIA A+, Network+, Microsoft certifications, etc.).
  • Experience supporting a hybrid or multi-office workforce.
  • Basic scripting or automation experience for repetitive IT tasks.
#LI-Onsite 
The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education
Salary Range: $72,900-$76,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.   


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