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Telecom Operations Manager Jobs (NOW HIRING)

MCI Careers

Operations Manager

Wichita, KS

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... The Operations Manager serves as the senior on‑site leader responsible for operational delivery ...

Excelacom

In-depth understanding of telecom operations such as sales, provisioning, and customer lifecycle management along with industry convergence trends, regulatory challenges, and competitive dynamics.

Sunrise Telecom

Operations Manager

Smithville, MO · On-site

$78K - $109K/yr

Operations Manager Immediate Supervisor: Director of Operations Manager, Owner Position: Exempt Non-Exempt General Job Summary: Responsible for all aspects of day-to-day operations of two or more ...

Excelacom

MO · On-site

In-depth understanding of telecom operations such as sales, provisioning, and customer lifecycle management along with industry convergence trends, regulatory challenges, and competitive dynamics.

Zealot Labs, Inc.

$100 - $195/hr

... management protocols. * + Experience building with LLMs and AI agents. * + Background in CNO, SIGINT, or government telecom operations. * + Clearly interested in stepping away from purely manual ...

New

Mavenir

Director, Support Engineering

Richardson, TX · On-site

Telecom operations specifically with software deployment, and support * Mobile Telecommunication ... People management and technical leadership, or equivalent experience leading multinational teams.

MCI Careers

Operations Manager

Wichita, KS · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

Hubbell Incorporated

Operations Manager

Hamilton, OH · On-site

Job Overview The Operations Manager coordinates and manages the manufacturing activities of several ... Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell ...

PruittHealth

Telecom Analyst

Norcross, GA · On-site

$60 - $90/hr

... operation of telecom systems 5.Generate telecommunications usage and network traffic reports 6 ... Avaya suite (Communication Manager 5.2.1 or higher), * Contact Center (Ring Central RingCx and ...

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Telecom Operations Manager information

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$31K

$63.5K

$118.5K

How much do telecom operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for telecom operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.
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Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Senior Principal, Business Consulting - Telecom Contact Center Transformation

Infosys

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description


Senior Principal - Telecom Contact Center Transformation
Company: Infosys Consulting
Location: United States (multiple locations / client travel required)
Practice: Communications, Media & Entertainment (CME)
Infosys Consulting is seeking a Senior Principal specializing in Contact Center Transformation for Telecommunications clients to lead large-scale customer experience (CX) and service transformation programs for major telecom operators such as AT&T, T-Mobile, Verizon, and global communications providers.
This executive-level consulting role sits at the intersection of customer experience strategy, contact center technology modernization, AI-driven service automation, and telecom operations transformation.
The Senior Principal will serve as a trusted advisor to telecom C-suite leaders (Chief Customer Officer, Chief Digital Officer, Head of Care, CIO) and lead complex consulting engagements that transform customer support operations across voice, digital channels, and AI-enabled service platforms.
The role combines business strategy, consulting leadership, and technology transformation expertise, helping telecom providers modernize legacy call centers into omnichannel, AI-enabled customer engagement platforms.
Key Responsibilities:
Client Leadership & Executive Advisory
  • Serve as a trusted advisor to telecom executives on customer care strategy, contact center modernization, and CX transformation.
  • Lead executive workshops with customer care, digital, and IT leadership within telecom organizations.
  • Shape strategic roadmaps for omnichannel contact centers and AI-enabled service operations.

Consulting Engagement Leadership
  • Lead large-scale consulting engagements ($5M-$50M+) focused on telecom customer service transformation.
  • Oversee multi-disciplinary consulting teams across strategy, operations, and technology implementation.
  • Deliver transformation programs including:
    • Omnichannel contact center modernization
    • AI-driven customer service automation
    • Intelligent IVR and conversational AI deployment
    • Workforce optimization and agent experience improvements
    • Digital self-service platforms

Contact Center & CX Transformation: Lead consulting initiatives across key domains:
Contact Center Strategy
  • Customer care operating model transformation
  • Service cost optimization
  • Customer journey redesign
  • Customer experience strategy

Technology Transformation
  • Migration from legacy call center infrastructure to cloud contact center platforms
  • Integration of digital channels including chat, SMS, social messaging, and video
  • Deployment of AI virtual agents and intelligent routing

AI & Automation
  • Agentic AI deployment
  • Conversational AI and chatbots
  • Intelligent automation of service workflows
  • Predictive analytics for customer service

Telecom Industry Expertise
Advise telecom clients on challenges specific to communications service providers including:
High-volume service operations
  • Network-related customer issues
  • BSS/OSS integrations
  • Service activation and provisioning
  • Billing and service management platforms
  • Customer churn reduction

Business Development & Growth
  • Drive consulting revenue growth within telecom customer care transformation
  • Build executive relationships with telecom operators
  • Lead proposal development and large consulting pursuits
  • Identify new opportunities across CX, AI, and digital service transformation.

Thought Leadership
  • Develop telecom CX transformation frameworks
  • Publish insights on AI-driven contact centers
  • Represent Infosys Consulting in industry forums and telecom conferences

Contact Center Technology Expertise:
Strong familiarity with major contact center and CX platforms such as:
Contact Center Platforms
  • Genesys
  • NICE CXone
  • Five9
  • Amazon Connect
  • Cisco Contact Center
  • Avaya

Customer Experience Platforms
  • Salesforce Service Cloud
  • Adobe Experience Cloud
  • Zendesk
  • ServiceNow Customer Service Management

AI & Automation
  • Conversational AI platforms
  • Generative AI for customer service
  • Speech analytics
  • Workforce optimization tools

Key Client Programs:
  • The engagements this leader may oversee:
  • Modernization of AT&T customer care operations to AI-enabled omnichannel support.
  • Implementation of cloud contact center platforms (CCaaS) for telecom providers.
  • AI-based customer service automation and virtual agents.
  • Transformation of legacy IVR systems to conversational AI platforms.
  • Customer journey redesign for 5G and digital services.
  • Service cost reduction programs for large telecom care organizations.

Basic Qualifications:
  • Bachelor's degree or foreign equivalent required. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 10+ years' experience within the Telecom industry and at least 5 years of advisory consulting experience in comparable consulting services.
  • Ability to travel 4 days a week to multiple local, state and national client locations.
  • Ability to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessary.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
  • An MBA with an advanced degree or equivalent experience in Communications, Media, or Entertainment business
  • Strong client-facing skills including presentations to senior leadership, advice and consult with clients.
  • Strong experience working with major telecom operators including AT&T, Verizon, T-Mobile, Vodafone, Orange, Comcast, etc.
  • Deep understanding of Telecom customer care operations, Service provisioning workflow, Telecom billing and customer management, and Network operations impact on customer support.

The estimated total annual compensation (Base + Bonus) range for candidates based out on NJ, IL, NY, CA & WA will be $ 210,000 - $ 256,667
EEO/About Us
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Us
Infosys Consulting is a global management consulting firm helping some of the world's most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today's digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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