... Operations Analyst/Administrator to support the day-to-day administration. The primary ... Assign and manage phone extensions according to established location-based numbering plans.
... Operations Analyst/Administrator to support the day-to-day administration. The primary ... Assign and manage phone extensions according to established location-based numbering plans.
$69 - $83/hr
Construction management experience ... Telecom operations leadership. * Critical facilities operations or commissioning experience.
New
$69 - $83/hr
Construction management experience ... Telecom operations leadership. * Critical facilities operations or commissioning experience.
New
WI · On-site
$69 - $83/hr
Construction management experience ... Telecom operations leadership. * Critical facilities operations or commissioning experience.
New
WI · On-site
$69 - $83/hr
Construction management experience ... Telecom operations leadership. * Critical facilities operations or commissioning experience.
New
Network / Voice / Telecom Operations Position Summary Provide Tier II support for enterprise Cisco ... Cisco Unified Communications Manager (CUCM) * Cisco Unity * Cisco Jabber * Cisco Webex Calling
Network / Voice / Telecom Operations Position Summary Provide Tier II support for enterprise Cisco ... Cisco Unified Communications Manager (CUCM) * Cisco Unity * Cisco Jabber * Cisco Webex Calling
Telecom QA/QC Technician
Olathe, KS · On-site
$25 - $35/hr
... managers. Key Responsibilities * Review daily production reports, photos, redlines, and job ... Track and log daily QA/QC findings to support operational improvements * Ensure closeout packages ...
Quick apply
Telecom QA/QC Technician
Olathe, KS · On-site
$25 - $35/hr
... managers. Key Responsibilities * Review daily production reports, photos, redlines, and job ... Track and log daily QA/QC findings to support operational improvements * Ensure closeout packages ...
Telecom Services Specialist
Lake Buena Vista, FL · On-site
$24.10 - $30.15/hr
Telecom Services Specialist Req ID: 10158211 Enterprise Technology - Telecom Operations Services is ... Manage services for system upgrades, events, resort rehabs, and large-scale Telecom projects
Telecom Services Specialist
Lake Buena Vista, FL · On-site
$24.10 - $30.15/hr
Telecom Services Specialist Req ID: 10158211 Enterprise Technology - Telecom Operations Services is ... Manage services for system upgrades, events, resort rehabs, and large-scale Telecom projects
Senior Telecom Engineer
Columbus, OH · On-site
$100 - $135/hr
Collaborate on incident response, problem management, and change execution activities. * Documentation, Standards & Operational Readiness- Maintain telecom architecture, configuration, and ...
Senior Telecom Engineer
Columbus, OH · On-site
$100 - $135/hr
Collaborate on incident response, problem management, and change execution activities. * Documentation, Standards & Operational Readiness- Maintain telecom architecture, configuration, and ...
Senior Telecom Engineer
Columbus, OH · On-site
Support operational readiness and continuous improvement initiatives. Telecom Strategy, Architecture & Vendor Management - Partner with the Telecom Architect to define, influence, and execute the ...
Senior Telecom Engineer
Columbus, OH · On-site
Support operational readiness and continuous improvement initiatives. Telecom Strategy, Architecture & Vendor Management - Partner with the Telecom Architect to define, influence, and execute the ...
Senior Telecom Engineer
Columbus, OH · On-site
Support operational readiness and continuous improvement initiatives. Telecom Strategy, Architecture & Vendor Management - Partner with the Telecom Architect to define, influence, and execute the ...
Senior Telecom Engineer
Columbus, OH · On-site
Support operational readiness and continuous improvement initiatives. Telecom Strategy, Architecture & Vendor Management - Partner with the Telecom Architect to define, influence, and execute the ...
Telecom Operations Analyst/Administrator
Cincinnati, OH · On-site
$65 - $70/hr
Assign and manage phone extensions according to established location-based numbering plans ... Experience documenting procedures and maintaining operational runbooks. * Active Directory user ...
Quick apply
Telecom Operations Analyst/Administrator
Cincinnati, OH · On-site
$65 - $70/hr
Assign and manage phone extensions according to established location-based numbering plans ... Experience documenting procedures and maintaining operational runbooks. * Active Directory user ...
Operations Manager
Saginaw, MI · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
Operations Manager
Saginaw, MI · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
Operations Manager
Rocky Hill, CT · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
Operations Manager
Rocky Hill, CT · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
Operations Manager
Sedro Woolley, WA · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
Operations Manager
Sedro Woolley, WA · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
Demonstrate a strong understanding of Configuration Management (CM), Performance Management (PM ... Provide telecom domain guidance for AI/ML and agentic use cases related to telecom operations and ...
Demonstrate a strong understanding of Configuration Management (CM), Performance Management (PM ... Provide telecom domain guidance for AI/ML and agentic use cases related to telecom operations and ...
Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance, and incident management domains. * Lead customer ...
Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance, and incident management domains. * Lead customer ...
Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance, and incident management domains. * Lead customer ...
Serve as the primary onsite Lead Architect for Agentic AI-driven telecom transformation across NOC, SOC, network operations, service assurance, and incident management domains. * Lead customer ...
Client Operations Manager
$60K - $80K/yr
S. and international telecom clients, ensuring: * Flawless delivery of contracted services ... Management * Serve as the primary operational point of contact for assigned telecom clients.
Quick apply
Client Operations Manager
$60K - $80K/yr
S. and international telecom clients, ensuring: * Flawless delivery of contracted services ... Management * Serve as the primary operational point of contact for assigned telecom clients.
CMT / SP - Telecom
Passaic, NJ · On-site
Strong background in Telecom operations (NOC / Core / ITSM) * Experience with ServiceNow (ITSM ... Has at least 3 years' experience managing operations or analyzing and implementing process ...
CMT / SP - Telecom
Passaic, NJ · On-site
Strong background in Telecom operations (NOC / Core / ITSM) * Experience with ServiceNow (ITSM ... Has at least 3 years' experience managing operations or analyzing and implementing process ...
Strong background in Telecom operations (NOC / Core / ITSM) * Experience with ServiceNow (ITSM ... Has at least 3 years' experience managing operations or analyzing and implementing process ...
Strong background in Telecom operations (NOC / Core / ITSM) * Experience with ServiceNow (ITSM ... Has at least 3 years' experience managing operations or analyzing and implementing process ...
Network and Telecom Administrator
Vancouver, WA · On-site +1
Job Summary Clark County is seeking a Network and Telecom Administrator. This person will be the ... Follow sound operational and change-management practices, including validation, rollback planning ...
Network and Telecom Administrator
Vancouver, WA · On-site +1
Job Summary Clark County is seeking a Network and Telecom Administrator. This person will be the ... Follow sound operational and change-management practices, including validation, rollback planning ...
Telecom Operations Manager information
See salary details
$31K - $39K
20% of jobs
$40.9K is the 25th percentile. Wages below this are outliers.
$39K - $46.9K
20% of jobs
The median wage is $52.7K / yr.
$46.9K - $54.9K
14% of jobs
$54.9K - $62.8K
9% of jobs
$62.8K - $70.8K
11% of jobs
$72.4K is the 75th percentile. Wages above this are outliers.
$70.8K - $78.7K
6% of jobs
$78.7K - $86.7K
6% of jobs
$86.7K - $94.6K
4% of jobs
$94.6K - $102.6K
3% of jobs
$102.6K - $110.5K
2% of jobs
$110.5K - $118.5K
4% of jobs
$31K
$63.5K
$118.5K
How much do telecom operations manager jobs pay per year?
What is a telecom operations manager?
What are the key skills and qualifications needed to thrive as a telecom operations manager?
What are the main challenges telecom operations managers face when overseeing network performance and reliability?
What is the difference between Telecom Operations Manager vs Network Technician?
| Aspect | Telecom Operations Manager | Network Technician |
|---|---|---|
| Credentials | Bachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+ | Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred |
| Work Environment | Oversees teams, manages projects, and coordinates telecom services in office or field settings | Hands-on installation, maintenance, and troubleshooting of network hardware and systems |
| Employer & Industry Usage | Telecom companies, service providers, large corporations | Telecom providers, IT service companies, network installation firms |
The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.
Is a telecom operations manager a high paying job?
What cities are hiring for Telecom Operations Manager jobs?
Cities with the most Telecom Operations Manager job openings:
What states have the most Telecom Operations Manager jobs?
States with the most job openings for Telecom Operations Manager jobs include:
What job categories do people searching Telecom Operations Manager jobs look for?
The top searched job categories for Telecom Operations Manager jobs are:

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
Key responsibilities
Execute telephony moves, adds, changes, and deletions (MACDs) across Cisco Call Manager, Cisco Unity Connection, and Cisco UCCE platforms.
Create, modify, and deactivate user accounts and device profiles, and configure contact center agent accounts and telephony settings.
Support incident and service request management related to telephony issues, troubleshooting basic Cisco collaboration problems, and coordinating with technical teams.
United Airlines rating
7.9
Based on 343 frontline employees who took The Breakroom Quiz
8th of 26 rated airlines
Job description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
We are seeking a Telecommunications Operations Analyst/Administrator to support the day-to-day administration. The primary responsibility of this role is to execute telephony moves, adds, changes, and deletions (MACDs) across Cisco Call Manager (CUCM), Cisco Unity Connection, and Cisco Unified Contact Center Enterprise (UCCE) platforms.
Cisco Telephony Administration
Perform daily moves, adds, changes, and deletions (MACDs) within:
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection
Cisco Unified Contact Center Enterprise (UCCE)
Create, modify, and deactivate user accounts and device profiles.
Assign and manage phone extensions according to established location-based numbering plans.
Configure user profiles in accordance with organizational naming standards and telephony policies.
Provision and maintain voicemail accounts and associated settings.
Configure contact center agent accounts, including:
Agent IDs, Team assignments, Skill group assignments, Peripheral associations, Agent profile updates.
Validate configurations and ensure accuracy of routing and telephony assignments.
Operational Support
Process incidents and service requests within established SLAs.
Maintain documentation of telephony changes and configuration activities.
Perform quality checks on completed provisioning activities.
Coordinate with business units, contact center leadership, and technical teams on telephony requests.
Secondary Responsibilities
Incident Response and Tier 1 Support
Respond to telephony-related incident tickets.
Troubleshoot and resolve basic Cisco collaboration issues.
Investigate and assist with:
Webex softphone login failures, Cisco Finesse login issues, Voicemail access problems, Extension and device registration issues, Basic call routing concerns, User provisioning discrepancies.
Escalate complex issues to appropriate engineering or support teams.
Communicate status updates and resolutions to end users and stakeholders.
Required (Primary) Skills
Cisco Unified Communications
Cisco Unified Communications Manager (CUCM) administration
Cisco Unity Connection administration
Cisco Unified Contact Center Enterprise (UCCE) administration
User provisioning and account management
Extension and dial plan administration
Voicemail management
Contact Center Operations
Agent onboarding and offboarding
Skill group assignment and maintenance
Team and agent configuration
Contact center user administration
Basic telephony troubleshooting
Cisco Finesse support
Webex application support
Incident and service request management
Root cause identification and problem resolution
General Technical Skills
Windows desktop troubleshooting
Active Directory user management (preferred experience)
General ticketing system experience
Microsoft Office applications
Preferred Skills
Cisco Contact Center expertise beyond basic UCCE administration.
Knowledge of Cisco Call Manager Calling and Cisco UCCE.
Familiarity with SIP and VoIP technologies.
Experience with Webex softphone deployments.
Understanding of telephony routing concepts and call flows.
Experience working within enterprise service management processes (ITIL).
Exposure to workforce management or contact center operations.
Experience documenting procedures and maintaining operational runbooks.
Experience Requirements
Minimum Qualifications
Experience administering Cisco Unified Communications environments.
Experience performing telephony MACD activities.
Experience supporting Cisco Call Manager and Unity Connection.
Experience provisioning contact center agents in UCCE or similar contact center platforms.
Experience working within an enterprise ticket management environment.
The base compensation range for this role in the posted location is: 80000 - 100000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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About United Airlines
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United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1926