Telecom Operations Manager Jobs in Alberta (NOW HIRING)

Domain: Consulting

Interest Group: Company – ITL Canada

Requisition ID: 149154BR

An experienced consulting professional, you will be a thought leader in the CMT industry and a key advisor to defining solutions. You will help clients define and realize the solution and business architecture envisioned as part of their transformation initiatives for major telecom operations such as AT&T, Bell Canada, Verizon, T‑Mobile, Telus, and Rogers. You will shape value‑adding consulting solutions that enable our clients to meet the rapidly transforming business model of the CMT sector. You will have deep experience defining solutions and enterprise architecture across one or more sub‑sectors of the CMT industry (communications, media, or technology), and a deep understanding of industry business solutions and high‑level system architecture and technology designs deployed across CMT companies.

We focus on solutions and capabilities to transform our client’s businesses, including:

• Intelligent Customer Engagement
• Reimaged B2B Telecom Business
• Autonomous Networks
• Business and Technology Transformation

As a Principal in Business Consulting, you will provide best‑fit solutions for one or more projects as part of Infosys CMT Consulting engagements. You will provide technology/product fitment consultation, assist in defining scope and sizing of work, anchor Proof of Concept developments, and support opportunity identification and pursuit processes while evangelizing the Infosys brand. You will collaborate with some of the best talent in the industry to create and implement innovative high‑quality solutions, lead and participate in sales and pursuits focused on our clients’ business needs. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

• Serve as a trusted advisor to telecom clients on customer care and operations strategy, experience transformation, and operations simplification.
• Lead and support workshops with care, digital, operations, and IT leadership within telecom organizations.
• Contribute to the development of strategic roadmaps for AI‑enabled care and service operations.
• Lead and contribute to consulting engagements ($1M–$10M+) focused on telecom customer service transformation.
• Oversee multi‑disciplinary consulting teams across strategy, operations, and technology implementation.

• High‑volume service operations
• Network‑related customer issues
• BSS/OSS integrations
• Service activation and provisioning
• Billing and service management platforms
• Customer churn reduction

• Support consulting revenue growth within the telecom sector.
• Build relationships with telecom operators.
• Lead proposal development and large consulting pursuits.
• Identify new opportunities across CX, AI, operations, and digital service transformation.

• Design of complex business transformation programs, and in particular the overall solution design.
• BSS and OSS solutions.
• Strong knowledge of eTOM processes and practical adoption/implementation of eTOM processes, understanding L1 to L4 level process views.
• Leadership of complex business transformation programs.
• Telecom industry trends and adoption models.
• Knowledge of Telecom Networks and Network standards.
• Cloud native solutions.
• Gen AI solution applications.Project execution employing a global delivery model.

• Guide and contribute to definition of technology transformation roadmaps.
• Contribution to end‑to‑end solution definition, review, and ownership.
• Business solution architecture definition and review.
• Define/review transient state business solution architecture to ensure business continuity.
• Process model development.
• Business requirements collection, definition, and review.
• Technology evaluation and selection.
• PoC scope identification, design and execution.
• Collaborate with technical teams to ensure technical design alignment with the overall business solution.
• Mentor team members working in different programs.
• Review program delivery plan and estimates.
• Guide team with technical implementation issues.
• Participate in technical governance meetings.
• Identify new business opportunities and solutions.
• Compare solution options based on business value, ROI, pros & cons.
• Participate in analyst surveys, showcasing Infosys abilities.

• Bachelor’s degree or foreign equivalent required; three years of progressive experience in the specialty may substitute for each year of education.
• At least 7+ years’ experience within the CMT industry and at least 3 years of advisory consulting experience in comparable consulting services.
• Candidates authorized to work for any employer in Canada without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Ability to travel 4 days a week to multiple local, state and national client locations.
• Ability to work as part of a cross‑cultural team, with flexibility to support multiple time zones when necessary.

• At least 5 years’ experience designing, implementing, or managing customer management platforms for CSP providers.
• At least 5 years of experience implementing and enhancing industry standard products for CSP operations.
• At least 3 years’ experience managing operations or analyzing and implementing process optimizations across areas of customer management, network or field operations.
• An MBA or advanced degree in Communications, Media, or Entertainment business.
• Strong client‑facing skills including presentations to senior leadership, advice and consultation with clients.
• Experience and desire to work in a consulting environment that requires regular travel.
• Excellent soft skills and leadership skills to lead assessment workshops and work with Enterprise architects to design roadmaps for the next 5 years.
• Experience of at least 1–2 full‑cycle implementations for a CSP with hands‑on functional and deployment experience.
• Experience in a CSP in North America across Mobility or Wireline networks preferred.

The estimated total annual compensation (Base + Bonus) range for candidates based in any location in Canada is $160,218 – $195,822.

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.